Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

One of the best!

Posted Aug 9, 2016
We really enjoyed our stay here. The room was clean, the staff was great, and we were able to just relax enjoy ourselves there!
5 out of 5
by Cindy

This traveler left a rating score only Posted May 24, 2016 on Hotels
2 out of 5
by A verified traveler

Awful customer service for hotel.com guests

Posted May 23, 2016 on Hotels
We were treated poorly due to the fact that we had booked our room through hotels.com. When we arrived at the hotel at 4:15, I was told that our room was not ready even though check in was at 3. I was told that they couldn't switch us to a different room since we had booked our reservation via hotels.com. When asked if we had plans for the night that we could go ahead and kee, I said yes. The clerks suggestion was for us to use their public restroom y change our clothes and he would keep our luggage behind the checkin desk until we returned. Later after checking my checking account I noticed that a 20.00 charge was on my card from the hotel. When asked for an explanation I was told it was for a hold any charges that may be charged to our room such as room service. Ok, but the next morning the 20.00 was still there along with a new charge of 32.00. When I asked for an explanation as to why this was charged, I was told because they can. I was told this would fall off in 2 business days.
3 out of 5
by Wendy

NOT HANDICAP ACCESSIBLE

Posted May 23, 2016 on Hotels
We requested an accessible room for one of our guests in a wheelchair. There was absolutely nothing accessible about this room. Our guest had to go to the lobby restroom every time. As the bathroom in our room did not allow adequate space for the wheelchair, to get in and out. Also, he was unable to shower all weekend, as the only thing accessible about the shower was a bar. There was no roll in shower.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 23, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 9, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 27, 2016 on Hotels
5 out of 5
by Minchael

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Apr 26, 2016 on Hotels
We enjoyed our stay with the kids. The beds were comfy and staff was very friendly.
3 out of 5
by Joe

Posted Apr 26, 2016 on Hotels
Saturdays didn't get any cleaning service