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Reviews of Hampton Inn & Suites North Charleston-University Blvd

2.5 out of 5
Hampton Inn & Suites North Charleston-University Blvd
2688 Fernwood Dr, North Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

CHIEN

Traveled with family
Hotel met expectations. Nice location
Stayed 1 night in Apr 2024
Response from alana on Apr 17, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from alana on Apr 15, 2024
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our services. We pride ourselves in providing “10” service. I see you were not happy with your stay. with us………….We appreciate any feedback that you can help us provide better service. Looking forward to hearing from you.

8/10 Good

amrik

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from alana on Apr 15, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable and hotel was very quiet, staff very friendly.
Stayed 3 nights in Mar 2024
Response from alana on Apr 9, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. It was a nice property and the staff were very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from alana on Apr 9, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, large rooms, great breakfast and the staff are all friendly and very helpful! Highly recommend!
Stayed 2 nights in Apr 2024
Response from alana on Apr 9, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, the property was well maintained and its was centrally located.
Stayed 2 nights in Mar 2024
Response from alana on Mar 24, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The staff was great. Leah was very friendly and helpful.
Stayed 4 nights in Mar 2024
Response from alana on Mar 11, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Lori

Liked: Cleanliness
Staff was friendly. Breakfast was good
Stayed 3 nights in Mar 2024
Response from alana on Mar 11, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Andre

Stayed 4 nights in Feb 2024
Response from alana on Apr 2, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from alana on Mar 6, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

LaDonna

Stayed 2 nights in Feb 2024
Response from alana on Mar 24, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from alana on Feb 28, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient with easy access to the main road. The staff were all very friendly especially Aaron at the front desk We'll definitely come back here again.
Stayed 1 night in Feb 2024
Response from alana on Feb 20, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Richard, Conway

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property.
Stayed 1 night in Feb 2024
Response from alana on Feb 8, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping and restaurants close by!
Stayed 2 nights in Jan 2024
Response from alana on Feb 8, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from alana on Jan 31, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Lakethia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room for the price and clean
Stayed 2 nights in Jan 2024
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Betsy L

Liked: Cleanliness, staff & service, property conditions & facilities
It was a short stay, just to sleep. But it was clean and comfortable
Stayed 1 night in Jan 2024
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jan 2024
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night worker was amazing and helpful! Air conditioning unit not very functional but did not share with staff
Stayed 2 nights in Jan 2024
Response from alana on Jan 22, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

marvin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome
Stayed 1 night in Jan 2024
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Katia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Laurie

Stayed 1 night in Jan 2024
Response from alana on Jan 24, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very welcoming. Breakfast was a plus and overall stay was comfortable
Stayed 1 night in Dec 2023
Response from alana on Jan 22, 2024
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Havalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from alana on Jan 22, 2024
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from alana on Dec 25, 2023
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from alana on Dec 25, 2023
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alana on Dec 15, 2023
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

8/10 Good

Danette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day trip
I had a comfortable room and the staff was friendly and helpful. Breakfast was good.
Stayed 4 nights in Nov 2023
Response from Alana on Dec 15, 2023
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Terrence

Stayed 4 nights in Nov 2023
Response from alana on Dec 18, 2023
Thank you once again for your business and we look forward to serving you again in the near future.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the breakfast and the exercise room
Stayed 1 night in Nov 2023
Response from Alana on Dec 7, 2023
Thank you for taking your time to share a kind message with our hotel. We look forward to seeing you back with us again in the near future.

6/10 Okay

Saira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alana on Dec 15, 2023
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our services. We pride ourselves in providing “5” service. I see you scored us a 3 out of 5. We appreciate any feedback that you can help us provide better service. Looking forward to hearing from you.

10/10 Excellent

Tobi

Stayed 1 night in Nov 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to where we needed to be. The Maintenace service request went unanswered.
Stayed 2 nights in Nov 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. Staff was great and very accommodating. Breakfast was an extra plus!
Stayed 1 night in Nov 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alana on Nov 16, 2023
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Collison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and comfortable!
Great place! We are pretty picky and this hotel checks all the boxes.
Stayed 3 nights in Nov 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

8/10 Good

Mendel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Alana on Nov 16, 2023
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Janet

Traveled with family
Liked: Amenities
Convenient and priced right
Stayed 1 night in Oct 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Convenient for Navy families. Clean and quiet. Nice breakfast. Next to a delicious BBQ place. Our place to stay when visiting!
Stayed 3 nights in Oct 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

10/10 Excellent

Sally

Traveled with group
Liked: Staff & service
We did not receive maid service on our 2nd day and we needed more towels
Stayed 2 nights in Oct 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to provide feedback on your recent stay, I'm glad to see you enjoyed your time with us. We value your loyalty and are glad you chose to stay here at the Hampton Inn University Boulevard.

8/10 Good

Richard and Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was clean however the shower area needed some attention from the maintenance staff
Stayed 2 nights in Oct 2023
Response from Alana on Oct 12, 2023
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services. Please accept my sincerest apologies for any inconveniences that occurred during your stay. Certainly, this is not the level of service that we strive to provide. We will definitely look into these issues. We hope you can give us another chance next time you're in Charleston.

10/10 Excellent

Robin

Liked: Staff & service, property conditions & facilities, room comfort
Employees make it great
Ashley at the front desk was extremely helpful and kind.
Stayed 1 night in Oct 2023
Response from Alana on Oct 3, 2023
Thank you for staying with us, I hope you continue to choose Hilton for your future travels.

10/10 Excellent

Cindy

Stayed 2 nights in Sep 2023
Response from Alana on Oct 2, 2023
Please accept our sincerest thanks and gratitude for your past stays with us and we hope to continue being your preferred hotel in the future. If there are any other ways that we can serve you better at this time or in the future, please let us know. Thank you once again for your business and we look forward to serving you again in the near future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alana on Oct 2, 2023
Please accept our sincerest thanks and gratitude for your past stays with us and we hope to continue being your preferred hotel in the future. If there are any other ways that we can serve you better at this time or in the future, please let us know. Thank you once again for your business and we look forward to serving you again in the near future.

2/10 Terrible

Richard

Business traveler, Traveled with family
Disliked: Staff & service
Check in process was awful due to issue with Expedia’s payment. I had to wait almost an hour late at night while hotel and Expedia tried to correct issue. Hotel charged me extra to check in. At check out I was told I had a balance due, and owed money. Never booking through Expedia again. Awful!
Stayed 1 night in Sep 2023
Response from Alana on Nov 16, 2023
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services. Please accept my sincerest apologies for any inconveniences that occurred during your stay. Certainly, this is not the level of service that we strive to provide. We will definitely look into these issues. We hope you can give us another chance next time you're in Charleston.