Nice but odd, watch out for resort fee
Posted Mar 16, 2017
Comfortable accommodations and friendly staff, but they seemed to have a problem having rooms available for check-in when they told people they would be available (although I arrived forty minutes after check-in time and only had to wait five minutes, someone else who came in on the day I was checking out was told he had to wait two hours, while someone who checked in at the same time I did was able to go straight to her room, which seemed strange). The restaurant was two parking lots away from the hotel, which was a bit inconvenient for breakfast on a cold morning, and that was nowhere publicized through signage; you had to ask the desk where the restaurant was. They added an $18 resort fee that was not covered in my pre-paid bill for amenities I never used (a trolley to town, the fitness center, etc.) that they claimed Expedia mentioned in fine print when I booked the room, but since I never noticed that and it was never in any documentation I received from Expedia, I have no proof of that, and that annoyed me. They also claimed they couldn't print me an itemized invoice since I booked through Expedia, something I've never encountered before, and I did witness a family haggling with them over a bill, although I don't know the particulars there. For such a nice facility, the rooms were far from soundproof, but I always travel with earplugs. Overall, it was a nice and comfortable place, but things were just a little off to me.