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They gave me the worst room in the hotel“resort”. Toilet didn’t work, walked down told the front desk. Next no door lock inside front door. Heat didn’t work the whole time I was there.
After complaining to “resort” staff they fixed toilet and second day fixed the broken lock.
For my inconvenience. They took off the resort amenity charges. I won’t return. How can you call a run down place a resort!
Penny
Stayed 2 nights in Mar 2024
10/10 Excellent
Chris
Traveled with family
Mar 18, 2024
Liked: Amenities
The property was exceptional. The staff were wonderful. We will be back again.
The resort is quite large with multiple buildings. Our room was in the older building. It was very nice but the bathroom was small and the vanity lighting was poor.
We greatly appreciate your positive feedback along with choosing to stay with us during your time spent in Charleston! We hope you come back to see us soon! Travel safe!
We greatly appreciate your positive feedback along with choosing to stay with us during your time spent in Charleston! We hope you come back to see us soon! Travel safe!
8/10 Good
Matthew
Traveled with partner
Mar 13, 2024
Liked: Cleanliness, staff & service, amenities
Our only real complaint was the bathroom. Lightning was very inadequate (wife couldn't see to do her makeup; I couldn't see to trim facial hair). And the shower door was VERY weird. It only covered the front half of the shower, leaving the rear half opened, which led to a very wet floor and bathmat...and a cold booty during the shower!
Matthew
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
I sincerely apologize for the inconveniences in which you experienced throughout the duration of your stay. I can assure you that said issues have been brought to the attention of proper authority in order to be prevented in the future. We greatly appreciate you choosing to stay with us, and we hope you come back and see us when your travels bring you back to the area!
Quiet and beautiful views but room quality varies widely.
Heather
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 17, 2024
We greatly appreciate your positive feedback along with choosing to stay with us during your time spent in Charleston! We hope you come back to see us soon! Travel safe!
6/10 Okay
Denise
Traveled with partner
Mar 12, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very disappointed in the room. Bathroom door was coming off the hinges (pocket door) and horrible shower - not hot water and low flow. For the price paid, we expected something far superior. If our stay had been for more than 2 nights, we would have requested another room but it wasn't worth the hassle to move rooms.
Denise
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
I sincerely apologize for the inconveniences in which you experienced throughout the duration of your stay. I can assure you that said issues have been brought to the attention of proper authority in order to be prevented in the future. We greatly appreciate you choosing to stay with us, and we hope you come back and see us when your travels bring you back to the area!
Our stay was great! Location was close to everything we wanted to see and do.
Natalie
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
We greatly appreciate your positive feedback, and we thank you for choosing to stay with us during your time spent in Charleston! We hope you come back to see us when your travels bring you to the area!
We loved the property and go back on our next travel adventure
dee
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
We greatly appreciate your positive feedback, and we thank you for choosing to stay with us during your time spent in Charleston! We hope you come back to see us when your travels bring you to the area!
8/10 Good
Christina
Mar 10, 2024
Liked: Property conditions & facilities
A beautiful view from the balcony made for an enjoyable evening!
Christina
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 17, 2024
We greatly appreciate your positive feedback, and we thank you for choosing to stay with us during your time spent in Charleston! We hope you come back to see us when your travels bring you to the area!
6/10 Okay
Daena
Business traveler, Traveled with partner
Mar 10, 2024
It was ok. Poor lightning. Not convenient for anything you forgot to pack.
Bar staff is not inviting. We left after 10 min of not being addressed .
Daena
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
I sincerely apologize for the inconveniences in which you experienced throughout the duration of your stay. I can assure you that said issues have been brought to the attention of proper authority in order to be prevented in the future. We greatly appreciate you choosing to stay with us, and we hope you come back and see us when your travels bring you back to the area!
Great stay! Love the location and the staff was friendly and helpful!
Dena
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 17, 2024
We greatly appreciate your positive feedback, and we thank you for choosing to stay with us during your time spent in Charleston! We hope you come back to see us when your travels bring you to the area!
We greatly appreciate your positive feedback regarding your recent stay with us. We thank you for choosing to stay with us during your time spent in the area and we hope you come back to see us when your travels bring you back to the area! Have a wonderful day and travel safe!
We greatly appreciate your feedback, and we thank you for choosing to stay with us during your time spent in Charleston. We hope you come back to see us when your travels bring you back to the area! Have a wonderful day and travel safe!
If you are driving to Charleston, this is the place to stay. They offer you a free shuttle downtown and the drivers are super friendly and helpful. The staff was super nice. The restaurant was great. I only give a 4 star in property condition because they were in the middle of renovations. I will definitely be back.
Luke
Stayed 2 nights in Mar 2024
Response from BMK on Mar 9, 2024
We greatly appreciate your feedback, and we thank you for choosing to stay with us during your time spent in Charleston. We hope you come back to see us when your travels bring you back to the area! Have a wonderful day and travel safe!
We greatly appreciate your feedback, and we thank you for choosing to stay with us during your time spent in Charleston. We hope you come back to see us when your travels bring you back to the area! Have a wonderful day and travel safe!
Very nice, clean, safe and on like a private island. Beautiful views and loved being at a marina where you can get a boat taxi and go places by water. Had a wonderful vacation here!
William
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 4, 2024
We are so glad you enjoyed your stay! Thank you for staying with us and we hope to see you again soon.
Itbwas a very nice clean place! It had an amazing view and alot to do around the hotel!
Heather
Stayed 2 nights in Feb 2024
Response from BMK on Mar 2, 2024
We greatly appreciate you choosing to stay with us during your time spent in Charleston! We value your feedback immensely and hope to see you again when your travels bring you back to the area! Have a wonderful day and please travel safe!
I have stayed here several times…. It’s very clean and all of the staff are amazing. The view from the balcony facing the harbor is absolutely gorgeous
Andrea
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 27, 2024
Great! Thank you so much for your wonderful feedback!
We greatly value your feedback, and we thank you for choosing to stay with us! Please be sure to come back and see us when your travels bring you back to the area!
Everything but our room was great. The room was disgustingly dirty. Didn’t want to touch anything. Dirty sheets, floors filthy, huge gap in door that let light into the room.
Timothy
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 27, 2024
Thank you for staying with us. We appreciate your feedback and will pass your praise on to our staff. We hope to see you again.
Love the area, well kept. Bar and fire pit area was a great hang out. Staff was wonderful. There is a shuttle that runs downtown which was a great service! Did not have to worry about parking or driving in the city.
Deborah
Stayed 4 nights in Feb 2024
Response from Guest Services on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback and will pass your praise on to our staff. We hope to see you again.
Love the location, the amenities such as numerous pools and sandy beach. Not sure what the $47 resort fees were for in the middle of winter. The Reel Bar could use some bar stools not just random tables
Max
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 27, 2024
Thank you for staying with us! We to see you again soon.
6/10 Okay
Michelle
Traveled with family
Feb 23, 2024
Liked: Staff & service
Disliked: Cleanliness
The room was ready for us but not cleanted properly. We had to ask a few times for the floors to be cleaned and vaccumed. There was no garbage can in our room on the first day. The shower pressure was terrible and not alot of hot water. The gate upon entry kept giving us trouble as well.
Michelle
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for bringing this to our attention. We are so sorry your stay was less than ideal. Thank you for staying with us.
Our room was not very clean and the tub/shower was unsafe with no strips in the tub to prevent slipping.
Eddie
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Safety is our #1 priority. We are sorry to hear that your stay was less than ideal. Thank you for staying with us.
6/10 Okay
Alexandru
Traveled with family
Feb 20, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Room temp dropped to 63 Fahrenheit for 3 nights. Extremely uncomfortable in February. Eventually the hotel offered us another room in a nearby hotel, so we had to pack everything, carry the luggage to the new address then unpack. What a Valentine’s Day vacation! There were some other minor issues but …
Alexandru
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 22, 2024
We take pride in creating memorable experiences for our guests. We are so sorry to hear that your stay was less than ideal. Thank you for sharing your experience with us.
The staff was more than accommodating to our needs to charge a rental that we received without much charge left.
Tubs are slippery and could be dangerous if not careful or aware.
Pool and hot tub at beach club were clean and warm despite the colder weather.
Food and service at Fish House was excellent.
Shuttle drivers were excellent resources for city sites to see.
We will definitely book here again or perhaps the Beach Club next time
Andrew
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 22, 2024
Safety is our top priority, thank you for bringing this to our attention. We will be sharing your kind words to our team. We hope to see you again soon!!!
8/10 Good
Crystal
Feb 20, 2024
Liked: Property conditions & facilities
Unique place overall
Crystal
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 22, 2024
Thank you for staying with us! We hope to see you again soon.