Posted Jul 19, 2016
Wonderful location and excellent service!! There was a delay in getting into our room because house keeping was behind. But the were upfront and honest, immediately offered us beverages, and comped our valet parking. They also were able to extend us for a late check out. The service was so wonderful, you felt you were their only guest. We called down for more towels and within 10 minutes, they arrive to our room! This hotel offers complimentary continental breakfast room service, and it was served on time. Also, complimentary wine and cheese in the evening and at 10pm warm cookies and milk. Even when things go wrong, they do their best to make it right. At the end of our stay, they offered to load our bags into our car and keep it while we shopped and went to lunch. Sadly, 2 hours after we left, we found we were missing a suite case!! The GM on a Friday evening went to the Fed-ex location and had our suite case delivered the next morning to us! They truly know the meaning of customer service, and follow through on this.
Comment from Hotel Management
Jul 23, 2016 by Drue, Hotel Management
We are thrilled you enjoyed our location and excellent service from our team, and I know they appreciate the kind words. We also appreciate the feedback for the housekeeping team which we will use to enhance our services. We hope to accommodate you again.