Ratings based on 473 Verified Reviews

3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by Joe

One Night stay for business

Posted Feb 21, 2017 on Hotels
Overall, the hotel was ok except for the fact that the AC unit made a loud sound every time it came on. The loud sound woke me up through out the night. Also the towels and wash cloths were a bit run--down and faded. They need to be changed. Otherwise, the staff was friendly, the hotel was clean and quiet and located in a suitable area not too far from downtown Charleston and plenty restaurants.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Joe, Thank you so much for staying with us. We do apologize for the inconveniences you experienced. We are so glad you found the staff to be friendly and your accommodations clean. We hope you will stay with us again in the future.
1 out of 5
by A verified traveler

Terrible!

Posted Jan 20, 2017
Pros: nothing
Cons: Everything
The bathroom light would not work. It was unbelievably dirty there were holes in the wall. It was awful!
Comment from Hotel Management
Jan 25, 2017 by Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback. I do apologize that you were not satisfied with your stay. Your comments have been shared and will be taken seriously. Thank you again for your time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Dec 21, 2016
Good , comfortable I do not want to write about this anymore. It was fine
Comment from Hotel Management
Dec 24, 2016 by Manager, Hotel Management
Dear fred, Thank you for staying with us. We hope to see you again soon.
2 out of 5
by A verified traveler from US

Old smelly room, towels grey and stiff, rug staine

Posted Nov 26, 2016
Pros: Staff were pleasant.
Cons: Clean up the rooms and get better towels.
Location: Charleston.
Unpleasant experience due to the quality of the room. Luckily it was a holiday and I did not spend too much time in the room.
Comment from Hotel Management
Nov 26, 2016 by Manager, Hotel Management
Dear CAMILLE, Thank you so much for staying with us. We thoroughly apologize that the room was not cleaned properly. This is completely unacceptable and will be addressed with the Housekeeping Manager immediately. We were glad to read that you found the staff to be pleasant. We do hope you will consider staying with us in the future, and give us the opportunity to provide the type of service we are capable of.
3 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Not very clean, white towels were grey Pink mold around tub Hair dryer unbolted from the wall Very worn bedding But Super nice people working there!
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Valued Guest, We thoroughly apologize for the room conditions. We appreciate your feedback, and will take your comments to heart. Thank you for recognizing the staff's friendliness. We do hope you will consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Location is great

Posted Nov 1, 2016 on Orbitz
Location: Great location - easy drive to downtown Charleston.
The price and location were perfect for our long weekend in Charleston. It's an easy drive to the Ravenel Bridge and then almost a straight shot to downtown Charleston. The town of Mount Pleasant was really convenient to a lot of the things we planned for our trip. Our room was clean and the staff was very friendly. Overall we had a great experience!
Comment from Hotel Management
Nov 3, 2016 by Manager, Hotel Management
Dear Katie, Thank you for staying with us! We are so happy you found your room clean, the staff friendly, and our location was convenient to the activities you had planned for your trip. Thank you again, and we look forward to your next visit.
4 out of 5
by A verified traveler from mount pleasent, SC

Posted Oct 31, 2016
When we first arrived they gave my wife and I the wrong room. I had booked a room with a king size bed and we received one with two full size beds. The original room didn't appear all that clean either. We I notified the front desk to what had happened they told me they were sold out of king bed rooms so we were forced to stay in the original room for the first night. The next day I went back to the front desk and they moved us to a king size bed room. This room was much better and much cleaner than the first.
Comment from Hotel Management
Nov 2, 2016 by Manager, Hotel Management
Dear James, Thank you so much for staying with us. We are so glad we were able to get you into your king room the next day. We do apologize for that inconvenience. We will address the cleanliness issues you mentioned. Thank you so much for the feedback. We hope you will visit with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2016
Location: Good seafood restaurants nearby.
We requested a specific room and they saw to it that it was ready in a short time.
Comment from Hotel Management
Oct 25, 2016 by Manager, Hotel Management
Dear Valued Guest, Thank you so much for staying with us and for taking the time to provide feedback regarding your stay. We are so glad you enjoyed your time here, and we look forward to your future visits.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Good location

Posted Oct 19, 2016
Had no towels one day but overall had a good vacation
Comment from Hotel Management
Oct 20, 2016 by Manager, Hotel Management
Dear Tony, Thank you for staying with us. We are so delighted that overall you appeared to have enjoyed your stay. We hope you will stay with us again soon.
2 out of 5
by A verified traveler from california

great location wait to stay

Posted Oct 19, 2016
Location: close to charleston good price across street from patriot point great location
hotel was clean in the middle of owner change no bar as promised not notified of changes before stay or at check in coffee in room ran out decaf only worker looking under my door