The pet odor was pretty strong in the lobby.
Posted Nov 30, 2016 on Hotels
Very disappointed in the lack of repairs and the length of time to fix them. On Friday 25 Nov. I arrived, one of two elevators was out of service, by Sunday the second one was out of order. I was on the fifth floor, I was able to walk up and down the stairs but felt that this should have been addressed. Nether was repaired until Tuesday, and even then only one was repaired. When the one was out we had long waits to even get the elevator and the service staff ( they were very nice) had at times to wait for visitors due to the amount of people using the elevator. That made it difficult for everyone. Second was the noise, I was shocked at the amount of noise coming from the parking lot area, not to mention the street noise. I have always enjoyed my stays at Holiday Inns but this was not a favorable one. One last comment, we have stayed at several locations and Ashville was the only one that made us aware of the special program for people that stay with you. I wish someone had made us aware several stays back. Thank you, I will stay at another Holiday Inn in Charleston soon ( probably Christmas ) but not this one.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for your recent review. We are very sorry to hear of the issues you faced during your stay at our hotel. We have addressed the issues concerning the pet odors with our Maintenance department to ensure the problems are addressed. We apologize for any inconvenience suffered from our elevators being out of service. We hope that you will give us another opportunity to serve you better should you return to our area. Thank you again for staying with us at the Holiday Inn Express.