Did not present the daily rate at check in
Room couches old and dirty
Had to ask several time for toilet paper
Purchased wine charged to room not presented a bill
Comment from Hotel Management
Apr 27, 2017 by Danielle, Hotel Management
Thank you for your review. Our goal is to provide an excellent experience from check in to check out, so we are disappointed to learn that you were not completely satisfied with your stay. We appreciate you bringing these concerns to our attention so that we can make necessary changes and be better prepared in the future. We are grateful for your business and hope that you will visit again so that we can provide the five star experience that you and all of our guests deserve.
Hyatt Place Charleston Airport Management Team