We were placed next to the ice machine with a standard room..Staff was young and generally polite and curious but had little information. As you drive into the parking area in the afternoon the sun blinds you , they need a small awning to provide safe car access..
Comment from Hotel Management
Nov 24, 2016 by Maureen, Hotel Management
We are glad that you enjoyed your visit to Charleston with us. Our staff is trained to provide clear and correct information regarding historic attractions, restaurants, shopping, directions- you name it! As full service concierges, our guests should feel secure in their recommendations. Thank you for bringing this to our attention, and we appreciate your feedback.