Reservations mean nothing to them.
Posted Nov 25, 2016
Reservations mean nothing to them. I reserved a king size non smoking rooms and they sold it to some else. They tried getting me to go somewhere else, but I wasn't about to go to a hotel even worse than this. I ready paid for the room that they sold, so I got them to give me what they had. Double queen was all they had, but they first sent me up to a SMOKING floor. Oh, it said nonsmoking, but it was definitely smoking because the smell was so strong that I immediately told my family we aren't staying here. Not to mention, as soon as we came off the elevator, I could smell weed. Yes, someone or more than one were smoking a joint. This was the fourth floor, room 409 that theyou tried to get me to stay in.
Well, I immediately went down stairs and got a different room key. It was 308. It was another double queen and oh, you could tell the difference between the floors. There was probably people smoking weed by the stairwell, because that is where I smelled more of it.
Either way, I could care less about what the room looked like. What I care about is that Motel 6 sold my already paid for king-size nonsmoking room.
Comment from Hotel Management
Dec 9, 2016 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us feedback regarding your visit. I apologize that we were not able to accommodate your request for a king sized bed. We hope that you will give us another opportunity to serve you during your next visit to Charleston, WV.