Ratings based on 255 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from virgie ky

Wasn't what I paid for but I liked

Posted Jan 8, 2017
When I booked room online I requested a handicap smoke free room. It smelled like smoke the whole floor smelled bad. The bathroom was dated and toilet was very low tucked under sink. Did not realize till next morning but there was chips on floor. The price and look is deceiving but did it's job.
Comment from Hotel Management
Jan 11, 2017 by Josh Gross - Director of Operations, Hotel Management
Andrew - thank you for taking the time to provide us with feedback regarding your stay. I apologize that you encountered a problem during your stay. We will work hard to remedy the situation.
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte, nc.

another breakfast trick

Posted Dec 31, 2016
The hotel was great, clean, comfortable with great staff. Expedia lists it as having a continental breakfast complete with pictures of the breakfast room. This is my 4th motel booking in the past month that is advertised with breakfast that has none. I don't travel that much, but we decided to visit family for Thanks Giving and Christmas. All I wanted was a lousy biskit & coffee while getting ready to go again. I'm really mad at their advertising tactics.
Comment from Hotel Management
Jan 6, 2017 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. I am glad you had a great visit. I do apologize for the breakfast mishap.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

DONT UNDERESTIMATE THIS HOTEL

Posted Dec 19, 2016
My husband and I stayed here two nights ago. The beds were extremely comfy, our room was very clean. Something's in the hotel were outdated but I enjoyed our stay!
Comment from Hotel Management
Dec 19, 2016 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. We are glad to hear you had a great experience and we look forward to having you back with us again during your next visit to Charleston, WV.
2 out of 5
Recommended
for Everyone
by A verified traveler from nc

Overnight stay but no longer

Posted Dec 12, 2016
Very strange set up; fitness center exit outside the building and location a bit iffy. Didn't think I wanted to be outside early in the morning. Front desk attendant friendly and room was clean. Served our purpose as a pass-thru, less than 12 hour stay. However, toilet bowl not clean so...
Comment from Hotel Management
Dec 15, 2016 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. I am very sorry that you were not satisfied with your visit. If you would like to discuss this in detail, please feel free to call me at the hotel directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2016
Staff was excellent, fast and professional...The rooms was exceptional!!!! I really loved the service of the front desks clerks...The New York Girls was my favorite and the GM was outstanding...can't wait to visit again will be booking soon!!!
Comment from Hotel Management
Dec 12, 2016 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. We are glad to hear you had a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Civic Center Charleston Wv

Great motel

Posted Dec 9, 2016
Very clean,nice motel the staff and housekeeping was wonderful I have been staying on and off for over a month I would diffently recommend anyone and everyone to stay there.... we loved it and will be back there soon
Comment from Hotel Management
Dec 9, 2016 by Jackie, Hotel Management
Thank You for staying at our hotel. We appreciate your response. Please come back and see us soon. Jacqueline Richard,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
Was a littl worried because of the price but I was only coming in for one night. The hotel exceeded my expectations.
Comment from Hotel Management
Dec 6, 2016 by Josh, Hotel Management
Thanks for taking the time to provide us with feedback regarding your stay. We are happy to hear we exceeded your expectations.
1 out of 5
by A verified traveler

Reservations mean nothing to them.

Posted Nov 25, 2016
Reservations mean nothing to them. I reserved a king size non smoking rooms and they sold it to some else. They tried getting me to go somewhere else, but I wasn't about to go to a hotel even worse than this. I ready paid for the room that they sold, so I got them to give me what they had. Double queen was all they had, but they first sent me up to a SMOKING floor. Oh, it said nonsmoking, but it was definitely smoking because the smell was so strong that I immediately told my family we aren't staying here. Not to mention, as soon as we came off the elevator, I could smell weed. Yes, someone or more than one were smoking a joint. This was the fourth floor, room 409 that theyou tried to get me to stay in. Well, I immediately went down stairs and got a different room key. It was 308. It was another double queen and oh, you could tell the difference between the floors. There was probably people smoking weed by the stairwell, because that is where I smelled more of it. Either way, I could care less about what the room looked like. What I care about is that Motel 6 sold my already paid for king-size nonsmoking room.
Comment from Hotel Management
Dec 9, 2016 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us feedback regarding your visit. I apologize that we were not able to accommodate your request for a king sized bed. We hope that you will give us another opportunity to serve you during your next visit to Charleston, WV.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good sleep and shower

Posted Nov 21, 2016
Nothing at all fancy just a bed and shower which was all we needed. It does have other options as this is a converted Best Western.
Comment from Hotel Management
Dec 6, 2016 by Josh, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. We appreciate the opportunity to hear from our valued guests.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel close to town. Clean modern rooms.

Posted Nov 17, 2016
Pros: Easy proximity to the highway and town. A good value for the money. Not fancy but if you are looking for a clean room, its fine.
Cons: The lobby and hallways could use a facelift.
Location: It is an easy walk to downtown coffee shops and restaurants.
Ive stayed twice for business and it is clean and functional.
Comment from Hotel Management
Dec 12, 2016 by Josh Gross - Director of Operations, Hotel Management
Thank you for taking the time to provide us with feedback regarding your stay. We always appreciate the comments for our valued guests and will use them to improve our hotel.