Don't stay here. Terrible management and amenities
Posted Nov 14, 2016 on Hotels
Are you KIDDING me! We spent $400 per night for this hotel which at best is of average roadside hotel caliber. From the point we checked in, we should have been tipped off to problems. Despite our 7pm arrival, they had to search hard to find a clean room. Our room was fully paid for on Hotels.com for 3 nights, but after the second night we received a receipt for check out under our door and discovered another full charge for our room directly from the hotel. I had to visit the desk and they again struggled with their system to confirm my pre-payment and 3 (not 2) nights stay. Our room was very disappointing with hard beds, no free wifi, stains on the bed spreads, and missing items from the coffee station. On our third day, we noticed our room had not been cleaned by 3pm, so I called the front desk. They said it is not uncommon for rooms to be cleaned until 5pm, but they took my room number down to be sure. Well, needless to say, we never had our room cleaned. We have stayed at other hotels in Charleston, and all have been far better than this hotel. Look elsewhere and you will find free wifi, free breakfast, and wine receptions in the afternoon. I don't feel the southern hospitality here that you find in the city. The only positive part of the stay was the doormen who were very friendly and helpful. Do yourself a favor, and DO NOT STAY HERE!!