Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Apr 9, 2016
Friendly staff. Great that my doggies were welcomed! Very much enjoyed the stay
5 out of 5
by Shannon

This traveler left a rating score only Posted Feb 21, 2016 on Hotels
4 out of 5
by A verified traveler

Good stop and pet friendly.

Posted Dec 28, 2015
Friendly and engaging staff. Would use again when in town.
5 out of 5
by Barbara from churchville, va

Worth the money!

Posted Dec 9, 2015 on Hotels
What a great stay! The suite was perfect for me and my 16 year old son. Two seperate bedrooms with a common room/kitchen between. The fitness room was small but well stocked (water, towels, etc) and featured two treadmills and an elliptical machine-perfect! The breakfast was all fresh made and hot-everything from waffles to bacon to sausage gravy and biscuits to fruit-better than any restaurant! And very helpful, smiling staff!
5 out of 5
by Daniel from Columbus

On the Mountain Top

Posted Dec 1, 2015 on Hotels
We will be back! Enjoy the quietness and was still a few minutes from downtown mall.
3 out of 5
by A verified traveler

Not my first choice.

Posted Nov 30, 2015
Room had a musty oder to it. Kind of what one would expect in the average motel along the interstate, not in a hotel in this price range. Room was dated looking and the carpet was not what I would walk barefoot on. Room was clean, just not up to standards of a 'better' hotel. Breakfast buffet was good though. Lobby was clean and inviting. Staff was very friendly.
Comment from Hotel Management
Dec 2, 2015 by Greg, Hotel Management
Dear Guest, Thank you for choosing the Residence Inn. We are sorry for the condition of your room. Thank you for your comments regarding our staff. I will make sure that housekeeping is aware of your comments. It would be most helpful to know the room number so we could address this issue. Once again thank you for choosing Residence Inn.
4 out of 5
by Not Provided from Durham, North Carolina

Residence In Stay

Posted Nov 25, 2015 on Hotels
The stay was good and the Staff was very helpful. We have stayed there before and like the accomodations and location, near but out of town. The only negative is the cost has increased.
4 out of 5
by Teri from Ohio

odd location but nice spot

Posted Oct 18, 2015 on Hotels
This hotel is great if you need a two bedroom suite for traveling with family. Odd location - off the beaten path with no restaurants close by. Charleston is a city built on hills - not sure if there IS a close to the highway hotel choice.
5 out of 5
by JANET from Murfreesboro, TN

Very comfortable with large rooms

Posted Oct 13, 2015 on Hotels
We stayed in the 2 bedroom suite and it was large enough for 4 adults and 2 kids with lots of room to spare. Everything was comfortable and very nice.
2 out of 5
by A verified traveler from Wheeling, WV

Nice hotel, great rooms, poor amenities.

Posted Sep 28, 2015
Pros: Nice rooms and continental breakfast. Good location. Free wifi.
Cons: Better/more toiletries in room.
Location: Has a great location for doing business in the city and at the Capitol Complex. There is not a restaurant nor a store within walking distance.
This was my second stay at this hotel. The rooms are great and the continental breakfast is nice. However, the night I stayed in the hotel I was in a car accident and in the morning I had no way to get to the garage to see if my vehicle was operable. The hotel has a van, which sat there all morning, but they would not take me to the garage. They offered to call me a cab instead, which I did, and paid $15 for that. The garage was less than 10 minutes away. Additionally, I didn't appreciate someone else's body hairs in my bed. Will never stay at this hotel again.
Comment from Hotel Management
Sep 30, 2015 by steve , Hotel Management
Thank you for choosing the Residence Inn. We are always interested in our guest impressions and appreciate being made aware of their experiences. I am sorry for the issues you had during your stay with us will make sure that I share your comments with the appropriate staff to ensure this is isolate