Ratings based on 73 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2016
Friendly staff. Great that my doggies were welcomed! Very much enjoyed the stay
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stop and pet friendly.

Posted Dec 28, 2015
Friendly and engaging staff. Would use again when in town.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not my first choice.

Posted Nov 30, 2015
Room had a musty oder to it. Kind of what one would expect in the average motel along the interstate, not in a hotel in this price range. Room was dated looking and the carpet was not what I would walk barefoot on. Room was clean, just not up to standards of a 'better' hotel. Breakfast buffet was good though. Lobby was clean and inviting. Staff was very friendly.
Comment from Hotel Management
Dec 2, 2015 by Greg, Hotel Management
Dear Guest, Thank you for choosing the Residence Inn. We are sorry for the condition of your room. Thank you for your comments regarding our staff. I will make sure that housekeeping is aware of your comments. It would be most helpful to know the room number so we could address this issue. Once again thank you for choosing Residence Inn.
2 out of 5
by A verified traveler from Wheeling, WV

Nice hotel, great rooms, poor amenities.

Posted Sep 28, 2015
Pros: Nice rooms and continental breakfast. Good location. Free wifi.
Cons: Better/more toiletries in room.
Location: Has a great location for doing business in the city and at the Capitol Complex. There is not a restaurant nor a store within walking distance.
This was my second stay at this hotel. The rooms are great and the continental breakfast is nice. However, the night I stayed in the hotel I was in a car accident and in the morning I had no way to get to the garage to see if my vehicle was operable. The hotel has a van, which sat there all morning, but they would not take me to the garage. They offered to call me a cab instead, which I did, and paid $15 for that. The garage was less than 10 minutes away. Additionally, I didn't appreciate someone else's body hairs in my bed. Will never stay at this hotel again.
Comment from Hotel Management
Sep 30, 2015 by steve , Hotel Management
Thank you for choosing the Residence Inn. We are always interested in our guest impressions and appreciate being made aware of their experiences. I am sorry for the issues you had during your stay with us will make sure that I share your comments with the appropriate staff to ensure this is isolate
3 out of 5
by A verified traveler

Stopover on way to VA

Posted Jul 20, 2015
Pros: Nice staff.
Cons: Get the room back up to the normal standard for a Marriott property. This room definitely was not there.
Location: Close to the highway and plenty of dining options nearby.
Stayed overnight at this location on way to VA. Everyone of the staff we encountered were extremely nice and helpful. However, the property itself is showing a lot of wear and not typical of what we typically experience with a Residence Inn location. The room had sticky floors in the kitchen, dirty dishes in the cabinets (even toothpaste residue left on one of the glasses with it running down the side) and there were several dents in the front of the refrigerator. From what we understand, several people had been housed there after a recent landslide. While most have moved out, apparently some still living there. Have to wonder if someone who didn't take very good care of the room had been in ours and the property needs to take it off line for a deep cleaning and rehab.
Comment from Hotel Management
Jul 28, 2015 by Greg, Hotel Management
Dear Stopover, Thank you for your comments, we have forwarded you r comments to the approriate staff to ensure they are addressed and an isolated incident. We hope to see you in the future. Sincerely, Greg
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay in Charleston

Posted Jul 16, 2015
Pros: Location, roominess, friendliness of the staff.
Cons: Road to hotel needs resurfaced.
Location: Close to Charleston and the airport.
Great location while relocating to Charleston. Nice staff, rooms were clean, and an overall good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

2nd Home

Posted Apr 5, 2015
This was a beautiful hotel. We had the 2 Bedroom suite. The room was equipped with a beautiful full kitchen, living room with fireplace, and full bathroom in each bedroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Feb 15, 2015
Excellent experience we recommend this hotel for sure
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Convenient location

Posted Feb 3, 2015
Nice hotel conveniently located to local restaurants
5 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax, VA

Great value

Posted Nov 17, 2014
Easy access to interstate highways without all the traffic noise. Very comfortable rooms with free WiFi that worked most of the time with my iPhone. Could have upgraded to a fee based WiFi. Great TV. Kitchen also good. Only place I stay in the Kanawha valley.