Outdoor pool

Reviews of Residence Inn Charleston Airport

3 out of 5
Residence Inn Charleston Airport
5035 International Blvd, North Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 183 out of 318 reviews" "
Rating 8 - Good. 86 out of 318 reviews" "
Rating 6 - Okay. 30 out of 318 reviews" "
Rating 4 - Poor. 8 out of 318 reviews" "
Rating 2 - Terrible. 11 out of 318 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sherri, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for concerts and other events. Good size room and it was quiet.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Sherri, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Christopher Benton GM

8/10 Good

Earl S

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location for airport layovers and, basically, a clean facility - however, the wake-up call didn't happen - and the airport shuttle wasn't timely.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Earl S, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Your honest review on areas in which we can improve is welcomed and fosters change for future stays. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Christopher Benton GM

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. With the front manager being an absolute genuine and kind person, I felt like my accommodation from check in to check out was a wonderful experience. I plan on staying here again on my next visit in town.
Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Dear Marcus, Thank you for taking the time to share your experience and for recommending our hotel! We are glad to know that we provided satisfactory accommodations and services. Your choice to stay with us is much appreciated. We are delighted to learn that you plan to visit us again in the future, and we cannot wait to welcome you back soon. Best, Christopher Benton General Manager

8/10 Good

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the location for the event we attended at the convention center. the room was large,clean and comfortable
Stayed 3 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Tracey,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and large, clean, and comfortable room were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Christopher BentonGeneral Manager

10/10 Excellent

Tamara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel! I loved the room. The staff were very nice.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Tamara,What a great review! It is always appreciated when guests take a moment to let us know that they loved our rooms. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,Christopher BentonGeneral Manager

2/10 Terrible

Elena, Charlotte

Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Elena,Our aim is to ensure that all our guests are comfortable during their stay. I am sorry to hear that you did not enjoy your visit and I thank you for taking the time to review our hotel. We value your feedback and hope to provide better service to you in the future, if you decide to return to the area.Sincerely,Christopher BentonGeneral Manager

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Lauren,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Christopher BentonGeneral Manager

8/10 Good

Marcea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you are needing to be near the airport.
Stayed 1 night in Dec 2023
Response from GM on Jan 14, 2024
Dear Marcea,It's great to hear that you had a comfortable stay! We appreciate you taking the time to share your experience and let other travelers know about the convenience of our location! On behalf of our entire staff, we want to thank you for choosing us, and we look forward to welcoming you back on your next visit!Best,Christopher BentonGeneral Manager

6/10 Okay

YOLANDA

Stayed 2 nights in Dec 2023
Response from GM on Jan 17, 2024
Dear YOLANDA,Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time.Sincerely,Christopher BentonGeneral Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great facility, clean large comfortable room. Great breakfast
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Barbara,We are thrilled to hear that we provided you with a great experience. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Christopher BentonGeneral Manager

8/10 Good

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear Mike,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Christopher BentonGeneral Manager

10/10 Excellent

brian

Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Dear brian,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Christopher BentonGeneral Manager

10/10 Excellent

Sara

Stayed 1 night in Nov 2023

10/10 Excellent

ESSIC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel accommodation.
Stayed 2 nights in Nov 2023
Response from GM on Nov 9, 2023
Dear ESSIC,We appreciate your review and recommendation. I'm delighted to know you loved everything about our hotel. Please find a reason to revisit us soon. Best,Christopher BentonGeneral Manager

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for a weekend getaway with family. We were close to the Tanger Outlet mall and plenty of restaurants.
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear Alexis,We are thrilled to hear from you and to learn that our location was perfect for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to North Charleston. Best,Christopher BentonGeneral Manager

10/10 Excellent

Veatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend recharge
My husband and I had a great time. We came to the area to take a break from work, and we are so glad we chose this location. We will definitely be back!
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Dear Veatrice,Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon.Best,Christopher BentonGeneral Manager

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear Rhonda,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Christopher BentonGeneral Manager

4/10 Poor

katia

Disliked: Cleanliness, property conditions & facilities
No towels in the room, had to go down to front desk to get it because no one will get it to us. Garbage in the bathroom.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear katia,We are sorry that we were unable to provide delivery for towels when requested and that your bathroom was not met with our excellence in service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Christopher BentonGeneral Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly, helpful staff, obviously proud of their hotel. Just wish I knew what the brand of the mattress was...I want one!
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Dear William,I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back again soon. Best,Christopher BentonGeneral Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angela B Amazing Stay
It was awesome! Loved the design of the room. Staff was so nice!
Stayed 2 nights in Oct 2023
Response from GM on Oct 13, 2023
Dear Angela,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to hear that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!Best,Christopher BentonGeneral Manager

8/10 Good

James

Stayed 2 nights in Oct 2023

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear JOHN,We can't thank you enough for your patronage and for sharing this great 10/10 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Christopher BentonGeneral Manager

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Alejandro,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Christopher BentonGeneral Manager

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely choose your this location again.
Stayed 6 nights in Sep 2023
Response from GM on Sep 27, 2023
Dear Charles,We are thrilled that we provided you with a 5 out of 5 experience and that you will join us again. We look forward to it!Best,Christopher BentonGeneral Manager

8/10 Good

Robyn Gaston

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth and easy check-in. Nice location. Close to airport.
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Dear Robyn Gaston,Nothing but positives during your recent stay at our Residence Inn? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Christopher BentonGeneral Manager

10/10 Excellent

Gwendolyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place and all of the staff was wonderful.
Stayed 1 night in Sep 2023
Response from GM on Sep 8, 2023
Dear Gwendolyn,Thank you for acknowledging our great hospitality. We are thrilled to hear that you had such a positive experience! I look forward to sharing your feedback and hope to welcome you again soon.Best,Christopher BentonGeneral Manager

4/10 Poor

Gerald

Traveled with partner
Liked: Staff & service
Far from everything
Stayed 1 night in Sep 2023
Response from GM on Nov 9, 2023
Dear Gerald,Thank you so much for your patronage and for taking the time to share a review with us. I am sorry to hear that our location did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future.Sincerely,Christopher BentonGeneral Manager

6/10 Okay

Talia

Traveled with family
Liked: Cleanliness, property conditions & facilities
We booked through a third party site as i always do (better rates) When we got checked in the manager on duty said the only room he had available was a hearing impaired room, because guests with "higher status take priority" I understand, but you probably shouldnt say that to a guest. We got into the room and had no sheets or blankets for the pull out couch so back to the desk I go with my children. Our room was the first room next to the side entrance (now i know why it is for the hearing impaired) we heard everything. There was no instructions on when breakfast was, where the pool was, internet information, check out time...nothing. The conversation was literally the sentence above. Not the worst but certainly not the best.
Stayed 2 nights in Sep 2023
Response from GM on Sep 5, 2023
Dear Talia,Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.Sincerely,Christopher BentonGeneral Manager

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 14, 2023
Dear Justin,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Christopher BentonGeneral Manager

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 14, 2023
Dear Charlotte,Thank you for your time in sharing your kind review and please visit us again.Best,Christopher BentonGeneral Manager

6/10 Okay

John

Disliked: Cleanliness, staff & service
It was nice and a good inexpensive option, however, there was hair in the shower when I checked in and what looked to be blood stains on the carpet. Nobody cleaned the room and I did not have the do not disturb sign on the door. So I came back from a day out and the room was in the same condition I left it in that morning.
Stayed 2 nights in Aug 2023
Response from GM on Aug 26, 2023
Dear John,Thank you for choosing us. I apologize that your accommodations were not met with our excellence in service. We know that housekeeping service is important and personal after the pandemic. Daily service is available on request. As always, if you have specific requests, we will do our best to honor those. I am sorry if this was not properly communicated to you. We value your feedback and will be shared with the appropriate departments. We hope to WOW on a return visit.Sincerely,Christopher BentonGeneral Manager

10/10 Excellent

Chele, Arvada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the area, and the ease of getting downtown. The staff took care everything. The breakfast was good also. We would stay at this facility again.
Stayed 4 nights in Aug 2023
Response from GM on Aug 24, 2023
Dear Chele,Thank you for your lovely review of our Residence Inn Charleston Airport! It was an honor to host you, and we loved hearing about all the aspects of your stay that you enjoyed. We'd love to see you again the next time you're in town! Best,Christopher BentonGeneral Manager

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality manager was superb. He was professional, efficient, friendly and very accommodating.
Stayed 5 nights in Aug 2023
Response from GM on Aug 23, 2023
Dear Patricia,What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in the area, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best,Christopher BentonGeneral Manager

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and an easy check in.
Stayed 1 night in Aug 2023
Response from GM on Aug 18, 2023
Dear Jay,We are thrilled to hear that our ease of check-in and high cleanliness standards made for a first-rate experience with us! It was a pleasure to host you, and we very much hope to welcome you back again soon. Thank you for choosing us!Sincerely,Christopher BentonGeneral Manager

6/10 Okay

Denise

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 6 nights in Aug 2023
Response from GM on Aug 18, 2023
Dear Denise,Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards.Sincerely,Christopher BentonGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from GM on Sep 14, 2023
Dear Michael,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Christopher BentonGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 11, 2023
Thank you, Michael for taking the time to leave us a rating. We are delighted you enjoyed your stay with us in Charleston and hope to see you again, soon.

2/10 Terrible

Christian

Stayed 6 nights in Jul 2023
Response from GM on Aug 14, 2023
Dear Christian,We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely,Christopher BentonGeneral Manager

4/10 Poor

Alese

Had encounters with keonta and Terese that were beyond unpleasant. They provided the absolute worse customer service that I have ever experienced. They need to find jobs that have no contact with a customer. They are unfit for the public. Unexceptional service to say the least
Stayed 3 nights in Jul 2023
Response from GM on Jul 12, 2023
Dear Alese,I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us.Sincerely,Josh RubioGeneral Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 1 night in Jul 2023
Response from GM on Jul 8, 2023
Dear Robert,We are delighted to know you enjoyed your stay with us! We appreciate your generous rating and hope we will see you again soon. Best,Josh RubioGeneral Manager

10/10 Excellent

Kelley

Stayed 1 night in Jul 2023
Response from Front Desk on Aug 11, 2023
Kelly, we are thankful for your time in giving your feedback on your stay. Thank you for taking the time to leave us a rating. We hope to see you soon.

10/10 Excellent

Saundra

Liked: Cleanliness, staff & service, property conditions & facilities
My room was wonderful! Clean quiet, and very comfortable. Will visit again!
Stayed 2 nights in Jun 2023
Response from GM on Jun 29, 2023
Dear Saundra,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Josh RubioGeneral Manager

8/10 Good

Marlon

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jun 2023
Response from GM on Jun 17, 2023
Dear Marlon,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon.Best,Josh RubioGeneral Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again.
Great location and room. It’s next to the airport so there’s a lot of plane noise but I didn’t really hear much inside the room. The evening staff was great. When I checked out the next day the lady working the desk was a little off putting.
Stayed 1 night in Jun 2023
Response from GM on Jun 8, 2023
Dear Justin,It is always a pleasure to see when our dedicated staff members exceed our valued guests' expectations. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Josh RubioGeneral Manager

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

MELISSA

Traveled with family
Liked: Cleanliness, staff & service
The location of the property from stores and airport
Stayed 2 nights in May 2023
Response from GM on May 31, 2023
Dear MELISSA,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Jennifer Della-PennaGeneral Manager

10/10 Excellent

Jejuan

Stayed 2 nights in May 2023
Response from GM on May 31, 2023
Dear Jejuan,It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us.Best,Jennifer Della-PennaGeneral Manager

10/10 Excellent

Dominique

Stayed 1 night in May 2023
Response from GM on May 31, 2023
Dear Dominique,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best,Jennifer Della-PennaGeneral Manager

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on May 31, 2023
Dear Anthony,I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future.Best,Jennifer Della-PennaGeneral Manager