Dear Lyne, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Christopher Benton, GM

Dear Etta, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Christopher Benton, GM

Dear Erica, Thank you for being our guest and taking time out of your day to let us know of the comfort your family experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Christopher Benton, GM

Dear Kerne, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Christopher Benton, GM

Dear Sherri, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Christopher Benton GM

Dear Earl S, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Your honest review on areas in which we can improve is welcomed and fosters change for future stays. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Christopher Benton GM

Dear Marcus, Thank you for taking the time to share your experience and for recommending our hotel! We are glad to know that we provided satisfactory accommodations and services. Your choice to stay with us is much appreciated. We are delighted to learn that you plan to visit us again in the future, and we cannot wait to welcome you back soon. Best, Christopher Benton General Manager

Dear Tracey,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and large, clean, and comfortable room were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Christopher BentonGeneral Manager

Dear Tamara,What a great review! It is always appreciated when guests take a moment to let us know that they loved our rooms. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,Christopher BentonGeneral Manager

Dear Kendra,Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home.Best,Christopher BentonGeneral Manager

Dear Elena,Our aim is to ensure that all our guests are comfortable during their stay. I am sorry to hear that you did not enjoy your visit and I thank you for taking the time to review our hotel. We value your feedback and hope to provide better service to you in the future, if you decide to return to the area.Sincerely,Christopher BentonGeneral Manager

Dear Lauren,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Christopher BentonGeneral Manager

Dear Marcea,It's great to hear that you had a comfortable stay! We appreciate you taking the time to share your experience and let other travelers know about the convenience of our location! On behalf of our entire staff, we want to thank you for choosing us, and we look forward to welcoming you back on your next visit!Best,Christopher BentonGeneral Manager

Dear YOLANDA,Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time.Sincerely,Christopher BentonGeneral Manager

Dear Barbara,We are thrilled to hear that we provided you with a great experience. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Christopher BentonGeneral Manager

Dear Mike,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Christopher BentonGeneral Manager

Dear brian,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Christopher BentonGeneral Manager

Dear ESSIC,We appreciate your review and recommendation. I'm delighted to know you loved everything about our hotel. Please find a reason to revisit us soon. Best,Christopher BentonGeneral Manager

Dear Alexis,We are thrilled to hear from you and to learn that our location was perfect for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to North Charleston. Best,Christopher BentonGeneral Manager

Dear Veatrice,Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon.Best,Christopher BentonGeneral Manager

Dear Rhonda,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Christopher BentonGeneral Manager

Dear katia,We are sorry that we were unable to provide delivery for towels when requested and that your bathroom was not met with our excellence in service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Christopher BentonGeneral Manager

Dear William,I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back again soon. Best,Christopher BentonGeneral Manager

Dear Angela,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to hear that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!Best,Christopher BentonGeneral Manager

Dear JOHN,We can't thank you enough for your patronage and for sharing this great 10/10 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Christopher BentonGeneral Manager

Dear Alejandro,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Christopher BentonGeneral Manager

Dear Charles,We are thrilled that we provided you with a 5 out of 5 experience and that you will join us again. We look forward to it!Best,Christopher BentonGeneral Manager

Dear Robyn Gaston,Nothing but positives during your recent stay at our Residence Inn? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!Best,Christopher BentonGeneral Manager

Dear Gwendolyn,Thank you for acknowledging our great hospitality. We are thrilled to hear that you had such a positive experience! I look forward to sharing your feedback and hope to welcome you again soon.Best,Christopher BentonGeneral Manager

Dear Gerald,Thank you so much for your patronage and for taking the time to share a review with us. I am sorry to hear that our location did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future.Sincerely,Christopher BentonGeneral Manager

Dear Talia,Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.Sincerely,Christopher BentonGeneral Manager

Dear Justin,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Christopher BentonGeneral Manager

Dear Charlotte,Thank you for your time in sharing your kind review and please visit us again.Best,Christopher BentonGeneral Manager

Dear John,Thank you for choosing us. I apologize that your accommodations were not met with our excellence in service. We know that housekeeping service is important and personal after the pandemic. Daily service is available on request. As always, if you have specific requests, we will do our best to honor those. I am sorry if this was not properly communicated to you. We value your feedback and will be shared with the appropriate departments. We hope to WOW on a return visit.Sincerely,Christopher BentonGeneral Manager

Dear Chele,Thank you for your lovely review of our Residence Inn Charleston Airport! It was an honor to host you, and we loved hearing about all the aspects of your stay that you enjoyed. We'd love to see you again the next time you're in town! Best,Christopher BentonGeneral Manager

Dear Patricia,What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our staff and the high level of service they provide. We are on a mission to be the best hotel in the area, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon. Best,Christopher BentonGeneral Manager

Dear Jay,We are thrilled to hear that our ease of check-in and high cleanliness standards made for a first-rate experience with us! It was a pleasure to host you, and we very much hope to welcome you back again soon. Thank you for choosing us!Sincerely,Christopher BentonGeneral Manager

Dear Denise,Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards.Sincerely,Christopher BentonGeneral Manager

Dear Michael,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Christopher BentonGeneral Manager

Thank you, Michael for taking the time to leave us a rating. We are delighted you enjoyed your stay with us in Charleston and hope to see you again, soon.

Dear Christian,We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely,Christopher BentonGeneral Manager

Dear Alese,I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us.Sincerely,Josh RubioGeneral Manager

Dear Robert,We are delighted to know you enjoyed your stay with us! We appreciate your generous rating and hope we will see you again soon. Best,Josh RubioGeneral Manager

Kelly, we are thankful for your time in giving your feedback on your stay. Thank you for taking the time to leave us a rating. We hope to see you soon.

Dear Saundra,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Josh RubioGeneral Manager