Ratings based on 789 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

Just OK

Posted Nov 1, 2016
Pros: helpful staff. convenient location. the nature walk surrounding the hotel was nice and four restaurants right on water with hotel
Cons: online photos don't reflect shabby condition. missing ceiling tiles in lobby, toaster that should have been replaced years ago, etc.
4 out of 5
by A verified traveler from US

Nice place

Posted Oct 20, 2016
When I got to the hotel I was about 2 hours early for check-in but the young man at the desk said that my room was ready for me. Most of the staff was pleasant to deal with. When I got to the room I was pleasantly surprised to find a soaker tub in the bathroom. It was generally nice but when I found out they were going to be closing the first of November for a 4 month renovation I could see little things that really needed to be done. All the rooms have a balcony which is nice to have to see the sunset/sunrise. It is located within walking distance of several restaurants and shops. The park/boardwalk next to it is really a nice place to walk and see nature. Parking is limited but tolerable. Would love to go back after renovations!
Comment from Hotel Management
Oct 21, 2016 by Kyle W., Hotel Management
Thank you for taking the time to provide us with feedback from your recent stay tripper9! Our team members appreciate strive to be as hospitable and helpful to make for the perfect stay with us. We agree that the newly added boardwalk is a great way to enjoy the outdoor scenery. Thank you for choosing to stay with us and we look forward to seeing you again once we reopen with a brand new hotel!
4 out of 5
by A verified traveler

Posted Oct 17, 2016
Great location with beautiful views. They are closing down 11/1 for 5 months for a total redo. Should make it a 5!
Comment from Hotel Management
Oct 20, 2016 by Kyle W., Hotel Management
Thank you for choosing to stay with us during your recent visit to our area! We agree that with our location and atmosphere, once we reopen in March we are going to have the best spot in town! Thank you for providing us with your feedback and we look forward to seeing you again.
4 out of 5
by A verified traveler from Annapolis

Great location right on Shem Creek.

Posted Sep 24, 2016
This hotel was in a perfect location for exploring Mount Pleasant. We loved the waterview from our room and the convenience of walking to waterfront restaurants. We also walked next door to the kayak rental for an early morning explore on the water. Breakfast provided was minimal, but gave us enough energy to paddle. I was worried that the local bars might be loud at night, but I didn't hear a peep.
Comment from Hotel Management
Oct 1, 2016 by Kyle W., Hotel Management
Thank you for taking the time to review your recent stay with us Julie! We agree that our location can not be beat, we are in the perfect spot to hit all the surrounding attractions. We are glad to hear that you took advantage of the kayak rentals located two doors down from us, and the local restaurants here on Shem Creek. Thank you for choosing to stay with us and we look forward to seeing you in the future!
2 out of 5
by A verified traveler from columbia sc

Out dated facility. Not as described in ad.

Posted Sep 22, 2016
Receptionist was polite. Facility had a great view if you were able to get a water view room as described in room description. 70.00 more to upgrade. Continental breakfast was poor. Fruit loops, yogurt and bagels. Room was drab and outdated. Had to slam the door to close. A lot left to be desired. Stayed at the "aloft" in n. Charleston for the same rate and i would considered them a 3.5 star. This hotel was 2.0 at best.
Comment from Hotel Management
Oct 1, 2016 by Kyle W., Hotel Management
Thank you for choosing to stay with us and for providing us feedback of your time here Pam. The rates of our rooms do vary based on the type of view, which is why there was an additional cost if you wanted to upgrade to a view of Shem Creek. We understand that our product could stand to be refreshed, which is why we will be closing the hotel in a month to do an entire property renovation. We hope to see you again once we reopen!
4 out of 5
by A verified traveler

Wonderful location! Staff was excellent.

Posted Sep 18, 2016
Great! Will be staying here again.
Comment from Hotel Management
Sep 27, 2016 by Kyle W., Hotel Management
Thank you for the great review! We love hearing such positive feedback and we look forward to seeing you again!
5 out of 5
by A verified traveler from michigan

Front desk

Posted Sep 11, 2016
Pros: Wonderful Location on the water near restaurants and entertainment .
Cons: I would suggest ample seating area in the breakfast. Not everybody prefers to eat in their rooms I believe there were only #2 high tops and 2 tables.
Location: Close to Charlestown , Patriots point, isle of palms and Sullivan's island,fort Sumter .
Amber,Amber,Amber.cant say enough about her. Very professional. Awesome personality.Guests are her #1 concern.. Always happy to see her as we were in and out of the hotel. Lots of short conversations with her. Also she is a original MICHIGANDER !!!!
Comment from Hotel Management
Sep 14, 2016 by Kyle W., Hotel Management
Thank you for the excellent 5-Star review of your recent stay with us Mary! We will be expanding our lobby/breakfast area this off-season when we renovate the hotel, we are excited to have ample seating for guests during breakfast and throughout the day.Thank you for the kind words about Amber. She is truly an asset and we are extremely happy with her performance in the short time since she joined our team. Thank you for choosing to stay with us and we hope to see you again soon!
4 out of 5
by A verified traveler

Posted Sep 1, 2016 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thanks for the 4-Star review and for choosing to make us part of your visit to the area!
4 out of 5
by Charles from Charlotte, NC

great stay at the creek

Posted Aug 29, 2016 on Hotels
great, friendly staff, very comfortable and easygoing hotel in the middle of beautiful Shem Creek area.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us Charles! We appreciate the kind words regarding you stay and our staff. We are happy to hear that you enjoyed your time here on Shem Creek with us!
5 out of 5
by Eddy from Bluffton

Great spot to bar hop!

Posted Aug 28, 2016 on Hotels
Too short!
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
We love hearing that your trip was too short because you were having such a good time here Eddy! We agree that you can't beat the bar scene here on Shem Creek, and its a huge bonus that all are within walking distance of us! Thank you for choosing to stay with us and we look forward to seeing you again.