Although we paid for a king bed and a pull out sofa, we got a king bed and a broken pull out sofa that my children couldn't sleep on. We were told that because the room was nonrefundable they didn't have any obligation to make it right. They claimed that because the room was nonrefundable there could have not been a pull out sofa at all, and they wouldn't refund us or switch us to a sister hotel (since apparently they were fully booked). The customer service was abysmal. What an absolutely awful experience. I really expected better from Marriott. Also, don't bother booking through Expedia, they won't help. They go by what the hotel says. Even though i have photographic proof of the broken bed and the person they sent to look at it said is broken, the front desk lady said it wasn't so we got no help whatsoever from Expedia.