Posted Sep 13, 2016
Checking in/checking out and informing the front desk of something was sort of a hassle. Each time, the front staff was on the phone or busy doing something else and didn't acknowledge we were there until they felt they had time to talk to us. We had a bug in our room when we first came in. That wasn't a big issue, but we let them know. Again, they seemed sort of irritated to be hearing from us.
The room itself was fine. Again, average. We had the handicap accessible room. The shower ran out of hot water quicker than other hotels I've stayed in, and the tiles on the floor in the bathroom were VERY slippery when wet. We slipped a few times. Would not recommend to someone in a wheel chair or need assistance walking as I would be afraid of you getting stuck in the shower with the angle into the shower and the slip of the tiles on the floor. Would also suggest bringing your own toiletries. Their stuff dried my hair and my skin so much that I had to reshower with something different that I specifically made a special trip to Walmart for because that first shower was so bad.
The bed is fine comfort wise. Nothing incredible. The room had a thermometer that could actually be adjusted, which was nice. The indoor pool was sold as "heated". I would say lukewarm at best. The whole pool room reeked of chlorine and the water itself made our skin itchy.
I can't give any info on the continental breakfast (because we skipped it), but it was nice to have a 24/7 little self-serve coffee bar