Failed to my expectations
Posted Nov 14, 2016
Checked in and my reservation was switched from King size bed to 2 queen beds. The staff said I was getting upgraded. Going from a king to a queen bed is not an upgrade. Then went swimming in the indoor pool with my 4 year old daughter. The water was not heated. Might as well, been swimming outside in the cold air. My daughters lips were blue and I could see goose bumps. She was disappointed because she was looking forward to swimming in a pool in Mid-november. After swimming, went to take a hot shower. Water pressure was more of a trickle then pressure. So I decided to turn up thermostat. Had the temp up to 77 degrees. It was reading the temp in the room was 77, but I was still wearing a sweat shirt. The auto function on the air handler was not working, so I had to keep the fan switch to ON on the air handler control. So I had to listen to the fan run all night. Needless to say, the money I spent for the room did not meet my expectations. I don't believe I will be staying at this location again.
Comment from Hotel Management
Nov 17, 2016 by Danielle, Hotel Management
Thank you, Scott, for taking the time to share this feedback with our staff. Our goal is to provide an excellent experience from check in to check out, so we are disappointed to learn about the inconveniences that you experienced on this particular visit. Our pool is kept at a temperature of 84 degrees year round. We have discussed your review with our maintenance team to ensure the heater is working correctly. In addition, we appreciate the feedback about the water pressure and AC unit. It is feedback like yours that allows us to improve the overall experience for hotel guests. We are grateful for your time and wish you the best of luck during future travels.
Staybridge Suites Charleston Management Team