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Reviews of The Francis Marion Hotel

4 out of 5
The Francis Marion Hotel
387 King St, Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 847 out of 1502 reviews" "
Rating 8 - Good. 408 out of 1502 reviews" "
Rating 6 - Okay. 147 out of 1502 reviews" "
Rating 4 - Poor. 70 out of 1502 reviews" "
Rating 2 - Terrible. 30 out of 1502 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, VICKSBURG

Liked: Amenities
Historical beauty and location
Stayed 1 night in Mar 2024

8/10 Good

Julie

Stayed 4 nights in Apr 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , great location, nice bar and restaurant Only negative was our bathroom - very small, lacks any storage / shelves, very tight on space
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful historic hotel overlooking the lovely city of Charleston and the bay. The hotel lobby is stunning and the staff was extremely friendly. The room was clean and large allowing for a comfortable stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheryl, Olympia Wa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the Francis Marion. The location was perfect! I highly recommend this location!
Stayed 4 nights in Apr 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful foyer and great service
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately had to share 1 Queen bed instead of having 2 queen beds as originally requested when booking the room on Expedia. My 16 year old and I made it work, but it wasn’t the most comfortable sleeping arrangement.
Stayed 4 nights in Mar 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were terrible and bathroom so small.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decor
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Amenities
Nice restaurant on cite. Small bathrooms
Stayed 1 night in Mar 2024

10/10 Excellent

Ekaterina, Cocoa Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

na young

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Space is super tiny, thin wall (=noisy), hotel dining option is almost impossible
Stayed 1 night in Mar 2024

8/10 Good

Cyndee

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. It was just what we were looking for
Stayed 1 night in Mar 2024

8/10 Good

Rosemary, Supply

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a beautiful older hotel with a lot of character, a beautiful lobby and many amenties such as a restaurant, a great gym and spa. The hotel was centrally located, walking distance to many restaurants and shops, to the marketplace and the water. Staff were responsive to our needs and concerns.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay at the Francis Marion - property is beautiful and the perfect location for visiting Charleston!
Stayed 3 nights in Mar 2024

10/10 Excellent

amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on King Street. We easily walked to downtown Charleston exploring Rainbow Row, the Pineapple Fountain, etc. The Swamp Fox restaurant was wonderful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert, Maple Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Micheal, Lapeer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic area
Stayed 3 nights in Mar 2024

10/10 Excellent

Leon, Pineville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, central location. Very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the historic condition of the property.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice classic hotel. Room and bathrooms are like in Europe, tiny.
Stayed 2 nights in Mar 2024

8/10 Good

Holt

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

joyce, Millsboro

Liked: Property conditions & facilities
Convenient location and great restaurant.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was fantastic in helping us! Sharline and Craig at the front desk, Willat the front door with Amanda, and in the restaurant it was Russell, Sylvie, Christina, Andrew and most especially Juliana!! These people all know what customer service is all about!!
Stayed 3 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Audrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This grand historical hotel is in a great location.
Stayed 3 nights in Mar 2024

8/10 Good

Jenna

Traveled with group
Liked: Cleanliness, property conditions & facilities
We stayed here for a weekend. The front desk was very nice. The hotel was clean, conveniently, located to pretty much all shops and restaurants. The only negative thing I have is the security staff. The security door staff for overnight is extremely rude. Was very disappointed with them representing this hotel with them being so rude. We had one security guard for the overnight shift. Be extremely rude to us to try and check our key cards to our rooms before we entered the building. Did not know it was a policy and did not understand why someone was asking for our key card and when I asked why was met with a very rude response. The next morning (630am) we were leaving and we had all of our luggage and arms full. I put everything down to get the door open to exit the building only to find out there was a security guard standing directly on the other side watching all three of us, struggle to hold the door and to carry everything. I understand that this may not seem like a big thing, but he was literally standing on the other side of the door looking at us.no he was not busy and no one else was around due to it being so early. I even let him know it was very rude after we got out of the building and let him know he could’ve held the door for us. He simply looked at me with no response. Was very disappointed with his interaction since the rest of the staff have been so kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and in a great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Susan

Liked: Property conditions & facilities
Great place to stay.
Stayed 2 nights in Mar 2024

8/10 Good

Jamie

Stayed 2 nights in Mar 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and concierge were very friendly and helpful
Stayed 2 nights in Mar 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Corey

Stayed 3 nights in Mar 2024

10/10 Excellent

Charlene

Traveled with family
Liked: Amenities
First class operation. Stayed there before and will return again.
Stayed 1 night in Mar 2024

10/10 Excellent

William, Hardeeville

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Old School Southern Charm
Stayed 1 night in Mar 2024

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Katharine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the corner room given to us. The front desk staff was very knowledgeable about the surrounding area. Thanks for a great stay!
Stayed 3 nights in Feb 2024
Response from Jordan Edenfield, Front Office Manager on Mar 1, 2024
Dear Katharine,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service
Very Friendly
Stayed 2 nights in Feb 2024

2/10 Terrible

William

Stayed 1 night in Feb 2024
Response from Jordan Edenfield, Front Office Manager on Mar 1, 2024
Dear William,I am sorry to hear that we did not exceed your expectations. We hope that you will give us another chance the next time you are in Charleston to make it right.Best,Jordan EdenfieldFront Office Manager

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jordan Edenfield, Front Office Manager on Mar 1, 2024
Dear Jim,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager

8/10 Good

Alan

Stayed 3 nights in Feb 2024

6/10 Okay

Laura, Columbus

Traveled with partner
Mold in room.
Stayed 2 nights in Feb 2024

6/10 Okay

Karen

Traveled with family and small children
Liked: Staff & service, amenities
Property was just old
Stayed 1 night in Feb 2024

10/10 Excellent

thomas

Liked: Amenities
Location
Stayed 2 nights in Feb 2024
Response from Jordan Edenfield, Front Office Manager on Mar 1, 2024
Dear Thomas,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager

8/10 Good

Carlton, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Jordan Edenfield, Front Office Manager on Mar 1, 2024
Dear Carlton,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager

10/10 Excellent

Billie, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jordan Edenfield, Front Office Manager on Mar 1, 2024
Dear Billie,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager