Great location in Charleston
Posted Nov 28, 2016
I enjoyed my one night stay at the hotel after a bit of confusion was cleared up about my reservation. When I arrived the person on duty couldn't find my expedia made reservation in the computer, although my husband had called about two hours before from the road and had been assured that we had one. Eventually someone found the reservation which had been filed under my middle name by expedia, for some unknown reason. During this time when my tired husband and I waited, the staff did not offer the amenities that were present in the lobby...ice water and, I think coffee and tea, nor did they apologize for the confusion. The bell boys, however, were delightful and eager to be helpful. The room was very comfortable and clean. This is an old hotel which has been redecorated thoughtfully. I am glad it has been preserved and would recommend it to anyone who wants to stay in the heart of the city.