Hi Julia,While we thank you for being our guest and sharing your feedback, we are surprised and saddened to hear you were disappointed with our staff. Our team is usually known to be one of the friendliest and most professional in the business, so we are sorry that wasn't reflected in your experience. Rest assured, your comments will be shared internally to ensure we continually meet our high standards of hospitality. We hope to have another opportunity to welcome you back and impress you with the high-quality experience we are known for.Warm regards,Michael LinderGeneral Manager

Hi Les,Thank you for your recent visit. Please accept our apologies for any disappointment in our accommodations, amenities, and the service you received during your visit. Rest assured, your feedback will be utilized as we continue to enhance the guest experience. However, we ar delighted that you enjoyed your time in Charleston, and we hope you'll give us another opportunity to welcome you during your next trip to the Holy City.Warm regards,Michael LinderGeneral Manager

Hi Ronald,Thank you for staying at The Mills House! We are glad you enjoyed our convenient location, and it's great to see that your overall stay was a pleasant one. It would be our pleasure to welcome you back to our historic property for a stay that is sure to exceed your expectations.Warm regards,Michael LinderGeneral Manager

Hi Deanna,It was wonderful having you stay with us during your time in the Holy City. We're thrilled you took full advantage of our convenient location, and we appreciate you mentioning our impeccable accommodations. That said, we apologize for the inconvenience you encountered with the umbrellas, and we'll be sure to share your feedback internally for further consideration, as guest comfort is of the utmost importance. Thank you for your review, and we hope you return soon.Warm regards,Michael LinderGeneral Manager

Hi Gabriel,Thank you for staying at The Mills House. We're glad you enjoyed our location and look forward to welcoming you back for another great experience!Warm regards,Michael LinderGeneral Manager

Hi Marina,Thank you for your review! We are also delighted to hear that you took full advantage of our great location and enjoyed all the nearby activities. We look forward to your next visit to The Mills House.Warm regards,Michael LinderGeneral Manager

Hi Anthony,Thank you so much for choosing to stay with us at The Mills House. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.Warm regards,Michael LinderGeneral Manager

Hi Bi, We're sorry to hear about the issues you encountered during your stay. Your feedback about the pool, coffee barista, and bathroom shower stopper is valuable to us, and we'll work on improvements so our future guests have a better experience. Thank you for bringing these matters to our attention.Warm regards,Michael LinderGeneral Manager

Hi Kelly,Thank you for sharing your experience with us. We appreciate your kind words about our ideal location, the pleasant atmosphere on our outdoor patio, and the helpfulness of our valet team. However, learning about your less-than-stellar experience with one of our team members is disappointing. Rest assured, this will be addressed to ensure we provide a consistently high level of hospitality. We sincerely hope to welcome you back soon and ensure a more enjoyable visit.Warm regards,Michael LinderGeneral Manager

Hi Bryan,Thank you for your review of The Mills House! We're happy to hear our convenient location impressed you. It was a true pleasure to have you here, and we can't wait to see you again the next time you're in the Holy City.Warm regards,Michael LinderGeneral Manager

Hi Jampierre,Thank you for choosing to stay with us at The Mills House. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read our comfortable accommodations, convenient location, and plentiful amenities were some of the highlights of your trip. However, we apologize for any trouble you experienced with your shower, and for any inconvenience you encountered with our valet service. Your comments have been duly noted and will be discussed with our team. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.Warm regards,Michael LinderGeneral Manager

Hi MaryEllen,Your perfect rating means the world to us. We're so happy to know that you had a great time with us overall and that our prime location was perfect for your needs. Thank you, and we hope to see you again soon. Warm regards,Michael LinderGeneral Manager

Hi Amanda,Thank you for sharing your experience at The Mills House. Your feedback is appreciated, and we hope you found our hotel comfortable and your stay enjoyable despite the absence of room service and lotion in the bathroom. Your insights are valuable as we continually strive to enhance our guest experience. We look forward to welcoming you back soon, and our team is eager to ensure your next stay exceeds your expectations.Warm regards,Michael LinderGeneral Manager

Hi Erin,Thank you for staying with us and complimenting our beautiful grounds and convenient location. We are disappointed you did not have a relaxing visit, and we apologize for any issues with our accommodations. It was an honor to have you as our guest, and we hope you will reconsider and stay with us the next time you visit historic Charleston.Warm regards,Michael LinderGeneral Manager

Hi Hernan,We're thrilled your stay at The Mills House was a wonderful experience! Your kind words about our great location and amenities mean a lot to us. We're committed to providing top-notch service and memorable stays for our guests, and we're delighted that we hit the mark with you. Thank you for choosing us, and we look forward to welcoming you back for another exceptional stay!Warm regards,Michael LinderGeneral Manager

Hi Cynthia,It was wonderful having you stay with us during your visit to the Holy City. We're thrilled our fantastic location was a highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. Thank you for your kind words and perfect rating, and we hope you return soon.Warm regards,Michael LinderGeneral Manager

Hi Joanne,Thank you for your glowing review of The Mills House. We're delighted you enjoyed your stay. It would be our sincere pleasure to host you again soon!Warm regards,Michael LinderGeneral Manager

Hi Ozlem,Thank you for choosing to stay at The Mills House. We are thrilled to learn you enjoyed your stay. Guest feedback is always appreciated and we thank you for highlighting our professional service and excellent location right in the heart of Charleston. With so much to do here, we hope to see you again soon.Warm regards,Michael LinderGeneral Manager

Hi Jane,It was such a pleasure having you join us during your visit to the Holy City. We're thrilled our hospitable team left a memorable impression on you, and we hope you took full advantage of the convenience our location affords our guests. Thank you for your perfect rating, and we hope you return soon.Warm regards,Michael LinderGeneral Manager

Hi James,It was an honor to welcome you back to The Mills House. Thank you for highlighting our exceptional location near incredible restaurants in charming downtown Charleston. The pleasure was all ours, and we look forward to your next stay!Warm regards,Michael LinderGeneral Manager

Hi Chad,Thank you! Our team is very proud of our beautiful, historic hotel so they will be delighted to read your lovely, five-star review. We are thrilled you were impressed and look forward to welcoming you back to The Mills House for another memorable visit.Warm regards,Michael LinderGeneral Manager

Hi Patricia,It was an honor to host you at The Mills House. Situated in the heart of Charleston at the intersection of Queen and Meeting Streets, we hope you had a lovely time exploring our historic district. We always appreciate suggestions, and we'll certainly consider your thoughts on in-room amenities. Should you plan another getaway to the Holy City, we hope to have the pleasure of welcoming you back. Warm regards,Michael LinderGeneral Manager

Hi Shawn,Thank you for choosing The Mills House and for taking the time to share your delightful, five-star review. We are thrilled you enjoyed our wonderful staff, great amenities, and your stay overall. It would be an honor to welcome you back on future trips to beautiful Charleston.Warm regards,Michael LinderGeneral Manager

Hi Kathryn,Thank you for taking the time to share your feedback, and we are thrilled that our attention to hospitality left a lasting impression on you. Every team member is dedicated to ensuring our guests enjoy every minute of their stay, and they will be delighted to know that their efforts were a highlight of your stay. We wish you a safe trip back home, and it would be our pleasure to welcome you back anytime to The Mills House!Warm regards,Michael LinderGeneral Manager

Hi Jacqueline, Thank you so much for choosing The Mills House. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our attentive and friendly staff, our convenient location, and of course, our dog-friendly policy. We hope you and your dog join us again on your next trip to Holy City. It was an honor hosting y'all.Warm regards,Michael LinderGeneral Manager

Hi Stacy,Thank you for your review. While we regret the inconveniences you encountered during your time with us, we're delighted our hospitable team left a memorable impression. Please feel free to reach out to us offline if you wish to discuss your experience in further detail or have any suggestions for ways we can elevate our guest experience. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Warm regards,Michael LinderGeneral Manager

Hi Cheryl,Thank you for sharing your observations and experiences. It's valuable to hear about the wedding festivities and their impact on your stay. We also acknowledge the navigational confusion regarding parking. These insights are crucial for us as we aim to enhance our guest experience. Your comments will be used to guide improvements, and we hope to offer a more tranquil and smooth experience on your next visit. We look forward to welcoming you back to The Mills House, ensuring a more seamless experience.Warm regards,Michael LinderGeneral Manager

Hi Laurel,Thank you for choosing to stay with us at The Mills House. We pride ourselves on providing a charming and effortless stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out. Furthermore, we do want to thank you for highlighting our convenient location. We hope you join us again on your next trip to the Holy City. It was a pleasure hosting you.Warm regards,Michael LinderGeneral Manager

Hi Caren,Thank you for staying with us at The Mills House and for your fantastic review! We are delighted to hear you enjoyed your time with us, and on behalf of our friendly team, we want to welcome you back again anytime.Warm regards,Michael LinderGeneral Manager

Hi Elda,It was truly a pleasure to welcome you to The Mills House during your recent visit. We're thrilled to hear we were able to deliver a positive experience and that you appreciated the friendly hospitality our team provided and our clean accommodations, as well as the opportunity to enjoy the fireplace and fountain on the patio. Thank you so much for sharing your kind comments, and we hope to welcome you back on another occasion.Warm regards,Michael LinderGeneral Manager

Hi Lisa,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review and perfect rating, and we look forward to your return. Warm regards,Michael LinderGeneral Manager

Hi Dillon,It's an honor to have earned your outstanding review of The Mills House. We're delighted that our charming, comfortable accommodations and convenient in-house dining made your stay at our historic property enjoyable. Many thanks for your kind compliments and we hope to see you again.Warm regards,Michael LinderGeneral Manager

Hi Daniel,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. Additionally, your concerns about needing a cover from the garage will be passed along to the appropriate team for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in the Holy City. Warm regards,Michael LinderGeneral Manager