Ratings based on 630 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
The hotel staff was very nice and welcoming. The requirement for minimum number of characters to complete this is BS and is the reason for this last sentence.
Comment from Hotel Management
Sep 14, 2017 by GM, Hotel Management
Thank you for the comments on our hotel, and staff.
3 out of 5
by A verified traveler

Close to the highway

Posted Sep 3, 2017
Good hotel, very friendly staff, but really paltry breakfast.
Comment from Hotel Management
Sep 7, 2017 by GM, Hotel Management
Dear Traveler, We appreciate you recognizing our great team. Sorry your breakfast expectations were not met by our very extensive complimentary buffet. S Arnold, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Friendly

Posted Aug 25, 2017
Very friendly staff, nice decor and great food. Few minor repairs needed in the bathroom. Small crack in the wall of the shower, damage to the bathroom door and lack of soap. Very comfortable and would stay here again.
Comment from Hotel Management
Aug 29, 2017 by GM, Hotel Management
Dear Verified Traveler, “Would Stay Here Again” is music to our ears. Thank you. S Arnold, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from North Charleston, SC

NEEDED BREAK FROM THE ROAD

Posted Aug 23, 2017
Pros: Staff Professionalism & Service, Location, and Breakfast
Was on a 3,000 mile motorcycle trip through the mountains and just happened on stopping here for the night. We pulled in just in time as our totally sunny day let loose a downpour of rain. We had pulled under the covered front and the front desk suggested our motorcycles were not in the way, so why not leave them under the covered area. Way to go on customer service!!!! The stay was super and breakfast the next morning was outstanding! Thanks for a great experience!
Comment from Hotel Management
Aug 28, 2017 by GM, Hotel Management
Dear Jeff, Well I never thought I would say it, but thanks for the rain… Glad you could get some cover and chose to stay with us. Enjoy the rest of your trip. S Arnold, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Clean, comfortable hotel in a convenient location

Posted Aug 2, 2017
I always stay here when in the South Charleston area.
Comment from Hotel Management
Aug 7, 2017 by GM, Hotel Management
Dear Beverly, We thank you for the comments and your loyalty to our Wingate. See you soon. S Arnold, GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Good but ---

Posted Jul 29, 2017
Pros: Tonica the desk clerk who checked us in was a delightful person. The parking was ample.
Cons: As above, cut up fresh fruit would be nice as not everyone eats eggs.
Location: There was a delightful cafe one block away. Easy drive to Kroger. We went to do graveyard searching.
There were some things lacking in that the breakfast was lacking...no fresh fruit cut up. But it was OK. There were no liners in trash cans in our room and the sink and toilet were not cleaned daily. Other than that it was pleasant enough that I would return.
Comment from Hotel Management
Aug 1, 2017 by GM, Hotel Management
Dear Barb, Thank you for your comments. Just to clarify, we do not offer cut fruit but do have fresh whole fruit. As well, to work towards being a greener hotel we do not have plastic liners in our room trash cans. Glad you enjoyed the café and other amenities around the hotel. Thanks for choosing Wingate. S Arnold, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from KS

Great hotel for a fair price

Posted Jul 18, 2017
Everything was great! Unfortunately, a couple of times( no fault of the hotel), slammed doors in one of the rooms!!
Comment from Hotel Management
Jul 19, 2017 by GM, Hotel Management
Dear Abe, Thank you for the great comments and we're sorry about the doors. We would always hope that all of our guests were respectful of others.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford,IL

Vacations with Grand Daughters

Posted Jul 13, 2017
Pros: All but location
Location: Didn't care for it but the hotel was worth staying
Wayne was very accommodating and I would stay again just for that :)
Comment from Hotel Management
Jul 17, 2017 by GM, Hotel Management
Dear Anita, Thank you for choosing our Wingate in South Charleston. S Arnold, GM
2 out of 5
by A verified traveler from NC

Please move me!

Posted Jul 12, 2017
Pros: Convenient to downtown Charleston and other areas of the county.
I could not recommend this hotel until the replace the front office staff with people who are pleasant; don't interrupt you when you are speaking and have a welcoming attitude. With almost every floor filled with soccer teams, I finally convinced them to place us (seniors) somewhere in the hotel where it's a little more quiet. They placed us in a suite that had a dirty tub (looked like the shower had been placed in there as an after thought) and the dusk mites were so active that I had to keep the light on all night.
Comment from Hotel Management
Jul 17, 2017 by GM, Hotel Management
Dear Susan, I can hardly begin to apologize for the condition of the room you mention. It is to me, unacceptable for it to have been that way. I will be discussing this with our Housekeeping team and if you wish to discuss your stay, I am available. Again, thank you for bringing this to my attention and I hope I can convince you to give our property another try in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Staff

Posted Jul 6, 2017
Pros: Everything
Cons: Hire more employees like the front desk staff.
Location: Very convient
Great staff especially front desk. Amber and Teshika (sp) were wonderful. Very professional, friendly, helpful, and always put the customer first.....
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
Dear Harry, We so appreciate your comments about our front desk staff, they are amazing. Thanks, S Arnold, GM