When we got to our room we noticed a can of furniture polish had been left on the counter. We walked over to the bed and there was a candy wrapper on the floor by the bed so the room obviously wasn't cleaned very well. I went into our bathroom and there was no shower curtain, no bath mat and no soap. I went to the phone to call the front desk but the phone didn't work. My husband had to go back downstairs to get all of the missing items. The next morning I got in the shower and noticed that the tub was not draining and the water was backing up into the tub. The original drain plug was missing and there was a rubber gasket with a bolt through the center being used as a drain plug. A bunch of black gunk started coming up out of the drain. I had to go back down to the front desk to ask them to come fix the tub. I also asked them to send housekeeping to clean all of the black gunk out of the tub. When we went back to the room, neither of our key cards would work, so back down to the front desk we went again. We were told that sometimes the doors don't work. She gave us new card keys that worked. The maintenance person came right away. He took care of the clogged drain and replaced the rubber gasket with a new drain plug. We left for the day and, when we came back that night, we saw that housekeeping had been in the room and brought more towels, but they did not clean the tub as I had asked; the black gunk was still all in the tub. I used a washcloth to scrub it.