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Reviews of Auberge Des Nuages

3 out of 5
Auberge Des Nuages
381, St-Raphael, secteur Cap-à-l'Aigle, La Malbaie, QC

Reviews

8.2

Very Good

Rating 10 - Excellent. 147 out of 397 reviews" "
Rating 8 - Good. 151 out of 397 reviews" "
Rating 6 - Okay. 69 out of 397 reviews" "
Rating 4 - Poor. 21 out of 397 reviews" "
Rating 2 - Terrible. 9 out of 397 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Grosse surprise!
Nous avions réservé le 20 octobre avec des amis à cette auberge pour le 31 décembre. Lorsque nous sommes arrivés sur place, nous avons eu la surprise de voir que l'auberge était fermée et que nous n'avions reçu aucune anulation ou avis des propriétaires à cet effet. Nos appels communiquaient avec une boîte vocale.
Stayed 1 night in Dec 2023

6/10 Okay

Alex

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Outside of town. The clerk was not speaking english
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from wei on Oct 27, 2023
Merci beaucoup d'avoir séjourné ici. Votre merveilleuse expérience de séjour est notre objectif.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from wei on Oct 27, 2023
Merci beaucoup d'avoir séjourné ici. Votre merveilleuse expérience de séjour est notre objectif.

8/10 Good

Nils

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a friendly welcome. Cosy bed in a cute room at the top af a house/hotel. Basic breakfast . Enjoyed our stay.
Stayed 1 night in Oct 2023
Response from wei on Oct 27, 2023
Merci beaucoup d'avoir séjourné ici. Votre merveilleuse expérience de séjour est notre objectif.

2/10 Terrible

isabel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Inept communication of both official languages. Wifi did not work in annex that we stayed. Breakfast was awful, no coffee, no hot water for tea and no visible service, even though I kept calling and looking for someone. Although the room was clean, it was the worst accommodation I have ever stayed at. Where on earth did the 3 stars come from?
Stayed 1 night in Oct 2023
Response from wei on Oct 22, 2023
Merci beaucoup pour votre séjour. Le réseau sans fil a une note de 10 points de la part de tous les clients. Il se peut qu'il y ait un problème avec votre téléphone portable. Le café et l'eau chaude pour le thé sont les configurations les plus basiques. Vous ne l'avez pas vu ?

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great people. The room was very small just enough room to walk around the bed
Stayed 2 nights in Oct 2023
Response from wei on Oct 22, 2023
Merci beaucoup pour votre enregistrement

8/10 Good

Ghislain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from La Réception on Oct 9, 2023
Remerciement

2/10 Terrible

Anna-Belle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Tellement de chose qui cloche! Premièrement, nous avons été mal accueilli. Nous avons un chien et nous avons senti que malgré qu'ils soient accepté à l'auberge, ils ne sont pas les bien venu. Nous sommes arrivé lorsqu'il faisait déjà noir. La dame à l'accueil nous dit que notre chambre c'est la maison à côté. Nous voyons le pavillon à chambre au fond. Nous y allons et ne trouvons pas notre chambre. Aucune lumière extérieur est allumé et nous y voyons rien. Il y a une vieille maison dans un très mauvais état à côté de l'auberge, mais nous n'osons pas y allé, car nous pensons que c'est la maison des proprios. Nous retournons à la réception pour savoir où se trouve notre chambre. La dame super étonné de nous revoir et nous dit c'est la maison à côté et nous fait une tête comme si le tout est super évident. Nous allons à la maison.Tout est noir à l'extérieur comme à l'intérieur. Impossible de voir quoique ce soit. Nous avons du nous éclairer avec notre cellulaire afin de voir!!! À 19h tapant les lumières du corridors de la maison ainsi que les lumières extérieurs se sont allumés. Aucune indication que cette maison est une pavillon à chambre ainsi que les numéros de chambre qui s'y trouve. Impossible de savoir que la maison n'est pas une maison d'hôte de l'extérieur. Nous avons payé pour une chambre supérieur. La chambre supérieur se trouvait dans la maison sans éclairage adéquat qui tome en ruine. Le coulis de la céramique de la douche était plein de moisissures. Dégueux!
Stayed 1 night in Oct 2023
Response from La Réception on Oct 7, 2023
Nous sommes vraiment désolés de vous faire vivre une mauvaise expérience de séjour. Vous séjournez dans une très. très belle maison en pierre. Notre personnel de ménage est très professionnel. Nous pouvons accepter les chiens, mais cela ne veut pas dire qu'ils les aiment. Merci beaucoup pour votre avis. Nous voyons nos lacunes, faisons notre mieux et permettons à chacun de vivre une meilleure expérience de séjour. Merci.

10/10 Excellent

Samantha

Stayed 1 night in Oct 2023
Response from wei on Oct 27, 2023
Merci beaucoup d'avoir séjourné ici. Votre merveilleuse expérience de séjour est notre objectif.

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is an old building but well maintained and surrounded by a lovely lawn. The continental breakfast was served buffet style in a bright clean dining room.
Stayed 1 night in Oct 2023
Response from La Réception on Oct 3, 2023
Thank you for everything

8/10 Good

Denis

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from La Réception on Oct 2, 2023
Merci pour votre note

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from La Réception on Oct 2, 2023
Merci sincèrement

6/10 Okay

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malbaie xx
Nouveaux propriétaires, semble vouloir redonner vie à l'auberge. Chambre correcte pour un séjour d'une ou deux nuits, mais petite pour une semaine. Très propre.
Stayed 2 nights in Sep 2023
Response from La Réception on Oct 2, 2023
Nous vous remercions pour ce beau commentaire.

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La Réception on Sep 24, 2023
Nous vous remercions pour cette note.

10/10 Excellent

Normand

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic. Help us find activities in the area
Stayed 1 night in Sep 2023
Response from La Réception on Sep 23, 2023
We thank you for this beautiful comment and this magnificent note. Looking forward to welcoming you in the future

8/10 Good

Claude

Stayed 1 night in Sep 2023
Response from La Réception on Sep 14, 2023
Nous vous remercions pour cette belle note

8/10 Good

Renée

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from La Réception on Sep 14, 2023
Merci

8/10 Good

Anick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel is very nice, comfortable and located not far from La Malbaie downtown; breakfast could be improved.
Stayed 1 night in Sep 2023
Response from La Réception on Sep 14, 2023
The new management of the hostel is working to improve the services received. We thank you for the comment.

6/10 Okay

Pierre

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs a major refreshment. It hasn't been done since the 90's (at least). The bed is however very comfortable.
Stayed 1 night in Sep 2023
Response from La Réception on Sep 14, 2023
The new management of the hostel is working to improve the services received. We thank you for the comment.

8/10 Good

Pierre Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La Réception on Sep 14, 2023
Nous vous remercions

8/10 Good

David

Stayed 2 nights in Aug 2023
Response from La Réception on Sep 14, 2023
Sincère remerciement

6/10 Okay

Pascale

Liked: Cleanliness, staff & service
Very small room and bathroom
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from La Réception on Sep 14, 2023
Merci beaucoup

8/10 Good

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from La Réception on Sep 14, 2023
Merci

10/10 Excellent

Michel

Stayed 1 night in Jul 2023
Response from La Réception on Sep 14, 2023
Remerciement

10/10 Excellent

Lan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great except the bathroom is too small and the sink is outside the bathroom.

10/10 Excellent

Sandra

Stayed 1 night in Jun 2023

8/10 Good

Menad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiking in Quebec
Went hiking in area.
Stayed 1 night in Sep 2022

6/10 Okay

Peter

Traveled with partner
cold breakfast no chambermaid
Stayed 3 nights in Oct 2022

10/10 Excellent

Scott

Stayed 3 nights in Oct 2022

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, comfortable and well-equipped rooms, friendly staff.
Stayed 1 night in Oct 2022

10/10 Excellent

Marie Louise

Liked: Cleanliness, staff & service, property conditions & facilities
My room was in the Annex on the second floor facing the river. It was lovely! Comfortable bed, wood fireplace, lovely view of the full moon on the river. The breakfast could be a bit improved. The croissants were often stale but the raspberry jam is to die for!!! Will definitely go back!
Stayed 5 nights in Sep 2022

8/10 Good

anne marie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

4/10 Poor

Chun Ho Kelvin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was not as nice as I thought it would be. I think the property is due for an update
Stayed 1 night in Aug 2022

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 1 night in Aug 2022

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and staff was friendly! Beautiful scenery, loved the experience!
Stayed 2 nights in Aug 2022

10/10 Excellent

Maymuchka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Marcia

Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend staying here. It cost over $500 for two nights for one person in a very basic room that was half empty and totally characterless. It no longer has a restaurant. Upon arrival, reception was cold and unwelcoming. Breakfast was awful and the staff very unfriendly and curt. The only part of the place that was pleasant was the front verandah.
Stayed 2 nights in Aug 2022

10/10 Excellent

Janaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place tucked away in a quiet street.
Stayed 1 night in Jul 2022

10/10 Excellent

Gabriella, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view
Stayed 2 nights in Jul 2022

6/10 Okay

Jacques

Stayed 1 night in Jul 2022

4/10 Poor

Ernest

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was tiny with view to a rock wall 20 ft. away. Window could not be closed. Minuscule bathroom. Asked for a room with better view and was told that because we made reservation through Expedia we could not get a better room. Extremely limited breakfast. The facility does not deserve more than 2 stars!!
Stayed 2 nights in Jul 2022

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character
This inn was nicely located and very clean. We only stayed one night but we would definitely stay there again if we are in the area. Very convenient to Les Jardins les Quatre-Vents - a 2 minute drive.
Stayed 1 night in Jul 2022

8/10 Good

Veronique

Stayed 1 night in Jul 2022

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness, staff & service
Room too small
Stayed 1 night in Jun 2022
Response from Marie-France on Jun 27, 2022
Thank you for your comment. We do have larger room in the hostel. Don't hesitate to contact us directly if you want to know more or to make a reservation.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean room, would stay here again.
Stayed 1 night in May 2022
Response from Marie-France on Jun 23, 2022
Thank you so much for your nice comment. We are happy that you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
The premises itself was in o.k. condition and the ground nice. But the room was exceptionally small. The town was scenic and full of excellent restaurants. It made up for the disappointment of a very small room.
Stayed 1 night in Sep 2021

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
No exaggeration the smallest hotel room I have ever seen, and also the biggest rip off in terms of value. It was basically a closet. Also limited heat control- had everything turned down to coldest it could be but room was still too hot. Opened the windows to cool down and the screens were broken, held together with tape and let multiple flies in that were buzzing around as we tried to sleep. You are way better off finding the cheapest motel you can find- You’ll have a better room and save $100 per night. Breakfast was the only thing not terrible.
Stayed 1 night in Oct 2021