A really beautiful hotel
Posted Oct 1, 2016
This is a really beautiful hotel. The hotel lobby seemed dark when we first arrived and again in the morning - there just didn't seem to be much natural light. We arrived at the hotel at 5pm and waited in line for over 10 minutes to check in, then we were told by the desk clerk that our room hadn't been cleaned yet. Really?? At 5 pm? They gave us a coupon for two free "standard drinks" (i.e. house wine, beer, standard cocktail) and told us to check back in an hour. That was a little disappointing but we made the best of it and had a house red out on the patio which was very enjoyable thanks to the great view. When we did get our room, we found it to be very nice and clean with a great view of the water. The mattress was a little on the firm side (which we liked) and very comfortable. We really enjoyed going for a night swim in their outdoor pool (88 degrees) and hot tub (102 degrees). We had breakfast a la cart and we have no complaints about the food or staff - very pleasant.
Comment from Hotel Management
Oct 4, 2016 by Valérie Larochelle, Hotel Management
Thank you very much for taking the time to share your comments with us regarding your past stay at Fairmont le Manoir Richelieu! We are very sorry that your room wasn't ready upon your arrival. That being said, we are delighted to know that you have enjoyed your stay with us.
Administrative Assistant, Operations