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I had a good experience- great view, clean room, friendly staff. I had a miscommunication with staff where I was told parking would be free and included with the hotel price. However that was incorrect, you are charged. Customer service was great to deal with and quick at responding. They explained ...
The hotel was nice and the hotel staff were nice. The issue was a fire alarm that went off at 2:30 AM and we had to evacuate the building for 2 hours with no explanation. Also room service never came on the second day of our stay.
Hotel Omni is undergoing renovations. I wish I would have known about this prior to booking reservations. Slow elevators, fee for wireless internet in rooms, 90 degree weather and no swimming pool.
It was a very nice hotel to stay in with walking distance to almost everywhere in the downtown area and next door to the Spectrum Arena. Great breakfast and friendly staffing, will definitely stay again ..
Being in the center of CLT was both the pro and con of this hotel. Walked to everything but room very noisy if you wish to go to bed before 1:00am. Must request a quite room. Great views of the city with nice on site bar. Will stay again.
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