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Overall I enjoyed this hotel. The breakfast is quite good with high quality food compared with most free hotel breakfasts. The valet parking was convenient and responsive. The room mattress seemed a little warn and the bathroom needed updating.
I love the city & the location of my hotel. Everything was in walking distance to my hotel. I would recommend this hotel to any & everyone. The hotel was very accommodating staff was friendly and everything was just perfect.
The staff was wonderful - warm, friendly and quite helpful. The facility is up to the Ritz standard. It is centrally located in the downtown area - close to restaurants and businesses. We easily stay here again.
Staff was great. They were very helpful. Garage situation is confusing. Wish we didn't have to pay that. Staff did their best to explain it. Room was clean.
I did not get the room I clearly booked and paid for on Expedia, paid for a King and got a double room. Not what I paid for and not what the hotel would give me.
I've stayed at this hotel twice now and loved it. The staff is very friendly and helpful, the location is great, and the rooms are modern and comfortable. I would confidently recommend this place to anyone staying in Charlotte.
Manager was very accommodating in shuffling things around and getting us a room with two beds. I had requested two beds on Expedia but they did not convey that information to the hotel. Overall a good experience. Convenient to downtown.
I was looking for a hotel that is close to uptown and found this one. Great staff at check in and housekeeping. I will definitely choose again for my stay in the future.
This is my favorite hotel in the uptown area. I've stayed here a few times, and have never been disappointed. An extremely helpful staff and beautiful accommodations.
Heading north from FL & chose Charlotte as a stop over in hopes of finding a good regional restaurant. Booked this hotel ahead of time based on location & reviews. Check in could have been quicker if the front desk had extra help during a busy time. The one girl ( I can't remember her name but it ...
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