Ratings based on 1,058 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Posted Nov 11, 2017
Quick business trip, simply needed a clean room, piece and quiet. It was sufficient for those needs and in the right location. Overall rating is 3.5 or if 5. The room, specifically the bathroom and sink area, wasn't as clean as I would liked. Still saw soap scum on shower tiles.
Comment from Hotel Management
Nov 20, 2017 by Cory Fay General Manager, Hotel Management
Dear Traveler, Thank you for staying with us for your business trip recently. I'm happy to hear that you found what you needed for a quick trip to Charlotte. Thank you for your feedback regarding the cleanliness of your room. I will be sure to share your feedback with our housekeeping team in order to improve for the future. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nc Nc

Aloft

Posted Oct 18, 2017
Pros: Very comfortable bed
Cons: Include parking in the current rate
Location: Plenty of places to eat nearby NASCAR hall of fame within walking distance
Clean room like new modern feel comfortable beds felt safe
Comment from Hotel Management
Oct 31, 2017 by Cory Fay General Manager, Hotel Management
Hi Panthers Fan, Thanks for coming to see us recently. It's great to hear that you got a good night's sleep with us and you found our location to be convenient. We look forward to your next stay with us. Go Panthers!
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte

Posted Oct 12, 2017
Great experience all around. Would lover to co me stay again.
Comment from Hotel Management
Oct 17, 2017 by Cory Fay General Manager, Hotel Management
Hi Katrina, Thanks for sharing your experience with us. I'm glad to hear it was a great one! We would love to have you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
My stay was awesome I love Aloft hotels but they could put some charging stations in the room
Comment from Hotel Management
Oct 5, 2017 by Cory F General Manager, Hotel Management
Dear Traveler, Thanks for coming to see us recently. I'm glad to hear you enjoyed your stay! We are working on adding additional charging ports to our rooms, stay tuned! We look forward to another awesome stay soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Posted Oct 2, 2017
We had an issue with another reservation (not on Expedia) and the hotel staff was able to accommodate everything. The staff was more than helpful.
Comment from Hotel Management
Oct 5, 2017 by Cory F General Manager, Hotel Management
Hi Walker, Thanks for choosing to stay with us recently. I'm sorry to hear about the issue with the reservation, but I'm glad to hear that our team was there to assist. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Great as usual, never any issues. Our go to spot to stay uptown for a night out. Great location and the room is always perfect.
Comment from Hotel Management
Sep 27, 2017 by Cory F General Manager, Hotel Management
Dear Traveler, Thank you for making us your go to spot whenever you to come to Charlotte. I'm happy to hear that our team continues to deliver each time you are here. We can't wait for the next one!
3 out of 5
by A verified traveler

Like a college dorm .....

Posted Sep 17, 2017
Pros: Location
Cons: Cleanliness
Location: epicanter
Trendy location is convenient but hotel is like a dorm style set up. Not very upscale just modern looking. This was one of dirtiest looking hotels I've stayed at in a while , lots of trash/debris all down halls, and was a little louder vs. quiet retreat.
Comment from Hotel Management
Sep 19, 2017 by Cory F General Manager, Hotel Management
Dear Traveler, Thank you for choosing to stay with us recently. I am happy to hear that you enjoyed the convenient centralized location, but sorry to see that the Aloft style isn't quite for you. While we pride ourselves in being a modern and trendy hotel, upscale is not necessarily our niche. We appreciate the feedback regarding cleanliness as well and we will address this with our team. We hope you will come back and see us again, thanks again for the feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from savannah, georgia

Can't beat the location!

Posted Sep 15, 2017
Great location to everything downtown and very modern hotel! Would stay here again!
Comment from Hotel Management
Sep 19, 2017 by Cory F General Manager, Hotel Management
Hi Shauna, Thanks for staying with us recently. I'm glad that you found the location convenient and that you dig the Aloft vibe. We can't wait for your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

Center of everything

Posted Sep 11, 2017
Cons: n/a
I absolutely loved how centralized my stay was to the epicenter - restaurants, nightlife, etc. There were so many things to do in the area within walking distance. Best birthday weekend getaway yet!
Comment from Hotel Management
Sep 14, 2017 by Cory F General Manager, Hotel Management
Hello Deirdra, Happy Birthday! Thanks for letting us help you celebrate. I'm glad that you enjoyed being right in the EpiCentre and that we could be a part of your best birthday yet! We look forward to celebrating with you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

In the thick of Things

Posted Sep 1, 2017
I loved this hotel. First off, it is the only hotel I could find in Downtown Charlotte with two queen beds in the room. Plenty of space and large step in shower. The only minus, it in the Epicentre which is very active until 2 am. Being on the 11th floor, the sounds we're muted but could still be heard. They do provide ear plugs in the room and offer to provide sound machine plus extras if you request. I will stay here again.
Comment from Hotel Management
Sep 14, 2017 by Cory F General Manager, Hotel Management
Hi Pam, Thank you for coming to see us recently. We loved having you here! I'm happy to hear that our room types fit what you needed and you enjoyed the shower in the room. We look forward to seeing you the next time you come to town. Thanks again!