Ratings based on 1,877 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 13, 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 12, 2019
1 out of 5
by A verified traveler from Knightdale, NC

Posted Aug 8, 2019
I like everything about the the property. Everyone were pleasant and helpful. The room was great. No problems checking in or out. Thank you!!!
Comment from Hotel Management
Aug 9, 2019 by Kari, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Posted Aug 7, 2019
I did not like the handling of parking amenities. I had prepaid for my stay at the Hilton and was informed upon checking out on Monday, July 29th that I had no incidental expenses. We did use the parking facility for two nights & paid $25 to park our vehicle. Upon checking my AMEX Statement, their was a $40 charge which I was unable to identify. When I contacted Hilton Accounting, I was informed that there was a $40 charge for Self Parking for the two nights. I was not informed of this expense until my inquiry on Tuesday, August 5th. Think there needs to be signs posted or clients need to be informed in some way about ALL the parking costs/expenses involved whether its self or valet parking.
Comment from Hotel Management
Aug 9, 2019 by Kari, Hotel Management
We sincerely apologize for the confusion with payment for parking. Please email a copy of your receipt from the garage to socialmedia@hiltoncentercity.com along with your name and confirmation number and we will look into the double charge.
2 out of 5
by A verified traveler

Posted Aug 5, 2019
This was the most uncomfortable Hilton bed I have ever slept in. The beds and pillows were not your ordinary Hilton quality. There was no microwave for convenience. The clerk did however escort me to one in a closet behind the check in counter . Just overall not pleased with this stay.
Comment from Hotel Management
Aug 5, 2019 by Kari, Hotel Management
We sincerely apologize that the bed in your room did not meet your expectations.
5 out of 5
by A verified traveler

Posted Jul 29, 2019
The only thing I dislike is having to pay for self parking
Comment from Hotel Management
Jul 29, 2019 by Kari, Hotel Management
Thank you for the review!
5 out of 5
by A verified traveler from Grandy

Posted Jul 25, 2019
The location right downtown easy walk to alot of different bars and nice eaterys
Comment from Hotel Management
Jul 26, 2019 by Kari, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Jul 24, 2019
Comment from Hotel Management
Jul 26, 2019 by Kari, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Jul 22, 2019
Comment from Hotel Management
Jul 24, 2019 by Kari, Hotel Management
Thank you!
4 out of 5
by A verified traveler

Posted Jul 21, 2019
Location to Stadiums and activities. Lots of restaurants within walking distance.
Comment from Hotel Management
Jul 24, 2019 by Kari, Hotel Management
Thank you!