Ratings based on 1,918 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 10, 2019
Comment from Hotel Management
Sep 10, 2019 by DouglasH GM, Hotel Management
Thanks for staying with us at Omni Charlotte and glad you had a nice stay. Come back and see us again soon.
5 out of 5
by A verified traveler from Greenville sc

Posted Sep 9, 2019
Very beautiful super convenient beds were so Comfortable
Comment from Hotel Management
Sep 9, 2019 by DouglasH GM, Hotel Management
Thanks for staying with us Coco and glad you enjoyed our location and comfortable beds. We look forward to having you back to Omni Charlotte soon.
2 out of 5
by A verified traveler

Posted Sep 7, 2019
Property was very dirty and old.it needs a renovation.
Comment from Hotel Management
Sep 8, 2019 by DouglasH GM, Hotel Management
Thanks for your feedback and I’m sorry you did not enjoy our newly renovated guest rooms inspired by precious metals and Charlottes gold rush. Hope we have an opportunity to have you stay with us again soon.
5 out of 5
by A verified traveler from Rockingham

Posted Sep 5, 2019
The overall experoence was a must for anyone who comes to visit Charlotte.
Comment from Hotel Management
Sep 6, 2019 by DouglasH GM, Hotel Management
Thank you for staying with us and we look forward to having you back at Omni Charlotte.
5 out of 5
by A verified traveler

Posted Sep 4, 2019
Comment from Hotel Management
Sep 4, 2019 by DouglasH GM, Hotel Management
Thank you for staying with us and we look forward to having you back soon at Omni Charlotte.
4 out of 5
by A verified traveler

Posted Sep 3, 2019
Was unable to enjoy the pool as there were issues with the water (green during my entire stay). However I appreciate the manager giving me a discount at checkout to compensate for me and my group of 10 people not being able to enjoy the pool as we had planned. Met in Charlotte to celebrate a milestone birthday and was disappointed in not being able to enjoy the pool with friends as we had planned.
Comment from Hotel Management
Sep 3, 2019 by DouglasH GM, Hotel Management
Thank you for staying with us and celebrating your birthday. I'm glad you enjoyed your overall stay but disappointed you did not feel comfortable using the pool. While pool had a green hue it was safe to swim in. We appreciate your feedback and look forward to seeing you again soon.
4 out of 5
by A verified traveler from NY, NY

Posted Sep 3, 2019
Was a perfect location. Nice room, large. Bathroom was nice, too. As others have said, it’s loud in the area on weekends but we brought a white noise machine (and they actually had one there too) so it was fine (we were traveling with kids who go to bed early). It’s kind of odd that the pool is open to the public on the weekend and was very raucous and not family friendly. But we went later at night (after 6pm) when the party ended. Pool is clean, but appears green which is a bit off-putting. Maybe paint it blue? Just saying. 😂
Comment from Hotel Management
Sep 3, 2019 by DouglasH GM, Hotel Management
Glad you had a nice stay BB and enjoyed our location, guest rooms, and amenities. We appreciate your feedback and look forward to having you stay with us again next time you are in Charlotte.
5 out of 5
by A verified traveler

Posted Sep 3, 2019
Comment from Hotel Management
Sep 3, 2019 by DouglasH GM, Hotel Management
Thanks for staying with us and glad you had a nice stay.
5 out of 5
by A verified traveler from Richmond KY

Posted Sep 2, 2019
Room service staff was excellent. All other employees were very friendly and helpful.
Comment from Hotel Management
Sep 3, 2019 by DouglasH GM, Hotel Management
Glad you enjoyed our excellent service from our Room Service and other staff. We look forward to having you back soon Ms. Janine.
5 out of 5
by A verified traveler

Posted Sep 2, 2019
Comment from Hotel Management
Sep 2, 2019 by DouglasH GM, Hotel Management
Thanks for staying with us at Omni CHARLOTTE.