Lobby
Check availability

Reviews of Clarion Hotel Airport & Conference Center

2.5 out of 5
Clarion Hotel Airport & Conference Center
212 West Woodlawn Road, Building B, Charlotte, NC

Reviews

7.4

Good

Rating 10 - Excellent. 286 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 173 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 87 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The staff was hospitable, the building was quiet and the transportation was very convenient. I would highly recommend.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 23, 2024
Thank you very much for your review. It was a pleasure having you as our guest.

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Need updates
Stayed 1 night in Apr 2024
Response from Manager on Apr 21, 2024
Thank you for your review

6/10 Okay

Glendon

Traveled with family
Disliked: Property conditions & facilities
The neighbourhood seems to have street activities such as solicitations and drug exchanges. Not a good area for families bor children. Also, no included breakfasts.
Stayed 1 night in Apr 2024
Response from FDM on Apr 20, 2024
Thank you for your review, we are working on all issues at hand.

6/10 Okay

Ilene, Irvine

Liked: Staff & service
Disliked: Amenities
Last minute booking due to flight delays. Felt very sketchy checking in at night. Several security standing around in lobby. They had to chase a woman away wanting to use the bathroom. I’m sure she wandered over from the Gentlemen’s Club that shares the same parking lot. When I got off the elevator on my floor it smelled like “weed”. Room was neat and tidy. Bathroom extremely small. Luckily I was only there long enough just to get 4 hours sleep before heading back to airport.
Stayed 1 night in Apr 2024
Response from AGM on Apr 16, 2024
Thank you for your response

6/10 Okay

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
property is falling apart, theres 2 hotels in 1 it was pretty weird. vending machines are far and have to cross the hotel to get to them. we loved housekeeping and receptionist
Stayed 1 night in Apr 2024
Response from AGM on Apr 16, 2024
Thank you for your response

6/10 Okay

Kim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
This property is just average. Nothing special about it. Clean enough and convenient enough…confusing because it is part of several hotels in one. I would only stay here again if the price was right
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Thank you for your review

2/10 Terrible

Ella

Traveled with partner
Disliked: Property conditions & facilities
Staff was very rude could not accommodate my need but still charged me for a room that I wasn’t even able to check into
Stayed 1 night in Apr 2024
Response from AGM on Apr 15, 2024
We do apologize for the inconvenience.

10/10 Excellent

jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay at. Very comfortable and clean. The location was close to many shops and restaurants. The staff was very nice and helpful. I definitely would come here again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
We value your review, see you in the future

4/10 Poor

Bill

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wifi stinks and does not work properly!!
Stayed 2 nights in Apr 2024
Response from FDM on Apr 8, 2024
Hello, we do apologize for any inconvenience this may have caused.

4/10 Poor

hector

Disliked: Cleanliness, property conditions & facilities
I had to wait for the shuttle for 1 hr . The area was not safe .
Stayed 1 night in Apr 2024
Response from AGM on Apr 4, 2024
We do apologize for the inconvenience.

10/10 Excellent

Markevian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say at all
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thanks for your review

10/10 Excellent

Taquota

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean and smelled clean
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thanks for your review

10/10 Excellent

David, Palm Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two hotel front desk attendants and two shuttle drivers were so professional and very kind. I had no issues at my stay and I will stay there again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
We value your stay with us we're glad you enjoyed your stay

6/10 Okay

Airica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
We value your review

6/10 Okay

RICHARD, VIRGINIA BEACH

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The exercise equipment didn’t work (elliptical machines kept turning off). No sanitizer in the gym.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
We value your review

8/10 Good

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was very pleasant and helpful. My stay there was good, but I have had better as the room had a humid, wet carpet odor possibly coming from the old carpet. However, for a reasonable price, and based on some of the other hotels in the area, it was not too bad.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
We thank you for your review

4/10 Poor

Kristel

Traveled with family
Disliked: Amenities, property conditions & facilities
4th floor room had broken lamp, holes in wall, tub leaked shower broken
Stayed 1 night in Mar 2024
Response from FDM on Mar 25, 2024
Hello Kristel,We would like to apologize any inconvenience this may have caused you during your stay and are working on all issues at hand.

8/10 Good

Christopher

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
thanks for your review

6/10 Okay

Darlene

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from FDM on Mar 25, 2024
Thank you for your review.

10/10 Excellent

Katera

Business traveler, Traveled with family
I enjoyed my stay, will definitely come back again!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
We are glad you enjoyed your stay with us

8/10 Good

Sue

Disliked: Cleanliness, amenities, property conditions & facilities
Shuttle van dirty
Stayed 1 night in Mar 2024
Response from FDM on Mar 18, 2024
Thanks for your response.

4/10 Poor

Heidi

Traveled with family
Disliked: Staff & service
The driver to the hotel sped 15 miles over the posted speed limit, passing vehicles while in the right lane. The woman who worked the front desk didn’t have room keys for 3-4 sets of patrons. We had to wait 20 minutes for her to locate them. She was overwhelmed and seemed to blame the situation on someone else. The hall carpets were old and dirty looking. The rooms were adequate. I would not recommend this hotel to anyone.
Stayed 1 night in Mar 2024
Response from FDM on Mar 17, 2024
Hello, we do apologize for any inconveniences you may have experienced. We are working on all issues at hand.

4/10 Poor

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and was asked which of the two hotels i made a reservation for...because apparently they dont have a system to look up that info. The sheets were stained, the shower moldy...right across the street from gents club. When i left early in the morning i asked for a printed receipt and the lady acted like i just asked her for her firstborn child...then she asked if i made my reservations from a third party said "yeah have to go get your receipt from them"....alright. Thanks for nothing. Apparently you cant even provide a receipt to people staying in your own hotel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
We do value your review and concerns, we are working on all issues at hand

2/10 Terrible

Shelita

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is outdated, the bathroom had visible holes in the wall, and I just didn't have that overall sense of sanitation in there either. I will not return to this property, also, the photos are misleading. You all are posting photos and not giving consumers the realistic view of what they're looking at.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
We do apologize for the inconvenience that the hotel didn't meet your expectations, we are working on all issues at hand.

10/10 Excellent

Joel

Stayed 1 night in Jan 2024
Response from General Manager on Mar 12, 2024
We value your review about your stay

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from FDM on Apr 1, 2024
Thank you for your feedback.

6/10 Okay

Joseph

Business traveler
Disliked: Property conditions & facilities
No elevator, its broken. Limited staff
Stayed 1 night in Mar 2024
Response from FDM on Mar 10, 2024
Thanks for your feedback.

6/10 Okay

Kerri

Stayed 1 night in Mar 2024
Response from FDM on Mar 10, 2024
Thanks for your feedback.

10/10 Excellent

Miriam

Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
We value your review

4/10 Poor

Lorenzo

Business traveler
Stayed 1 night in Mar 2024
Response from AGM on Mar 4, 2024
Thanks for your feedback

10/10 Excellent

Christopher, Lakewood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located across from a strip mall that features several businesses that are open late. The Zodiac Bar & Grill was an excellent place for a man of my tastes to get a few drinks and a good meal, but it is not exactly a family friendly venue. Also, there was no lounge chair in the room - and the desk chair was in dodgy condition.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 24, 2024
We thank you for your feedback

10/10 Excellent

Anthony T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast
Stayed 1 night in Feb 2024
Response from FDM on Feb 23, 2024
Hello, Thanks for your review!

10/10 Excellent

T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna say her name is Verna she works a lot at the Desk she always make my stay an enjoyable one the other staff is ok at times but I come because of her when I’m in Charlotte she is the best .
Stayed 1 night in Jan 2024
Response from FDM on Feb 6, 2024
Thank you!

4/10 Poor

Henry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are small, there were roaches, the staff was not helpful
Stayed 1 night in Feb 2024
Response from FDM on Feb 6, 2024
Hello, we do apologize for any inconvenience this may have caused. We are working on all issues at hand.

2/10 Terrible

Labakaree

Traveled with partner
Disliked: Cleanliness, amenities
I couldn't sleep all night and when I finally woke it was because they have bed bugs.I took pictures of them on the bed and showed to clerk
Stayed 1 night in Feb 2024
Response from FDM on Feb 4, 2024
Hello, we do apologize for any inconvenience and are working on all issues at hand.

10/10 Excellent

Stacey-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport making layover convenient
Stayed 1 night in Jan 2024
Response from FDM on Jan 28, 2024
Thanks for you review!

8/10 Good

Rachelle

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from FDM on Jan 27, 2024
Thank you!

6/10 Okay

Marika

Traveled with family
Liked: Cleanliness, amenities
Even though i requested the shuttle, thry never showed up
Stayed 1 night in Jan 2024
Response from FDM on Jan 21, 2024
I do apologize for any inconvenience this may have caused.

10/10 Excellent

stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this hotel in four months. It is convenient to downtown and there are shops in the area. But what really sold me this time was the person who checked me in. I am not sure of her name (Verna I think) but she was wonderful. Everyday that we saw her when coming and going, she was so pleasant and just full of life.
Stayed 3 nights in Jan 2024
Response from FDM on Jan 16, 2024
We are glad that you enjoyed your stay with us, Verna is our GM here. We hope in the future that you return.

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FDM on Jan 16, 2024
We are glad that you enjoyed your stay with us

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel was very helpful and very nice.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
We are glad that you enjoyed your stay with us

6/10 Okay

Paul

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
The Wi-Fi is not reliable here. This is the second or third time I’ve stated this property sometimes it works other times it doesn’t and it’s very slow so it’s very frustrating.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 15, 2024
We do apologize for the inconvenience of the Wi-Fi, however we are working on all issues at the moment.

8/10 Good

Setiati

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Very little amenities, only toilet paper and handsoaps
Stayed 1 night in Jan 2024
Response from FDM on Jan 13, 2024
Thank you for your review! We are working on all issues at hand.

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
You get what you pay for but I will stay again
Location great hotel could be cleaner they don't have continental breakfast we did find one roach but for the location and the price you get what you pay for I wouldn't lie I'd actually stay again and the bed was super comfortable bathrooms a little small but room had plenty of space. Front desk people are okay too
Stayed 3 nights in Dec 2023
Response from FDM on Jan 13, 2024
Thank you for your review! We are working on all issues at hand.

8/10 Good

Timothy

Stayed 4 nights in Jan 2024
Response from FDM on Jan 13, 2024
Thank you for you review!

8/10 Good

Samantha

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and comfortable and the heat work a little too well. It is time to change the curtains and clean the carpet. The hotel is in the hood so if your not used to certain things you probably shouldn't stay here. For me it was good for the price.
Stayed 2 nights in Dec 2023
Response from FDM on Jan 13, 2024
Thank you for your review. We are working on all issues at hand!

2/10 Terrible

Assam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I will NEVER reserve or stay at a Clarion hotel again ever!. Too much "seedyness" going on, a gentlemans club within 500 feet whuch breads prostitution.
Stayed 2 nights in Dec 2023
Response from FDM on Jan 6, 2024
Hello,We do apologize for inconvenience.

10/10 Excellent

Clement

Stayed 1 night in Dec 2023
Response from FDM on Jan 6, 2024
Thank you!

10/10 Excellent

Kumain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FDM on Feb 4, 2024
Thanks for staying with us, we hope to see you again soon!

2/10 Terrible

Tatyana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, never had money refunded.
Stayed 1 night in Dec 2023
Response from FDM on Dec 31, 2023
Hello, please contact the hotel directly and we will further assist you