Ratings based on 378 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Phoenixville, United States of America

Nice room and very clean

Posted Nov 26, 2016
Pros: Good location and nice room
Cons: Check in procedure
Location: James K. Polk Homestead was very interesting
Everything was great except the check in. The music was so loud in the lobby I couldn't hear the desk clerk. Everything else was fine.
Comment from Hotel Management
Dec 2, 2016 by AloftCharlotteGM, Hotel Management
Hi there, Mark! Thank you so much for sharing your recent experience with us. We are so happy to learn that you found our location to be ideal, and enjoyed your room. Thank you for letting us know of the re:mix noise levels, and we are sorry this did not create a positive check in experience. This has been passed along to our Guest Services manager to monitor. We hope to welcome you back again soon!
5 out of 5
by A verified traveler from US

Girls Gone Wild!

Posted Oct 31, 2016
Location: We went to Scarowinds, which was little bit of a let down, but we had brunch at The Terrace Cafe, excellent chicken and waffles.
Actually we didn't go wild but our service was excellent. The staff that checked us in was friendly, the bartender was very accommodating. The room was comfortable and quiet, the pool was relaxing and the outdoor courtyard was amazing.
Comment from Hotel Management
Nov 2, 2016 by AloftCharlotteGM, Hotel Management
Hi Brandy, We are so happy we had the opportunity to host you for your 'Girls Gone Wild' weekend, and that your time with us was enjoyable! It is nice to know that you were able to relax and utilize some of our amenities. We hope to welcome you back again soon!
5 out of 5
by A verified traveler

Cozy and pleasant

Posted Oct 14, 2016
Great area to be in....everything within walking distance
Comment from Hotel Management
Nov 1, 2016 by AloftCharlotteGM, Hotel Management
Hi there, traveler! We are happy to hear you enjoyed the location of our hotel! We hope to welcome you back soon!
5 out of 5
by A verified traveler from North Charleston, United States of America

Safe haven during hurricane Matthew

Posted Oct 12, 2016
Pros: User friendly, good amenities, helpful staff.
Cons: A real restaurant would be nice
Location: The hotel was located in a corporate park. I was not there on business. The weather was horrible so I did not do any tourist activities.
Arrived with 2 cats, check in and getting installed was easy, everyone was very helpful. The room was comfortable and had lots of appreciated amenities. I will stay at another Aloft hotel again,
Comment from Hotel Management
Nov 1, 2016 by AloftCharlotteGM, Hotel Management
Hi there, Irene! We are so happy we could be your safe haven for you and your 4-legged travelers! Sorry you were not able to enjoy the surrounding area due to weather, but happy to learn you were able to take advantage of some of our amenities instead! We hope to welcome you back!
2 out of 5
by A verified traveler from Raleigh, NC

Overpriced, no amenities, cheap construction, loud

Posted Oct 3, 2016
Pros: The staff was friendly and responsive.
Cons: You would be better off staying at a Best Western or Sleep Inn. This place is very overpriced for what you get.
You are paying for a facade. The construction is cheap. The ceilings are latex painted press boards. The beds are literally lumpy and hard. The linens are rough and low quality. There is no noise dampening between the walls so you hear what's going on in the next room and in the hallway. The ac unit did not cool the room appropriately. The room is not made for a family of four. There is no space. There is no where to sit as the sitting bench is right underneath the tv and if you sit on the bench you hit your head on the tv. The food in the lobby is overpriced and low quality. Also there is no cell phone recep. We had to step outside the hotel to make and return calls. There are no amenities for such a hefty price. Walking into the lobby was like walking into a club atmosphere with loud bumping music and people drinking all around with flashing neon lights. It was very disjointing after a long day of travel. If you have any sort of hearing problem it is very difficult to understand what the lobby staff is trying to say to you when you are checking in due to all this excessive background noise. Upon checking in we were charged a refundable incidental fee of 50 dollars which prior to we were not informed of in any way. Nor was this fee necessary as there were signs in the room saying if you smoked in the room you would be charged 500 dollars for cleaning. If they are able to do this they do not need to get a 50 dollar fee when you check in.
Comment from Hotel Management
Nov 1, 2016 by AloftCharlotteGM, Hotel Management
Hello Traveler, Thank you so much for taking the time to share your recent experience. We sincerely apologize for the missed opportunity. We strive for service excellence every day. We are truly sorry to learn that our unique concept room design did not meet your expectations, and we have shared your detailed feedback with our design team. We value our customer service levels and we are pleased to hear that our team helped make a positive impression! We do hope you will give the Aloft brand another opportunity in the future.
4 out of 5
by A verified traveler

Great

Posted Sep 20, 2016
Great hotel!! Would come back again. Front desk agents are the best!
Comment from Hotel Management
Oct 25, 2016 by AloftCharlotteGM, Hotel Management
Thank you! Happy to hear our team helped make your stay positive! We look forward to welcoming you back!
5 out of 5
by A verified traveler

Posted Sep 12, 2016
Very nice staff and very helpful. I would stay in it again
Comment from Hotel Management
Sep 19, 2016 by AloftCharlotteGM, Hotel Management
We are so happy to learn our team helped make your stay memorable! Thank you for your feedback, and we look forward to the opportunity to welcome you back again.
5 out of 5
by A verified traveler from Huntington

Chic, Clean & Comfortable!

Posted Sep 7, 2016 on Hotels
I really loved this hotel. The staff was friendly. Rooms are clean and comfortable. The hotel design is cool and trendy. I give it 4 stars and I WILL be staying again. :)
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Hello there traveler! We are so happy to learn that you enjoyed your recent stay with us so much! Thank you for taking the time to share your feedback, and we will be sure to pass along to our team. We look forward to your next stay with us.
5 out of 5
by A verified traveler from Matthews, NC

Planning to Go Back for Another Getaway!

Posted Sep 5, 2016 on Hotels
The staff was very friendly, welcoming, and helpful. The lobby is very chic and inviting, and the room, although small, was just right for our needs. Everything was exceptionally clean, and we really liked all the literature the staff left for us, especially the list of local restaurants.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Hi there, traveler! Thank you so much for taking the time to share you recent experience. We are so pleased that you found the information provided helpful. We are also happy to learn that you enjoyed our unique design concept. We hope to welcome you back again soon!
5 out of 5
by A verified traveler

Nice Getaway

Posted Sep 4, 2016 on Hotels
It was a very nice hotel. The decor and services were great. I will be staying there again.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Hi there, traveler! Thank you for your kind words. We look forward to welcoming you back again soon!