Ratings based on 187 Verified Reviews

3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Apr 8, 2017
Great great great great great. Accept for this review app! It won't value my time by accepting what I wish to say or not say in my review. Computer people are going to lose customers for you with this oversight !
Comment from Hotel Management
Apr 10, 2017 by lucy, Hotel Management
Dear Guest, thank you for staying with us at the Best Western Gastonia and we apologize that you was not able to input your comments. If you have any concerns please call hotel. Management
3 out of 5
by A verified traveler

Good stay

Posted Jan 2, 2017 on Hotels
Good stay and good room service. Only suggestions on break fast area 1. Other best western have 3 hrs of time starting at 6.30 am.. 2. Refill of items was not quick and very limited.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Guest, thank you for staying with us at the Best Western in Gastonia North Carolina. We appreciate your feedback and will assure you we will keep breakfast items filled more quickly. Have a wonderful New Year and we look forward to your return. Management Staff
2 out of 5
by A verified traveler from NJ

uncomfortable

Posted Nov 28, 2016
Had roaches and spiders in my room and it was a moldy smell......great staff but needs alot of upgrading
Comment from Hotel Management
Dec 29, 2016 by Eva, Hotel Management
James, thank you for staying with us here at the Best Western in Gastonia. We are sorry that we did not meet your expectations and hope you will return in the near future. We have addressed the problem you encountered. Happy New Year.
4 out of 5
by A verified traveler

All that a Best Western should be

Posted Nov 24, 2016 on Hotels
Excellent Firm bed. Well laid out bathroom. First Floor, near breakfast room and ice maker
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Best Western in Gastonia, we appreciate you and wish you a Happy New Year. Eva
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great staff!

Posted Nov 8, 2016
Pros: Staff is excellent! Kudos to Julie!!! Great breakfast bar, very well stocked.
Cons: Smokers on the stairwells outside. Had to literally step over someone sitting in the middle of the stairs smoking. More than once. Unpleasant!
Comment from Hotel Management
Feb 9, 2017 by Eva, Hotel Management
David, thank you so much for staying with us at the Best Western in Gastonia NC.. We appreciate you and Happy New Year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2016 on Orbitz
Pros: Friendly staff and great location. The area is safe.
Cons: The beds aren't that comfy. The furniture is run down.
Comment from Hotel Management
Dec 30, 2016 by Eve, Hotel Management
Thank you for staying with us at the Best Western in Gastonia. We look forward to your return and appreciate you. Happy New Year.
2 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Left and did not stay. People out in the hallway. Everything smelled moldy
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback we appreciate you. Happy New Year.
5 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Great place at great price!
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for staying with us here at the Best Western in Gastonia. We look forward to your return and hope that you have a wonderful New Year. Eva
4 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for staying with us here at the Best Western in Gastonia. We wish you a wonderful New Year and look forward to you returning in the near future. Eva
3 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Best Western in Gastonia. We appreciate you and wish you a wonderful New Year. We hope to see you again soon. Eva