Ratings based on 175 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Dec 21, 2015 on Hotels
Receptive staff. Great bargain for what I got at this hotel compared to many I stayed in these last two weeks
Comment from Hotel Management
Feb 27, 2016 by Therese, Hotel Management
Anonymous Thank you for the 5 Star Review for the Candlewood Suites Huntersville. We pride ourselves on excellent customer service. Therese Henderson General Manager
5 out of 5
by Ellen

Posted Dec 15, 2015 on Hotels
Comment from Hotel Management
Feb 20, 2016 by Therese, Hotel Management
Ellen Thank you for the 5 star review for the Candlewood Suites Huntersville. We appreciate it Therese Henderson General Manager
1 out of 5
by wanda

Bed bugs

Posted Nov 23, 2015 on Hotels
Checked out because of bed bugs!!
Comment from Hotel Management
Feb 6, 2016 by Therese, Hotel Management
Thank you for taking the time to post a review - we did follow through as required by IHG and had Steritech come to the property to do a full investigation and no sign of bed bugs were found in the room that you occupied. We apologize for the inconvenience that this experience caused you and appreciate you bringing the issue to our attention immediately Therese Henderson General Manager
5 out of 5
by Kristin from Fayetteville

Nice!

Posted Nov 19, 2015 on Hotels
We stayed for the Renfair and the price was great. The gentleman that worked the front desk was super friendly and helpful. The "honor system" snack room was well stocked and welcomed after a long ride & late hotel arrival. Lots of restaurants within walking distance.
Comment from Hotel Management
Feb 6, 2016 by Therese, Hotel Management
Dear Kristin, Thank you so much for your review of the Candlewood Suites Huntersville. We are very lucky to be one of the closest hotels to the Carolina Renaissance Festival. I am pleased to hear that you enjoyed your room and the friendly staff. We hope to see you again next year!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Indiana

Nice hotel very friendly staff

Posted Nov 16, 2015
Pros: Full size fridge, stove, microwave, comfortable bed. Spacious and clean.
Cons: The elevator sounds like it could use some servicing.
Was in town for a week on business. Loved the full size fridge, stove, and dishes. Was able to buy some groceries to save me money from going out to eat. The staff was very friendly. Mainly one of the male staff members do t remember his first name but last name was Johnson. He was awesome. Will use Candlewood again if ever in that area again.
Comment from Hotel Management
Dec 11, 2015 by Therese H, Hotel Management
Ben Thank you for posting a review, your comments are truly appreciated. We are glad to hear that you loved our amenities in the room and that it made your "extended" stay more enjoyable. We look forward to welcoming you home next time you are in the area. Therese Henderson General Manager
5 out of 5
by Rose from Pennsylvania

Posted Nov 11, 2015 on Hotels
Great place to stay. Nice clean rooms and spacious with all the amenities needed for a week's vacation. Hotel staff were very friendly.
Comment from Hotel Management
Feb 13, 2016 by Therese, Hotel Management
Rose Thank you for the 5 star review. We are pleased to hear that you enjoyed your experience at the Candlewood Suites Huntersville. We appreciate your comments and will pass on to the team members. Therese Henderson General Manager
2 out of 5
by A verified traveler

Disappointing Experience

Posted Oct 22, 2015 on Hotels
The staff was friendly. The room was small for suite. There was a funny stinky smell in our room also. We didn't enjoy our stay because of that
Comment from Hotel Management
Feb 13, 2016 by Therese, Hotel Management
Verified traveller Thank you for taking the time to post a comment. We appreciate your comments and apologize that the room was smaller than you expected and also that there was a strange smell. We have used your comments as a training tool to ensure that all situations are addressed. Therese Henderson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service.

Posted Sep 18, 2015
Had a pleasant stay while on business. Quiet room. Desk clerk provided excellent dining recommendations.
Comment from Hotel Management
Dec 11, 2015 by Therese H, Hotel Management
Executive Mgr Thank you for the 5 star review. We are pleased to hear that your stay at the Candlewood Suites Huntersville was a pleasant one. We are always happy to hear when our staff give exceptional customer service. Your comments have been shared with all the team members and encourages them to continue proving great customer service to all guests. Therese Henderson General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Newport News, VA

Adequate

Posted Sep 9, 2015
Pros: Staff
Cons: Housekeeping
Location: Convenient location ... close to shopping, Bob Evans, and the interstate.
Basic accommodations...cordial staff...lacked daily housekeeping....
Comment from Hotel Management
Dec 14, 2015 by Therese H, Hotel Management
C Thank you for posting a review. I apologize that you did not get daily housekeeping service. Candlewood Suites is geared towards extended stay guests and with that comes the uniqueness of cleaning rooms only once a week. We respect your privacy and want guests to feel at home. We apologize that you were not made aware of this at check in and understand your frustration of coming back to the hotel in the evening and it not being done. We have shared your comments with the team members and work to ensure that all guests understand the Candlewood concept. Therese Henderson General Manager
5 out of 5
by James

Posted Aug 31, 2015 on Hotels
Comment from Hotel Management
Feb 13, 2016 by Therese, Hotel Management
James Thank you for the 5 star review of the Candlewood Suites Huntersville NC. We appreciate it