Upon check-in I was asked to scan the QR code and give them a review. I assumed she meant after my stay. She didn’t. The woman, Monica, literally held my key waiting on me to finish the review. SHE WOULDN’T GIVE ME MY KEY!!! I was trying to be nice about it but I was worn out and ready to get to my room. It took me 3 times of telling her “I can’t get it to work (my phone really was being slow) I’ll try again later” before she finally gave me my key.
Well, you wanted a review so here it is…
I’ve stayed in 100s of hotels across the US. This is easily in the top 5 worst experiences. Asking for a review and holding my key at check in, employees in the office just behind the counter hollering and calling names, room was not clean, hair all over the shower, a phone charger presumably from the last guest still plugged in the wall, small roach crawling on the bathroom floor, another roach crawled across my chest while in the bed, the shower had very little water pressure and took over 5 minutes just to get barely warm enough to use. The ONLY good thing about this hotel is that it was convenient to I-77.