Lobby

Reviews of Comfort Inn Charlotte Airport Uptown

2.5 out of 5
Comfort Inn Charlotte Airport Uptown
5822 Westpark Dr, Charlotte, NC

Reviews

5.6
Rating 10 - Excellent. 45 out of 234 reviews" "
Rating 8 - Good. 40 out of 234 reviews" "
Rating 6 - Okay. 36 out of 234 reviews" "
Rating 4 - Poor. 30 out of 234 reviews" "
Rating 2 - Terrible. 83 out of 234 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs in my room.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Chris, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Poor

Melody

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I'm giving it 2 stars is because the front desk associate was friendly. We had 3 rooms total as a family. When we first went into the rooms, the smoke detector kept beeping. I called the front desk and requested maintenance. We left and were away for 4-5 hours, and still had the same problem once we returned. I went down to the desk, and someone finally changed the battery. The shower in one of the rooms did not work at all. I called the front desk about it. They didn't send anyone to fix it or offer to change rooms. The shower in our 2nd and 3rd rooms barely worked. The water would "trinkle" for a minute and then completely turn off. The water in the sink did not get hot at all. And it wasn't just our experience. I talked to 3 different individuals at different times in the elevator and they had the same problems. The entire hallway smelled, the floor by the elevator was sticky and needed to be cleaned. We had 4 people in the room and were given 2 sets of towels. When I asked for 2 more sets at the front desk, the only had pool towels.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Melody, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk associate and regret to hear about the issues you encountered during your stay. Your comments have been documented and will be shared with our management team for further review. We strive to provide a comfortable experience for all our guests and will address these concerns accordingly.

8/10 Good

Emily

Liked: Staff & service, amenities, property conditions & facilities
Always a great place to stay if I need somewhere to go after a late flight.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Emily! Thank you for your positive feedback and for choosing to stay with us after your late flight. We're delighted to hear that you consistently have a great experience when staying with us. Providing a comfortable and convenient stay for our guests, especially after a late flight, is important to us, and we're thrilled to know that we have been able to meet your expectations in this regard. We appreciate your continued support and loyalty, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as great as the last.

4/10 Poor

Anna

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This place was just strange. I walk in and there’s a person sitting at the front desk, but they served no purpose. The lady just stared at the line of people and waited for a younger girl to come back and check everyone in. When we got our room, I tried to shower and there was less water pressure than a sink. The shower head stopped working two minutes in and I was left with the bath faucet. Around 10pm we were laying in bed relaxing and heard our door open randomly. For some reason the same two front desk women were entering our room unannounced, saw we were there and shut the door quickly. My husband went out to see who was there and they just stared at him then proceeded to talk in the hallway while playing music on their phone for the next hour. Very strange and unnerving. I almost asked for a refund but those people were so incompetent I didn’t even want to speak to them again. Just do yourself a favor and stay at one of the other 6 hotels on this street.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Anna! We're deeply sorry to hear about the unusual and concerning experience you had during your stay with us. Your feedback is alarming, and we apologize for the lapses in service and the discomfort you endured. The behavior you described is not reflective of our standards or the level of professionalism we expect from our team members. We take matters of guest safety, privacy, and comfort very seriously, and we are investigating this incident thoroughly to address any lapses in protocol or conduct. Please rest assured that your comments have been shared with our management team, and appropriate measures will be taken to prevent such incidents from occurring in the future. We understand your reluctance to engage with our staff further, but we assure you that your satisfaction and peace of mind are our top priorities. We regret that your experience fell short of your expectations, and we appreciate your feedback as it helps us improve our services. If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our team directly. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

8/10 Good

Manuel, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found Cockroaches on the bathroom
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Manuel,We appreciate your feedback and apologize for any inconvenience this may have caused. We encourage guests to report any concerns during their stay so that our team can address them promptly. Your comments will be shared with our housekeeping department to ensure a thorough inspection is conducted. Thank you for bringing this to our attention.

6/10 Okay

Geraldine, Murfreesboro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we felt unsafe when we arrived at the hotel
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Geraldine,We apologize for any discomfort you may have experienced upon arrival. Your feedback is valuable, and we can assure you that guest safety is our top priority. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.

2/10 Terrible

Malasha

Disliked: Cleanliness, property conditions & facilities
I checked into 523 and looking around bed is not nicely made there was trash in the closets where u hang clothes and jackets and no hot water I go into second room 530 and it was already propped open hanger on the floor and lashes on the table as soon as I cut light on to charge phone I just stuck with the 530 it was getting late and and I had work I just think it shouldn’t be a 100 desposit if the room is not properly clean .this hotel is not recommended for a good stay
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Malasha! We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's disheartening to learn about the cleanliness issues you encountered in both rooms and the inconvenience of not having hot water in one of them. Maintaining cleanliness and providing a comfortable stay for our guests are our top priorities, and we regret that we fell short in meeting these standards during your visit. Rest assured that we will address the cleanliness issues with our housekeeping team to ensure that such oversights are rectified promptly to prevent similar occurrences in the future. Regarding the deposit, we understand your concerns, and we will review our policies to ensure they align with our commitment to providing a positive guest experience. We truly value your feedback, and we apologize for any inconvenience or discomfort caused. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future.

8/10 Good

Acoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi Acoya! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Good

Tess

Liked: Cleanliness, staff & service
Pillows too small. Too few towels.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Tess,We appreciate your feedback and apologize for any inconvenience caused by the size of the pillows and the number of towels provided. Your comments will be shared with our team for future improvements. Thank you for staying with us.

2/10 Terrible

Derrick

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Derrick, We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

2/10 Terrible

Dale

This hotel advertises free shuttle. As soon as I booked I got an automatic text that said the shuttle has limited availability and I must phone. When I arrived I phoned 9 times over an hour before taking a taxi. The taxi was $29.70. A third of the hotel cost. This is NOT an airport hotel. It’s on the other side of the city. They put airport in the name to lure people. The hotel is of very low quality and the staff is horrible. The worst place I have stayed at in many years.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 30, 2024
Hi Dale! We sincerely apologize for the disappointing experience you had during your stay with us. It deeply concerns us to hear about the issues you encountered with our shuttle service and the inconvenience this caused you. Your feedback regarding the shuttle service and the location of our hotel is noted, and we will review our communication processes to ensure accuracy and transparency for our guests. Additionally, we regret any frustration caused by the quality of our hotel and the behavior of our staff. Please be assured that we take your comments seriously, and we will address these issues internally to prevent similar occurrences in the future. We understand the impact this had on your stay, and we want to make things right. Please reach out to our management team directly so that we can discuss your concerns further and take appropriate action. We sincerely apologize for any inconvenience caused, and we hope you might consider giving us another chance in the future to provide you with the positive experience you deserve.

2/10 Terrible

Stephen

Disliked: Staff & service
I made a reservation for a friend of mine. And when he arrived at the comfort inn to check in for the reservation he was told by the lady working the service desk told him that he would not be able to stay due to the fact that he had a address that was in 30 miles from the hotel and it was against the policy and the comfort inn on West Park drive wouldn't be able to allow him to stay.. Now my name is Michael Beach and I am the one who payed for the night. And I would like a refund for the night because my friend had to go sleep in his vehicle because of that incident.. And I didn't Read anywhere in the booking the room where he wouldn't be able to stay there until he arrived at the guest service. Ur help in this situation will be greatly appreciated.. I have All the information needed for you to see I have been doing everything I needed to for the reservation
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Stephen! Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience your friend experienced during his attempted check-in. We are truly sorry for any misunderstanding regarding our policies and the inconvenience caused to your friend. Rest assured that we take this matter seriously, and we are conducting a thorough investigation to ensure that such incidents do not recur. We understand the frustration and disappointment this situation has caused, and we are committed to resolving it promptly. We will be in touch with you directly to gather the necessary information for the refund process. Your patience and cooperation are greatly appreciated. Once again, we apologize for the inconvenience, and we hope to have the opportunity to make amends in the future.

6/10 Okay

Megan

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the hotel was a decent place to stay. For the most part close to things around town and easy to Uber to and from when trying to get places. One thing that I did not appreciate was the fact that the hotel is noted as a non-smoking hotel but the smell of weed wreaked when we walked into the hotel and was even stronger on the floor that my room was on. I went to the front desk and requested a different room due to the smell. The front desk staff were nice and willing to help and quickly got us moved to a different room.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Megan,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are pleased to hear that you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the smell of smoke, as we strive to maintain a non-smoking environment. We appreciate your understanding and are glad that our front desk staff was able to promptly assist you by moving you to a different room. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Angelea

Liked: Cleanliness, staff & service
As pictured
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi Angelea! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your concise yet positive comments. It's wonderful to hear that our hotel lived up to your expectations as pictured. Providing an experience that aligns with our guests' expectations is our goal, and we're pleased that we met yours. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

2/10 Terrible

Miriam, Rochester

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms and carpet, hallways smells like weed, the lock on my room was broken, they sent someone to fix it was broken more when he finished, asked to be changed to another room, host at front desk had terrible attitude, don’t stay here, not safe for kids, There's no smoking in hotel but you can buy a lighter for 3 dollars. Don’t waste your money
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Jan 9, 2024
Hi Miriam! We sincerely apologize for the unpleasant experience you encountered during your stay. Your feedback is extremely valuable to us, and we are truly sorry that we fell short of meeting your expectations. We take these matters seriously, and we assure you that we will investigate the issues you raised to address and rectify them promptly. Your comfort and safety are our top priorities, and it's disheartening to hear that we failed to provide you with a positive and enjoyable stay. Please know that your concerns will be shared with the appropriate teams to ensure necessary improvements are made. We understand the importance of a welcoming atmosphere, and I am genuinely sorry for any inconvenience you experienced. We appreciate your feedback, and we will take the necessary steps to prevent such issues from recurring in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide you with the excellent service you deserve.

8/10 Good

Epher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 9, 2024
Hi Epher! Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay comfortable. Providing a cozy and welcoming environment for our guests is our top priority. If there are specific areas where you feel we could improve to make your experience even better, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for another stay. Wishing you a Happy New Year and safe travels!

4/10 Poor

Tariq

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Less expensive but poor services. No breakfast or housekkeping because of " new year"
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Tariq,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Please note that during the New Year holiday period, certain services may be limited in order to ensure the safety and wellbeing of our guests. We apologize for any misunderstanding and appreciate your understanding.

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Amber! Thank you for sharing your feedback, and we're sincerely sorry to learn that your experience resulted in a 1 out of 5 rating. We regret any shortcomings you experienced during your stay, and we would like to understand more about your concerns. Your satisfaction is our top priority, and we would appreciate the opportunity to learn more about your experience. If you could provide additional details or specific feedback, it would be invaluable in helping us address the issues and improve our services. We understand the importance of your experience, and we hope to have the chance to make amends on your next visit.

6/10 Okay

Charles

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 31, 2024
Hi Charles! Thank you for taking the time to provide us with your feedback. We appreciate your honest rating of 3 out of 5. We regret to learn that your stay did not fully meet your expectations, and for any inconvenience or shortcomings you encountered. Please accept our sincere apologies for any areas where we may have fallen short. Your feedback is crucial to us as we continuously strive to improve our services and enhance the guest experience. If you could kindly provide us with more details about your stay and areas where we can make improvements, it would be greatly appreciated. We are committed to addressing any concerns you may have and to ensuring that your next visit with us exceeds your expectations. Thank you for bringing your feedback to our attention.

8/10 Good

Derrick

Stayed 4 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Derrick! Thank you for choosing to stay with us and for the 4 out of 5 rating! We're pleased to hear that your experience was positive overall. Your feedback is important to us, and we're interested in understanding more about your stay. If there are specific aspects that you enjoyed or any suggestions for improvement, please feel free to provide more details. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

8/10 Good

Abdurrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibe Hotel , good continental free breakfast , good rate for the room . Iam Very pleased.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Hi Abdurrahman! Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the good vibe of our hotel, the complimentary continental breakfast, and the favorable room rate. Your satisfaction is our priority, and we're pleased to have met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

David Pipa Forgas

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Hi David! Thank you for sharing your feedback regarding your recent stay. We're sorry to see that your experience fell short of expectations, as reflected in the 2 out of 10 rating. We take your comments seriously and would appreciate more details about the aspects that left you dissatisfied. Your insights will help us identify areas for improvement and ensure a better experience for future guests. Please feel free to reach out with any specific concerns you may have. We value your feedback and hope to have the opportunity to make amends on your next visit.

6/10 Okay

Derrick

none at this time
Response from Guest Relations Management on Dec 21, 2023
Hi Derrick! Thank you for choosing Comfort Inn Charlotte Airport Uptown and providing us with your feedback, reflected in a 3 out of 5 rating. Your honesty is appreciated, and we value your insights. We're interested in learning more about your stay and the specific aspects that contributed to your rating. If there are particular features you enjoyed or areas where you think we can enhance, please feel free to share additional details. Your feedback guides our continuous efforts to improve, and we hope to have the pleasure of welcoming you back for an even better experience in the future.

6/10 Okay

Derrick

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Derrick! Thank you for choosing Comfort Inn Charlotte Airport Uptown and for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.

2/10 Terrible

Justin A

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!
Upon check-in I was asked to scan the QR code and give them a review. I assumed she meant after my stay. She didn’t. The woman, Monica, literally held my key waiting on me to finish the review. SHE WOULDN’T GIVE ME MY KEY!!! I was trying to be nice about it but I was worn out and ready to get to my room. It took me 3 times of telling her “I can’t get it to work (my phone really was being slow) I’ll try again later” before she finally gave me my key. Well, you wanted a review so here it is… I’ve stayed in 100s of hotels across the US. This is easily in the top 5 worst experiences. Asking for a review and holding my key at check in, employees in the office just behind the counter hollering and calling names, room was not clean, hair all over the shower, a phone charger presumably from the last guest still plugged in the wall, small roach crawling on the bathroom floor, another roach crawled across my chest while in the bed, the shower had very little water pressure and took over 5 minutes just to get barely warm enough to use. The ONLY good thing about this hotel is that it was convenient to I-77.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 16, 2023
Hi Justin! Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your detailed comments are concerning, and we assure you that this is not the level of service we strive to provide. We take your feedback seriously, and we have addressed your concerns with our team to ensure immediate improvements. Rest assured that we are thoroughly investigating the issues you highlighted, including the cleanliness of the room and the behavior of our staff. This is not the standard of service we are known for, and we will be taking corrective measures to prevent such incidents from occurring in the future. We understand the importance of a comfortable and pleasant stay for our guests, and we are truly sorry that we fell short in this instance. Please be assured that your comments have been shared with the relevant departments, and we are committed to making the necessary changes to enhance our guest experience. If there is anything more you would like to share or discuss, please feel free to contact us directly. We value your input, and we would appreciate the opportunity to make amends for the issues you encountered. Once again, we apologize for the negative experience, and we hope you will give us another chance to provide you with the quality service you deserve.

6/10 Okay

Leonid

Liked: Room comfort
Disliked: Cleanliness
Just fine to get by for a night
Hotel is rather dirty. There is funny smell in the room. However not terrible. Just fine to get by in case of delayed flite/rebooking. Coffee...(no comments). Appears to be not too close to airport. Same time, people are friendly and nice, shuttle works fine. Like I mentione, ok to get by.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 16, 2023
Hi Leonid! Thank you for taking the time to share your feedback with us. We appreciate your honest review and want to express our gratitude for choosing to stay with us. We regret to hear that your experience did not meet your expectations. Cleanliness is a top priority for us, and we apologize for any lapses in this regard. Please know that we take your comments seriously, and we will be addressing the issues you mentioned to ensure a higher standard of cleanliness moving forward. We also appreciate your comments about the room's smell, and we will investigate this matter further to identify and rectify any sources contributing to it. On a positive note, we are glad to hear that you found our staff friendly and that the shuttle service worked well for you. However, we understand that improvements are needed, and we will use your feedback to enhance our services. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to better serve you in the future. If your travels bring you back to the area, we would love another chance to provide you with a more enjoyable stay. Thank you for your understanding, and we hope to welcome you back in the future.

6/10 Okay

Alana

Disliked: Cleanliness
Comfort Inn
My Stay Was Ok For Making The Best Out Of Situations. Our First Room Was Cold No Heat. I Had To Pay Additonal Fees Not Orginal Posted Or Stated. Cleanliness Could Have Been Better Especially The Hall ways
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Alana! Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you made the best out of the situations you encountered during your stay. We apologize for any inconvenience you experienced with the heating in your first room and any confusion regarding additional fees. Your concerns about cleanliness, especially in the hallways, are duly noted, and we will address these issues promptly to ensure a more comfortable experience for our guests. If there's anything else you'd like to share, please feel free to reach out directly. We value your input and hope to have the opportunity to provide you with an improved experience on your next visit.

2/10 Terrible

Greisy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación olía muy, muy mal, las sábanas con mal olor y manchadas. Tuvimos que irnos el siguiente día.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Greisy! We sincerely apologize for the unpleasant experience you encountered during your stay with us. Your feedback is deeply concerning, and we are truly sorry for any inconvenience caused. We take cleanliness and the comfort of our guests seriously, and it is clear that we fell short during your visit. Rest assured that we are investigating this matter thoroughly to ensure that such issues are addressed promptly to prevent reoccurrence. We understand the importance of a positive guest experience, and we are committed to making amends. If there's anything else specific you'd like to share, please feel free to reach out directly. We appreciate your honesty and the opportunity to improve based on your feedback.

2/10 Terrible

Tim

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here
It was just for an over night stay close to airport. When checking in the staff was nice (no complaints) but the lobby did have an non-inviting smell to it (like people have been smoking and the hint of weed smoke as well) Got checked in and got to the room and found it was missing 3 light bulbs no biggie. went to clean up found no hot water called down and asked, the answer was "yes we usually run out of hot water at this time of the day" After came back from dinner went into the bathroom and turned on the lights to get ready for bed and when I turned on the light the bathroom was full of cockroaches (at least 10 that I could count) Called down to the front desk to inform them and the replay "We can have housekeeping come spray in the morning" We packed up and went to the Hilton about 1 mile down the road
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Tim! We sincerely apologize for the unacceptable experience you encountered during your overnight stay at our hotel. Your feedback is deeply concerning, and we are truly sorry for the inconvenience and discomfort you faced. The issues you described do not meet the standards we strive to maintain, and we are taking immediate action to address them. We have initiated a thorough inspection and pest control measures to ensure such incidents do not occur in the future. We appreciate your understanding of the situation, and your decision to move to another hotel is completely understandable. This is certainly not the experience we want for our guests, and we are committed to making necessary improvements. If there's anything else you'd like to share, please feel free to reach out directly. We value your feedback and are dedicated to ensuring a better experience for our guests.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi there dear guest! Thank you for choosing us and for your 8 out of 10 rating. We're pleased to hear that you had a positive experience during your stay. Your feedback is important to us, and we'd love to know more about what aspects of your visit you enjoyed or if there are any areas where we can make improvements. Understanding our guests' perspectives helps us continually enhance our services. We appreciate your support and look forward to the pleasure of welcoming you back for an even better experience in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 8, 2023
Hi there dear guest! Thank you for sharing your feedback, although we sincerely regret to see your 2 out of 10 rating. Your experience is important to us, and we would like to understand more about what led to this rating. We apologize for any shortcomings you may have encountered, and we would appreciate the opportunity to learn from your experience. If you could provide more details or suggestions, it would assist us in making necessary improvements. We value your input and hope to have the chance to make amends during your next visit.

2/10 Terrible

Dwayne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Hotel
The hotel was dirty when my family and I arrived there. There was a rat trap in my first room, 523, and the second room had dirty pillows on the bed in room 630. It have two pictures of the incidents. No one needs to ever stay at this hotel again.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Dwayne! We sincerely apologize for the distressing experience you had during your stay with us, and we appreciate your candid feedback. The conditions you described are unacceptable and fall well below our standards. We are deeply concerned about the issues you encountered, particularly the presence of a rat trap and dirty pillows. This is not reflective of the clean and comfortable environment we aim to provide our guests. Rest assured, we are taking immediate action to investigate and address these concerns with our housekeeping and maintenance teams. We understand the importance of a safe and pleasant stay, and we regret that we failed to meet your expectations. We appreciate your bringing these matters to our attention, and we assure you that corrective measures will be implemented to prevent similar issues in the future. If there's anything more you would like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope you might consider giving us another chance in the future.

4/10 Poor

conrad

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Only ONE bath towel in bathroom, front desk said now the new norm.... no facial tissue in room.... when asked for final bill front desk said Expedia was in charge of it and should check with them. Breakfast was very good and great variety.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Conrad! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your honest comments. We regret that you had issues regarding the limited bath towels and the lack of facial tissues in your room. This does not align with our usual standards, and we will address these concerns with our housekeeping team to ensure proper stocking of amenities for our guests. Regarding your final bill, we apologize for any confusion caused. We will be sure to communicate more effectively with our guests about billing procedures to avoid any future misunderstandings. We're pleased to hear that you enjoyed the breakfast, and we appreciate your positive comments about the variety offered. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future. If there's anything more you'd like to share or if there's a way we can make amends, please feel free to reach out directly.

4/10 Poor

austin

Traveled with family
Disliked: Staff & service
Staff was too busy talking to each other about personal stories to take care of customers. Quite a few areas inside were nasty. Room was fine.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Austin! Thank you for taking the time to share your feedback following your recent stay. We sincerely apologize for the less-than-satisfactory experience you had with our staff and some aspects of the hotel. We're disappointed to hear about your experience with our staff members not providing the level of service that we aim for. Your comments will be addressed with our team to ensure a more focused and attentive approach in the future. We also regret the cleanliness concerns you noted in some areas of the hotel. Please be assured that we take these matters seriously, and we will be working diligently to address and rectify the issues you encountered. It's reassuring to know that your room met your expectations. However, we understand the importance of maintaining high standards throughout the entire hotel, and we apologize for falling short in certain areas. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide you with an improved and more enjoyable stay in the future.

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Antonio! Thank you for taking the time to share your feedback, although we're sincerely sorry to see your 2 out of 10 rating. We understand your experience fell short of expectations, and we genuinely apologize for any shortcomings. To better address your concerns and make improvements, we would greatly appreciate more details about your stay. Your insights are crucial to our ongoing efforts to enhance the guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

10/10 Excellent

Tammy

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 16, 2023
Hi Tammy! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had an outstanding experience during your stay at Comfort Inn Charlotte Airport Uptown. Your feedback is immensely appreciated, and we're delighted to know that we met or exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.

2/10 Terrible

Alexandra

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel has deceitful information in their webpage. They say they are pet friendly but they aren’t. We made the reservation for 11/24, and arrived for the check in with our little Shitzu. At the front desk, they told us that pets are not welcomed. We asked to talk to the Manager, but it did not do any good. She told us that the only thing she could do was cancel our reservation due to their “new pet policy.” She did not care that it was already dark outside, cold and late or that they have listed that service in their Expedia profile deceiving customers. She was very rude, ironical and non-helpful. She cancelled our reservation unilaterally. It was a terrible experience. Never book this hotel if you are in a family vacation with your pet.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Alexandra, Thank you for sharing your feedback regarding your recent stay. We apologize for any confusion regarding our pet policy. While we strive to provide accurate information on our website, there may be occasions where policies are updated or changed. We apologize for any inconvenience this may have caused. We value all of our guests and their feedback, and we will use your comments to improve our services. We appreciate your understanding and hope to have the opportunity to host you again in the future.

2/10 Terrible

Nya, Greensboro

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is TERRIBLE. I have tried to get in touch with the General Manager, whose name I believe is Ruchin Mehta, with no success. During my stay, my daughter and I experienced the following: - Upon checking in, we were sent to Room 201 that was not clean and had a dusty vacuum with dust all over the floor. After seeing this, we went back down to the front desk and were given Room 304. - There was a musty, smoke smell in the hallway of the third floor that remained the entire duration of our stay. - There was a constant water dripping sound all weekend. I am not sure where it was coming from but we could hear it in the bed and in the bathroom. - Then there were the ROACHES. There were roaches in the bathroom as well as the bed area. We’d killed one and then another would come out. We put the trashcan out in the hallway but that still didn’t keep the roaches away. - There was also a constant hammering and sawing sound that would start around 8am and still be going until around 5pm. We couldn’t sleep in. We couldn’t hear the television. We couldn’t read or even talk to each other without yelling. All of these things made our visit to Charlotte very unpleasant and frustrating and had I been able to cancel my reservation and go elsewhere, I would have. The staff was very friendly but they did not offer any help in the situation as they instructed me to contact the general manager and that they would make a note on my account.
Response from Manager on Nov 29, 2023
Hello Nya, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Debbie

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 16, 2023
Hi Debbie! Thank you for choosing Comfort Inn Charlotte Airport Uptown and for your thoughtful 4 out of 5 rating. Your feedback is invaluable to us, and we appreciate your honest assessment. We're curious to know more about your stay. If there are specific aspects that you enjoyed or areas where you think we can enhance, please feel free to share more details. Your insights guide us in our ongoing efforts to provide an outstanding guest experience. We value your support and look forward to the opportunity to host you again for an even better experience in the future.

2/10 Terrible

Heidi

Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Heidi! Thank you for sharing your feedback, although we regret to see your 1 out of 5 rating. Your experience is important to us, and we would like to understand more about what led to this rating. We sincerely apologize for any shortcomings you may have encountered, and we would appreciate the opportunity to learn from your experience. If you could provide more details or suggestions, it would assist us in making necessary improvements. We value your input and hope to have the chance to make amends during your next visit.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute trash and that’s putting it lightly.
The lobby was the only thing that looked a little nice. Once off of the elevator, there’s a distinct stench of garlic mixed with a cleaning agent. Absolutely horrible. There was only a sheer curtain in the window so anyone outside looking up can see inside of the room. I have stayed at different Comfort hotels and this one is the worst and makes me never want to book one again. The shuttle wasn’t even running due to “brake lights not working” when you clearly advertise shuttle service to the airport. I had to book an Uber ride instead. I have nothing nice to say about this location.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 14, 2023
Hi there! We sincerely apologize for the disappointment you experienced during your stay. Your feedback is disheartening, and we're genuinely sorry that our hotel fell short of your expectations. We take your comments seriously and will address the issues you mentioned, from the unpleasant odor to the window coverings and the inconvenience with the shuttle service. Please be assured that this is not reflective of the standard of service we aim to provide, and we will take corrective measures to prevent similar incidents in the future. We appreciate your honesty and hope to have the chance to regain your trust in the future.

2/10 Terrible

Jody

Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. The shuttle never came even though I was told it would in 5 min. The building is flooded. Water pouring out of the celling in the dining area. Computers were down when I finally go there. They gave away my room. Moldy, dirty broken bathroom with bugs. I am requesting a refund.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Jody,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your understanding of unforeseen circumstances such as transportation delays and maintenance issues that may have impacted your visit. Please contact our management team directly regarding your refund request.

6/10 Okay

Martin

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Martin,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate hearing about your experience and apologize for any inconveniences you may have faced. Our team strives to provide the best service possible and we regret that we fell short of your expectations. We hope you will consider giving us another chance in the future to provide you with a more enjoyable stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Juan! Fantastic! We're honored by your perfect score. Until we have the pleasure of hosting you again, take care.

4/10 Poor

Marivel

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Marivel! Thank you for choosing to stay with us, and we appreciate you taking the time to share your feedback. We're sorry to learn that your experience fell short of expectations. Your satisfaction is important to us, and we would like to understand more about your stay. If you could provide additional details or contact our management team directly, we would be grateful for the opportunity to address any concerns you may have had. We value your feedback as it helps us enhance our services for future guests. We hope to have the chance to welcome you back and provide an improved experience.

2/10 Terrible

Krishna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most worst stay I ever had till date. Room was stinking and flush was very slow. Of all that the shower was just sprinkling. I was given 3 rooms as choice and this is the only one that has not broken commode. I was with family reached around 11:55pm and had no choice other than accepting one of the rooms.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Krishna! We sincerely apologize for the disappointing experience you had during your recent stay, and we appreciate you sharing your feedback with us. It's disheartening to hear about the issues you encountered, including the unpleasant odor in the room, slow flush, and inadequate shower pressure. Please know that this is not reflective of the standards we strive to uphold, and we regret any inconvenience it caused you and your family. We understand the importance of a comfortable and pleasant stay, and we apologize for the limited room choices you faced upon arrival. Your concerns are being addressed with our team to ensure that necessary improvements are made to prevent similar issues in the future. We value your feedback and hope to have the chance to welcome you back for a significantly improved experience.

2/10 Terrible

myrtledene

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room was dirty carpet stains and the sheer drapes was covered 3/4 covered in mold. The window was moist and the seal was holding water. I asked for a second room.And the MOD questioned me if it was mold. And walked into a stinky room with the tub holding what looked like caulking in the tub bottom and caulking on the floor and a large false eyelash on the floor by the basin. Please do not recommend this hotel to ANYONE. After traveling 6.5 hours I didn't get into another hotel until 10 pm. With complete service cleanliness. As a customer service manager for 30 years I was disappointed in the lack of service provided at this property.
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Myrtledene! Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay and for bringing a number of important matters to our attention. We strive to give you a wonderful experience, so we regret to hear that you weren't thoroughly impressed with the maintenance, hospitality, and housekeeping of our hotel. We sincerely apologize for the discomfort you experienced with the state of the room you got and especially that we were not able to address the issues right away. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. Thank you so much for bringing these matters to our attention and we do hope you'll return and let us show you a far better experience.

2/10 Terrible

Johntae

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is roach infested. We walked in the room turned on the light and roaches started to scatter everywhere.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Hi Johntae! We regret to discover that you weren't thoroughly impressed with us during your most recent stay. We want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. We do hope you'll return and let us show you a far better experience.

10/10 Excellent

kenneth

Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 16, 2023
Hi Kenneth! We appreciate your perfect rating and are delighted to know you had a positive experience. Your satisfaction is our priority. Thank you for choosing our hotel and we hope to welcome you back for another excellent stay in the future.

2/10 Terrible

Lucas

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Our first room felt like it was at 100% humidity and smelled like cigarettes. All the sheets had stains, so did the floor, the walls, the bathroom, everything. Our second room we were given wasn’t much better, but had a huge tick right on the bed, so we were moved to a 3rd room, which was pretty much the same. Also we had to stand for 30 minutes waiting to check in because there was only one check in person working with a long line.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 23, 2023
Hi Lucas, We sincerely apologize for the issues you encountered during your stay. Your feedback is important, and we'll address these concerns with our team to ensure a better experience for future guests. We appreciate your patience and hope you will consider giving us another chance in the future.