Ratings based on 1,612 Verified Reviews

3.9 out of 5
79% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Great Staff, Shady Vibe

Posted Feb 22, 2017
The staff here is great and friendly. Found dirty tissues behind bed. If you get back late at night there will be groups of people hanging out front starring you down as you walk in. Feels shady and uncomfortable at times.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orangeburg, SC

Well worth the money

Posted Feb 15, 2017
I absolutely enjoyed my stay. It was close to everything. The room was absolutely amazing.
Comment from Hotel Management
Feb 21, 2017 by GM, Hotel Management
Thank you for staying with us and giving us your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!

Posted Jan 8, 2017
Hotel staff was always friendly and courteous... Even the men handling the trash went out of their way to be nice and helpful. Location was great.... About 5 min from an assortment of shops and dining and about 15-20 min from Uptown I called the week prior to check in just to confirm the room and got a bonus upgrade and since this was part of a birthday gift I was very happy and so was the birthday boy (rooms were super clean and cleaning staff efficient) If ever I need a hotel in Charlotte again this will be the one... No need to look elsewhere
Comment from Hotel Management
Jan 10, 2017 by KC, Hotel Management
Thank you for staying with us! I am happy to hear you enjoyed your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2016
Overall please with hotel. However the room we rented the Jacuzzi did not work. We were in this area for over a week and only stayed here that one night. We really wanted the Jacuzzi feature!
Comment from Hotel Management
Jan 6, 2017 by Tom, Hotel Management
Thank you for your feedback. I am happy to hear you had a good stay. I am sorry the Jucuzzi was out of order!
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff was great a great hotel experience

Posted Dec 12, 2016
Pros: everything
The staff was very helpful and courteous. The hotel was very clean
Comment from Hotel Management
Jan 6, 2017 by Tom, Hotel Management
Thank you for your feedback. I am happy to hear you had a good stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice I enjoyed the stay

Posted Dec 3, 2016
Hotel was in great condition, new and clean would definitely stay again
Comment from Hotel Management
Jan 24, 2017 by KC, Hotel Management
Thank you for staying with us and giving us your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Everything was "Jake"!!

Posted Nov 21, 2016
My wife's mother is dying in Pendleton,Or. that was the reason for the stay.
Comment from Hotel Management
Jan 6, 2017 by Tom, Hotel Management
Thank you for your feedback. I am happy to hear you had a good stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Vacation with daughter

Posted Nov 19, 2016
The staff was amazing. Every single one of them. Room average. Comfy bed.
Comment from Hotel Management
Jan 6, 2017 by Tom, Hotel Management
Thank you for your feedback. I am happy to hear you had a good stay!
3 out of 5
by A verified traveler from US

Never again!!!!

Posted Nov 18, 2016
The desk representative was rude, ghetto and unprofessional!!!...smart comments..actually told me I was lying!!......and the manager Kendale Kinlow was in kahoots with her as well...I'm not pleased abt my stay...I was told I could have a late check-out..but when I got there I was the "LIAR"...then Expedia(you guys) said all I had to pay was $121..get there abs paid $139..and did not get a refund!!..Very upset!!!...but I love Expedia!!!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2016 on Hotels