Property amenity

Reviews of Country Inn & Suites by Radisson, Lake Norman Huntersville, NC

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 552 out of 1006 reviews" "
Rating 8 - Good. 240 out of 1006 reviews" "
Rating 6 - Okay. 103 out of 1006 reviews" "
Rating 4 - Poor. 62 out of 1006 reviews" "
Rating 2 - Terrible. 49 out of 1006 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

nicole

Liked: Staff & service, amenities, property conditions & facilities
Not a bad property but had stained sheets.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello nicole,We apologize for any inconvenience caused during your stay. Your feedback will be shared with the housekeeping team for further improvement. Thank you for bringing this to our attention, we appreciate your comments.

8/10 Good

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Convenient location
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Kacy,We're delighted to hear you enjoyed our property's convenient location. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 Excellent

Garry

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Apr 19, 2024
Hello Garry,We are delighted to hear that you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Donald,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a comfortable stay for all our guests. Your comments will be shared with our team for further improvement. Thank you for staying with us.

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Lori,We're thrilled to hear that you enjoyed your stay with us! Our team strives to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Denise, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back in the future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Juan,We appreciate your positive feedback and are thrilled to hear you had a great stay with us. Thank you for choosing our hotel, your satisfaction is our top priority!

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello L,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big with lots of room for a family traveling a long distance and needing a little extra space for bags and coolers
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Chris,We're pleased to hear that you found our rooms spacious and accommodating for your family's needs during your visit. Our priority is to provide a comfortable stay for all our guests. Your feedback is valued and appreciated as we strive to meet our guests' expectations.

4/10 Poor

Vic

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Vic,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any details regarding your experience so we can address your concerns promptly.

10/10 Excellent

Shailendra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great room
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Shailendra,We appreciate your positive feedback on our hotel and rooms. Guest satisfaction is our top priority, and we are delighted to hear you enjoyed your stay. Thank you for choosing to stay with us; we hope to welcome you again in the future.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eat check in and friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Angel,We appreciate your positive feedback regarding the check-in process and our friendly staff. Guest satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Tracie, Dacula

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Tracie, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any feedback you may have so we can improve our services for your next visit.

4/10 Poor

Chelsea

Disliked: Cleanliness
This property has been recently renovated, but not particularly well. Paint was not scraped or patched before repainting, so you could see exactly how bad it was before it was fixed. Also the shower doesn’t match the reno, and I he light bulbs produced this awful cold hospital like blue tone. The furniture in the room was filthy, the shower was dirty, the walls were dirty, the floor was dirty in the corners, and the towels were stained and different colors. But the bed was clean, and that’s what I needed. Also the front desk attendant started ranting about how bad the 3rd party booking sites were, how if my name hadn’t matched my ID they couldn’t honor the reservation, and how the booking sites get people’s names wrong all the time. It was really unprofessional. But I slept through the night and moved on.
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Chelsea, We appreciate your detailed feedback. We take all guest concerns seriously and will address them with our team for improvement. Your comments will help us provide a better experience for future guests. Thank you for choosing to stay with us, and we hope you will consider staying with us again.

10/10 Excellent

Eric, Lancaster

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job. Thanks!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Eric,We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. Please don't hesitate to reach out to our management team for further assistance with any concerns you may have.

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Room was a little dark and the couch had seen better days. Bathroom needed an overhaul
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michelle,We appreciate your feedback on the room and bathroom. Your comments will be shared with our management for further review and improvements. Thank you for bringing these points to our attention.

8/10 Good

Faris

Stayed 6 nights in Feb 2024
Response from Manager on Apr 9, 2024
Hello Faris, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Zana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, nice room sizes especially if traveling with children. Very accommodating staff
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Zana,We are delighted to hear that you found our hotel clean and our staff friendly. It's great to know that you appreciated the spacious room sizes. Should you have any future stays planned, we look forward to welcoming you back for another enjoyable experience.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could tell the owner was in the process of upgrading with some recent painting. Good restaurant close by for dinner. Breakfast setup was adequate.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Susan,We are pleased to hear that you appreciated the recent improvements to our property and found the nearby restaurant convenient. Our team strives to provide a satisfactory breakfast experience for our guests. Your feedback is valuable in helping us enhance our services further. Thank you for sharing your experience with us.

10/10 Excellent

laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite, newish hotel, extremely clean, highly recommend!
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello laurel,We're delighted you enjoyed your stay in our beautiful and clean suite at our new hotel. Your high recommendation means a lot to us! Should you have any future stays planned, please feel free to reach out to our management for any assistance you may need.

10/10 Excellent

shenequa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello shenequa,around the hotel is quite noisy, which made it hard for me to get a good night's sleep. I suggest implementing soundproofing measures to improve the guest experience in the future. Thank you for your feedback; we will take it into consideration for future improvements.

10/10 Excellent

Rod

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Rod,We are delighted to hear that you found our staff to be fabulous during your stay with us! If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, and staff were very friendly.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Brad,We are delighted to hear that you appreciated our clean accommodations and friendly staff during your stay. Your kind words motivate us to continue providing exceptional hospitality to all our guests. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Monika

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! Room was very clean. Stayed here twice and would definitely come back
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Monika,We are thrilled to hear that you enjoyed our great staff and found your room very clean during your stay. We appreciate your loyalty as a returning guest and hope to welcome you back again in the future.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Very clen
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Luc,We are glad to hear that you found our hotel to be very clean. Our team works hard to ensure that all areas are well-maintained for our guests' comfort. Should you have any further feedback, please reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Neil

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stay the only complaint is truck parking is very tight
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Neil,Thank you for taking the time to share your feedback with us. We appreciate your comment about the truck parking and will pass it along to our team for review and improvement. Your input helps us enhance the overall guest experience. We thank you for choosing to stay with us and hope to welcome you back in the future.

10/10 Excellent

Darlene

Excellent check in host
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Darlene,We are pleased to hear that you found our check-in host to be excellent during your stay. We appreciate your kind feedback and hope to welcome you back in the future. Thank you for choosing to stay with us.

10/10 Excellent

Karen Van

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with modern decor . Close walk to restaurants after a day of travel
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Karen Van,We are delighted to hear that you enjoyed our clean accommodations and modern decor. It's great to know that our convenient location allowed you to easily explore nearby dining options after a day of travel. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

6/10 Okay

Line

Traveled with group
Liked: Cleanliness, staff & service
First, the receptionist was nice and very helpful. Nonetheless, the hotel needs to refresh the furnitures. The sofa-bed was awful, I could feel all the springs in the very thin mattress. The a/c was also old and noisy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Line,Thank you for your feedback regarding your recent stay. We appreciate your kind words about our receptionist. We will take note of your comments about the furnishings and pass them along to the relevant team for their consideration. Our team will look into ways to address these issues and ensure a more comfortable experience for our guests in the future.

10/10 Excellent

Megan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and hotel in general. Set up is really nice with the separate room. Works really nice with the kids !
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Megan,We're glad to hear that you enjoyed our clean rooms and hotel setup during your stay. It's great to know that the separate room worked well for you and your kids! If you have any further feedback or suggestions, feel free to reach out to our management team for future stays.

6/10 Okay

Kathy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Kathy,We appreciate you choosing to stay with us! If there is anything we can do to improve your experience, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better stay at our hotel.

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello David,We are glad to hear that you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Candace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that works the 3-11 shift is absolutely amazing. Always smiling, helpful and kind. Every time we stay he is amazing. Great job.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Candace,We are delighted to hear about your positive experience with our team member. Providing exceptional service is our top priority, and we're thrilled that he made your stay memorable. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was nice. Older but very clean. All the staff was friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kim,We appreciate your positive feedback on our clean and friendly property. Your satisfaction is our priority, and we are delighted to hear that you had a pleasant stay with us. Should you have any future concerns or feedback, please feel free to reach out to our management team directly.

8/10 Good

Penny, Presque Isle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Penny, We appreciate you choosing to stay with us and hope you had a pleasant experience. If you have any further feedback to share, please feel free to contact us so we can address any concerns.

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel room was spacious & clean. Included a fridge & microwave. David, at the front desk, was 5 stars. He was polite, made conversation, informative of the amenities & excelled at customer service!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Beverly,We're delighted to hear about your positive experience with our spacious and clean room amenities, including the fridge and microwave. It's fantastic that David provided exceptional customer service and made your stay memorable. Your kind words showcase the high standard we aim to deliver to all our guests.

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely evening. The person on duty last night was very pleasant, and helpful. Breakfast was delicious, fresh, and ready on time.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Ruth,We are delighted to hear that you enjoyed your stay with us, appreciating the exceptional service from our staff and delicious breakfast options. We are glad you had a pleasant experience and hope to welcome you back in the future.

10/10 Excellent

marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello marla,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Andrene

Business traveler
Ok
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Andrene,We appreciate your feedback and regret any inconvenience faced during your stay. Your comments have been noted for our continuous improvement. Please feel free to reach out to our management team for further assistance. Thank you for sharing your experience with us.

10/10 Excellent

Arania, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Arania,We appreciate your feedback on our cleanliness standards. Our team works hard to maintain a pleasant environment for all our guests. Thank you for taking the time to share your experience with us.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Staff very friendly and helpful
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Monika,We are delighted to hear that you found our rooms to be very clean and our staff friendly and helpful. Our team strives to provide excellent service to all our guests. If you have any future concerns or feedback, please do not hesitate to reach out to us directly.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Jose,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

julia, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good price, friendly staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello julia,We are delighted to hear that you found our hotel nice and our staff friendly during your stay. Your feedback is truly appreciated, and we hope to welcome you back soon for another great experience.

8/10 Good

Arta, Lantana

Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Arta, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night while traveling. The price was great for the quality. We had a king suite and it was huge. Very clean. Comfortable bedding. Staff was very friendly. Three good restaurants within walking distance of the parking lot. Definitely on our list for future stops!
Stayed 1 night in Mar 2024
Response from Mary Beth on Mar 13, 2024
Dear Kimberly,Thank you for choosing us! We're thrilled you enjoyed your stay in our spacious and clean king suite. It's great to hear you found our prices reasonable, the bedding comfortable, and the staff friendly. We're honored to be on your list for future stops. Safe travels, and we can't wait to welcome you back!Warm regards,Country Inn & Suites, Lake Norman - HuntersvilleMary Beth Saunders, GM

10/10 Excellent

Terri

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Terri,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Don

Traveled with family
Liked: Amenities
Everything was great!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Don,We're thrilled to hear you enjoyed your stay with us! Feedback like yours motivates us to maintain our high standards of service. Thank you for taking the time to share your experience.

10/10 Excellent

J'ME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello J'ME,We're thrilled to hear that you had such a great experience with us! Should you ever wish to share more details from your stay, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Good

Ava

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Ava,We are delighted to hear you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

Natasha

Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Natasha,We're happy to hear you had a fantastic experience at our hotel! Please don't hesitate to reach out if there's anything we can assist with in the future.