Ratings based on 1,171 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 17, 2018
Comment from Hotel Management
May 17, 2018 by David GM , Hotel Management
Thank you for staying with us and sharing your feedback! We hope to see you again soon.
1 out of 5
by A verified traveler

Posted May 14, 2018
Room was filthy, staff was incredibly rude about it.
Comment from Hotel Management
May 14, 2018 by David GM , Hotel Management
Thank you for your feedback. We will investigate this issue.
5 out of 5
by A verified traveler

Posted May 13, 2018
Very good night after a long flight - ice machine tasted of chlorine a bit but that was the only bad thing. Food good and served with a smile 😀
Comment from Hotel Management
May 14, 2018 by David GM, Hotel Management
Thank you for staying with us and sharing your feedback! We hope to see you again soon.
4 out of 5
by A verified traveler

Posted May 13, 2018
Comment from Hotel Management
May 14, 2018 by David GM, Hotel Management
Thank you for staying with us and sharing your feedback.
4 out of 5
by A verified traveler

Posted May 11, 2018
Good place to get a good nights rest
Comment from Hotel Management
May 14, 2018 by David GM, Hotel Management
Thank you for staying with us and sharing your feedback.
1 out of 5
by A verified traveler

Posted May 7, 2018
They ran out of shampoo and we had to go to 7-11 to buy our own shampoo. Hotel staff was rude when we complained.
Comment from Hotel Management
May 8, 2018 by David GM, Hotel Management
Thanks for staying with us. We appreciate your feedback. We will remind the front desk of where the shampoo is located.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mashpee, MA

Posted May 2, 2018
Our room was clean and Comfortable. Free WiFi was great! Pool and hot tub clean and we enjoyed those very much. Shuttle driver Kenneth was exceptionally friendly and helpful. Only Problem was the excessively high price of a glass of wine in the lobby restaurant ! Higher than Boston where I come from! Otherwise great place to stay!
Comment from Hotel Management
May 8, 2018 by David GM, Hotel Management
Thanks for staying with us. We appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Apex, NC

Perfect check in!

Posted Apr 22, 2018
Checking in was such a dream! We had just left another hotel due to an unclean room and were exhausted and frustrated. We booked this hotel on Expedia and drove right over. I walked in and was greeted by Eric (I think that was his name), who was warm, friendly and just what I needed! Thank you so much for being that smiling face I needed. Check in was super fast & the room was clean. Everything was great. I recommend it!!
Comment from Hotel Management
Apr 30, 2018 by David GM, Hotel Management
Thank you so much for your feedback! We are pleased to see that you had a great stay and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Welcoming Place!

Posted Apr 22, 2018
That staff was wonderful and the room was very clean. This felt like home on the go! The place was very quiet and had everything you needed. The staff knew the area and was very helpful.
Comment from Hotel Management
Apr 24, 2018 by David GM, Hotel Management
Thank you so much for your feedback! We are pleased to see that you had a great stay and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

My Favorite Place to Stay in Charlotte

Posted Apr 21, 2018
Pros: The staff, the room, the atmosphere, the proximity to the airport
Cons: Can't think of anything
Location: I'm always staying for the airport and driving down to SC, so unfortunately I can't help with things to do. There's lots to do in Charlotte, though.
I stayed at this hotel the first time I flew into Charlotte because it was so close to the airport and we are Marriott customers. I stayed a second time because of the first experience. First, if you're trying to get close to the airport and stay in a comfortable place with wonderful amenities, this is the place! They have a nice food and beverage area and they have things you can buy after hours, too. The food and the service were wonderful! But the staff made the trip. During both stays, I was greeted by friendly, warm, helpful ladies...and during this recent trip she put me on the top floor for safety reasons as I traveled here both times by myself. I would highly recommend this hotel and I will continue to return when I fly in and out of Charlotte.
Comment from Hotel Management
Apr 24, 2018 by David GM, Hotel Management
Thank you so much for your feedback! We are pleased to see that you had a great stay and hope to see you again soon!