Ratings based on 294 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 14, 2017
Right side of matress on the bed was 3-4 inches lower than left side like it had a ridge in it....room 221
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Thank you for providing your feedback. We apologize for your unpleasant experience during your recent stay with us. We take these comments very seriously and are terribly sorry for the difficulty you had with your bedding. We have shared your comments with the entire team to take appropriate action and look at areas to improve so these issues do not re-occur. We hope you will give us another chance in the near future. Thank you again for staying with us. Olivia Popplewell General Manager
4 out of 5
by Jeffrey

Clean and Modern Hotel

Posted Feb 21, 2017 on Hotels
The hotel is clean and modern, but the bed is uncomfortable.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Jeffrey, thank you for staying at the Courtyard Charlotte Gastonia. It's good to know you had an overall nice stay and enjoyed our clean facilities. However, I am sorry you found the beds uncomfortable. Our front desk is available 24 hours a day so we would have been happy to move you to another room at your request. We appreciate your business and hope to have the opportunity to welcome you back soon! Olivia Popplewell, General Manager
5 out of 5
by Richard

Posted Feb 20, 2017 on Hotels
Experience was awesome! We will be back!
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
We are very pleased to read you thoroughly enjoyed your stay at the Courtyard Charlotte Gastonia. Our team works hard to go that extra step, and we are always thrilled to see comments like yours that recognize our efforts. Thanks for being our guest, and we look forward to seeing you soon! Olivia Popplewell General Manager
5 out of 5
by Sebastian

Great place to stay.

Posted Feb 18, 2017 on Hotels
Very comfortable clean and staff was outstanding. And the Bistro was exceptional their staff very polite treated us like we were family.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Sebastian, thank you for your stay at the Courtyard Charlotte Gastonia. We are pleased you enjoyed your visit and appreciate your gracious comments about your comfortable room and our staff's hospitality. I love to share comments such as yours with my team to let them know their efforts have been noticed. Thank you again for your kind words, and we look forward to seeing you soon. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Feb 8, 2017
Bathroom needs updating. Rust forming on racks and hinges. Excellent customer service. Convenient location. Good gym. Updated hotel and contemporary finishes. Overall great stay.
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Thank you for your stay at the Courtyard Charlotte Gastonia. We are glad you enjoyed your visit and were very pleased with our service and location. We value your observation about the bathrooms and look forward to seeing you soon. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Clean, beautiful hotel, awesome fire pit

Posted Feb 7, 2017
Everything about this hotel was clean and relaxing which was awesome
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
It's a pleasure to read your fantastic remarks about the Courtyard Charlotte Gastonia. We strive to provide our guests outstanding hospitality as well as great facilities, and your compliments serve as encouragement to all of us. Thanks again, we hope to be your hotel of choice every time you visit our area! Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mich.

Posted Feb 7, 2017
Family was there for a funeral. The staff was great to us, they even posted a sign in the lobby wishing their condolences.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for your delightful review of our hotel. Your positive comments about our staff and service are greatly appreciated. Thanks for choosing the Courtyard Charlotte Gastonia. We hope you will visit us again when in our area. Olivia Popplewell General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Very welcoming staff. The rooms are clean and comfortable. Enjoyable stay overall.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for sharing a positive review of the Courtyard Charlotte Gastonia. We are so happy to know you liked our welcoming associates and that you were impressed with your well-appointed room. We appreciate your business and hope to have you visit us again in the future. Olivia Popplewell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2017
Need microwaves in the room and a little bigger refrigerator. The ones in the rooms were very, very tiny. Overall great hotel and wonderful staff!
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you for sharing a review of the Courtyard Charlotte Gastonia. We are glad that you liked our property and welcoming associates. We also appreciate your observations regarding our in-room amenities and have taken a note of it. Thanks again for your comments. We hope to welcome you back soon. Olivia Popplewell, General Manager
5 out of 5
by A verified traveler

Best Shower Ever

Posted Jan 9, 2017 on Hotels
The best hotel shower ever! Double shower heads with enough pressure to knock you over. I didn't want to get out. The beds were OK but I could've used more pillows. Front desk and bistro employees were very friendly. I wouldn't stay anywhere else next time I'm in town.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for sharing your experience with fellow travelers regarding your stay at the Courtyard Charlotte Gastonia. We are so pleased to know you loved the shower in your bathroom and that you were impressed with our friendly associates. It was great to have you here, and we look forward to your next stay with us soon. Olivia Popplewell, General Manager