Comment from Hotel Management
Sep 19, 2016 by Ashley, Hotel Management
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Charlotte Matthews. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Matthews.