Terrace/patio

Reviews of Sonesta Charlotte Executive Park

3.5 out of 5
Sonesta Charlotte Executive Park
5700 Westpark Drive, Charlotte, NC

Reviews

8.0

Very Good

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 84 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jorge

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Toilet kept clogging, house keepers delay with request for toiletries and towels. Kitchen staff refused to give take out box for breakfast we were forced to cover our plates with the glass dinnerware plates
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Jorge, we appreciate your feedback. Our aim is to provide seamless service, so it's regrettable to hear about the issues with plumbing and delays in service requests from the housekeeping team. Regarding the restaurant incident, we aim to promote a comfortable dining atmosphere, and it seems there was a misunderstanding during breakfast. Your comments will help us improve. Thank you.

10/10 Excellent

Tom, Sierra Madre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Convenient location.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Tom, we're thrilled to hear you found your room at Sonesta Charlotte Executive Park accommodating and our location suitable for your needs. We aim to offer convenience alongside comfort, and we're glad this was your experience. Looking forward to welcoming you back on your next stay with us.

8/10 Good

Debra

Traveled with partner
Liked: Staff & service
Overall stay was alright. The front desk staff were nice and helpful. The bed was clean and comfortable, The extra couch had some stains and the toilet took forever to flush. We stayed for two nights and I expected to have our room cleaned with new towels but that didn't happen. The parking fee was a surprise to us since you had to self park.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Debra, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're delighted to read your feedback about our helpful team members at the front desk and the comfortable bed provided. We regret to hear about the inconsistencies in room servicing and the surprise regarding parking fees. Your comments have been noted for further improvement. We hope to have another opportunity to better serve you in the future.

2/10 Terrible

Delvin

Liked: Staff & service
Disliked: Cleanliness
Outdated. Smells. Indoors pool water temperature was freezing cold. Rooms too small
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Delvin, we're disheartened to hear about your recent stay. Your feedback regarding the room size and general datedness indicates areas we could focus on. It's regrettable that the pool temperature didn't match your preference. We'll take your remarks into account as we continuously strive to improve our guest experience.

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the staff with pleasant. The rooms are clean we went down to the pool. It was nice and clean workout areas nice. The area around the hotel is walkable and nice, overall, great experience.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Daisy, your kind words about the Sonesta Charlotte Executive Park have truly made our day. It's particularly satisfying to hear that you found our rooms spotless, enjoyed our fitness facilities as well as the captivating outdoor pool, and appreciated the convenience of our location. Our team members aim to provide a top-notch experience for all our guests and will be glad to know that they succeeded in making your stay pleasant. We dearly hope to welcome you back for another wonderful experience very soon!

8/10 Good

Mandy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel. A few areas could be cleaned better. No vending machines on each floor. Poolside rooms would be nice during the summer, but we stayed off season.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Mandy, we appreciate your feedback regarding your recent stay at Sonesta Charlotte Executive Park. We're glad you've enjoyed our hotel and are taking note of your suggestions about cleanliness and the availability of vending machines. We can't wait to welcome you back, perhaps during the summer season when you could take full advantage of our poolside rooms!

8/10 Good

Vanaillan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Vanaillan, we appreciate your time in rating our hotel. It's heartening to know that your experience with us met your expectations. We hope to welcome you back to Sonesta Charlotte Executive Park again soon.

8/10 Good

Mykel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Mykel, it's great to hear that you had a good stay at Sonesta Charlotte Executive Park. We hope to see you again in the future and strive to make your next stay even better. Safe travels until then!

10/10 Excellent

rafael

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly patio area right off of the rooms on the 1st floor.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Rafael, it's fantastic to hear that you found the outdoor space at Sonesta Charlotte Executive Park suitable for your pet friend. We're glad our unique layout added to the convenience of your stay. Thanks for choosing us and we hope to see you again soon.

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, property conditions & facilities
great environment!!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Mya, it's wonderful to read about your experience at Sonesta Charlotte Executive Park. We're thrilled you savored the ambiance. We greatly appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Iralee, Totowa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to the highways dining. The staff was very pleasant Mrs Marcella always very pleasant and very helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Iralee, thank you for sharing your experience at Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient. We're particularly glad to learn of your positive interactions with Mrs. Marcella, who is indeed dedicated and always happy to assist our guests. Your feedback encourages our team members to continue delivering superb service. We hope to see you again soon.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Lauren, it's great to hear that you had a positive experience at Sonesta Charlotte Executive Park. We appreciate your score and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing us for your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Kevin, thank you for your generous words about Sonesta Charlotte Executive Park. We're delighted to hear you appreciated the beauty of our establishment and hope to welcome you back in the near future.

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, excellent gym and pool.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Eddy, it's fantastic to hear that you had such a great experience at Sonesta Charlotte Executive Park. Your mention of our top-notch gym and pool facilities is greatly appreciated. Here's hoping to welcome you back on your next visit.

8/10 Good

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was cold
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Nicholas, thank you for choosing to stay at Sonesta Charlotte Executive Park and sharing your experiences with us. We're sorry to hear that the temperature of the indoor pool was not quite to your liking. We strive to maintain a comfortable temperature and will certainly use your feedback as we aim to provide the best possible guest experience. We look forward to the opportunity to welcome you back for an enhanced experience on your future visits.

8/10 Good

Johnetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very particular when staying at a hotel and this hotel was everything. The entire hotel was clean and for safety no one without a key is able to go upstairs because you need a key to use the elevator so i love that. I didn't give 5 stars because I feel the breakfast is over priced. Its buffet style very little selections and is $20. This will definitely be my hotel of choice whenever I visit again
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Johnetta, thank you for choosing the Sonesta Charlotte Executive Park as your preferred stay during your visits. We're delighted our safety measures and cleanliness matched your expectations. Regarding your comment about the breakfast, we appreciate your feedback and are committed to offering fair value. We're glad to hear that we'll be seeing you again on your future travels.

6/10 Okay

Katherine

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
This stay was far too expensive for the quality of the stay. Its the equivalent to flying with Spirit. The lobby was visually appealing, the staff was kind, the beds were clean. However, the cost was excessive and surrounding areas are rundown and neglected. Prepare to pay $12/night for parking, NC taxes, and County Taxes. Overall property management is poor. There will certainly be panhandlers approaching your vehicle either outside of the property or the traffic light by the hotel. This property is not upfront, through booking agents, about what additional costs you will be charged. For ONE night, I paid $270. I was under the impression whilst booking my reservation that breakfast would be included in the stay and this was later confirmed again when checking in to the hotel. The following morning when approaching the breakfast bar, we are told there is a $20 fee to eat. I paid the $20. The buffet options were poor and limited. If you are looking to stay somewhere for less than $200 a night, that allows pets, and has FREE inclusive breakfast with QUALITY food, I highly recommend staying elsewhere.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Katherine, it appears that your recent stay didn't entirely meet your expectations. We're glad to hear you found our lobby appealing and our team members kind and helpful. It's unfortunate there might have been some misunderstanding concerning the additional costs and breakfast inclusion, we assure transparency is key in our operation. We regret to learn about your experience around the premises, your safety is our priority. Lastly, while we strive to deliver great value, your thoughts on the pricing and quality, particularly regarding the breakfast buffet, are well noted. We would highly value the opportunity to make amends in the future. Thank you for your sincere feedback.

6/10 Okay

Katrina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good for one night stay you pay 12 a night for parking
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Katrina, thank you for your feedback. We understand the parking fee might be a surprise. Rest assured, we aim to maintain a secure and accessible parking space for our guests. We hope the overall convenience of our location made your stay worthwhile.

10/10 Excellent

Justin

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Justin, thank you for your fantastic rating of Sonesta Charlotte Executive Park. We're thrilled you had an enjoyable experience with us. It's our pleasure to host wonderful guests like you and we look forward to welcoming you back for another exceptional stay.

6/10 Okay

ERNESTO, Hialeah

Business traveler
Liked: Cleanliness
Disliked: Amenities
SIMPLY AVERAGE. Not terrible, not great...closer to good than poor. AVERAGE.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Ernesto, thank you for taking the time to share your thoughts. It sounds like your experience didn't quite match your expectations. We constantly strive to exceed our guest's expectations and it seems we fell short this time around. We hope to have the opportunity to provide a more exceptional experience in the future.

8/10 Good

Paul

Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for the 4-star rating, Paul!We are delighted to see that you had a wonderful time at Sonesta Charlotte Executive Park. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

6/10 Okay

Freddie, Chester

Traveled with partner
Liked: Amenities
Luggage carts were not plentiful for the size hotel. Had great difficulty making multiple trips to the car at checkout as carts were no where to be found. Overnight parking cost is excessive.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Freddie, it's regrettable to hear of the challenges you encountered regarding luggage transportation and parking. We strive to provide convenient amenities and appreciate your feedback for further improving our services. Please know that the pricing for parking is set to align with the average cost in our location. We hope to have the opportunity to make your future visits more smooth and enjoyable.

10/10 Excellent

Brent

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Brent, it's wonderful to hear you experienced superb guest assistance at Sonesta Charlotte Executive Park. Our dedicated team members strive to exceed guest expectations. We hope to welcome you back soon on your next visit.

10/10 Excellent

Kneth, Newark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by $12 for parking. Other than that, Nothing about the facility disappointed us. Maybe I suggest a-one-time parking fee for the entire stay? Your customers may find this method more appropriate and consistent with most hotel's, that I've booked.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
Kneth, it's wonderful to hear that Sonesta Charlotte Executive Park met your expectations. We appreciate your feedback regarding the parking fee and your suggestion. We continuously look for ways to enhance our guests' experience and your input is crucial in this effort. We hope you'll consider us for your next visit.

8/10 Good

Wendi, Laurel

Liked: Cleanliness, amenities, property conditions & facilities
The people who worked at the front were very friendly.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 26, 2024
Wendi, thank you for your review. We're delighted to hear that our team members at the front desk of Sonesta Charlotte Executive Park showed you the welcoming spirit we're known for. We appreciate your feedback, and hope to welcome you back in the future.

10/10 Excellent

Tanika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere. Local to all your needs. Everything you could want within 10 minutes. I would stay here always when I come to NC. The staff was super courteous and helpful. Love it!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Tanika, we truly appreciate your glowing comments about Sonesta Charlotte Executive Park! It's wonderful to hear you enjoyed our convenient location and warm hospitality from our team members. Your kind words encourage us to continually strive for excellent guest experiences. We're thrilled to be your choice hotel in NC, and eagerly await your next visit!

10/10 Excellent

Tanika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. It’s very clean and the staff has been wonderful. Marcella was a pleasure at check in and answered all my questions and concerns. The breakfast buffet has a nice selection as well. I would stay here again for sure
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Tanika, it's heartening to hear you enjoyed your stay at Sonesta Charlotte Executive Park. We're pleased you found our property to be meticulously maintained and our team members, especially Marcella, to be accommodating and ready to address all your questions. We're also glad you had a delightful experience with our breakfast buffet. Your willingness to return is certainly the best compliment we can receive. We eagerly anticipate your next visit. Safe travels until then!

8/10 Good

Kevin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for parking.l didn't like that
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Kevin, thank you for sharing your feedback. It's understood the parking fee wasn't to your preference. At Sonesta Charlotte Executive Park, various facilities are given to ensure a premium experience. We appreciate your understanding and look forward to welcoming you back in the future.

8/10 Good

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and convenience
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Tara, thank you for taking the time to share your positive review. We're pleased to hear that the Sonesta Charlotte Executive Park's location met your needs effectively. We hope to welcome you back in the near future.

8/10 Good

ATHAR, Fayetteville

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Thanks for the great rating, Athar!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Charlotte Executive Park soon, we'd love to have you back!

2/10 Terrible

Noah

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
We appreciate your feedback, Noah.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Jill

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Jill, it's wonderful to see the high rating you awarded to Sonesta Charlotte Executive Park. We're pleased you appreciated your experience and we're eagerly looking forward to welcoming you back in the near future.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a very dirty hotel. There was hairs on the toilet the sink was cracked. All the furniture was peeling, and the service at the front desk was very inefficient.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 11, 2024
William, we regret to hear that your experience did not meet expectations. We take guest cleanliness feedback, like issues with the bathroom, very seriously. It's also disappointing to hear about your observations regarding the furniture condition and customer service speed. That feedback will be instrumental in our endeavor to enhance our guest experience. We hope you choose us again so that we can portray our genuine commitment to service.

8/10 Good

Norma

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Norma, it's good to hear that your stay at Sonesta Charlotte Executive Park generally met your expectations. Your rating signifies satisfaction and we definitely aim to consistently enhance our services. We're looking forward to welcoming you back in the future. Enjoy your day!

10/10 Excellent

AJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
AJ, it's always a pleasure to hear such positive feedback. We're thrilled that Sonesta Charlotte Executive Park provided you with exceptional service, as we always strive to create memorable experiences for our guests. We look forward to welcoming you back in the near future!

2/10 Terrible

Talia

Previous items in room from guest and sink stopped up and toilet heat didn’t work had to contact maintenance
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Talia, we regret to learn about the inconveniences you encountered during your stay. Ensuring a clean and comfortable environment for our guests is paramount, and it appears we fell short this time. We take notes of your concerns on cleanliness and maintenance for our immediate attention. Please know, our team members are always available to rectify these issues promptly. Thank you for your feedback, it is invaluable in helping us improve.

6/10 Okay

NAKEDA

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Dirty
We got there and room was not available/cleaned yet. We arrived after 6pm. We had to wait for room to be cleaned After driving for hours. The rug in the room was filthy. Rug need to be shampooed.Cigar wrappers left on balcony. Ice machine on floor did not work.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Nakeda, it's regrettable to hear about the delay with your room readiness and aspects of cleanliness that didn't meet expectations. We understand the importance of these details and appreciate you bringing them to our attention. Our team is dedicated to addressing these points to enhance our guest experience. Thank you for sharing your feedback.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing your feedback, James.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 Good

Bevan

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
We appreciate you sharing this positive rating, Bevan!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta Charlotte Executive Park. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

brandon

Traveled with partner
Liked: Amenities
Best hotel experience ever i’ve ever had.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Brandon, it warms our hearts to read your kind words! We're thrilled to learn that your stay at Sonesta Charlotte Executive Park surpassed your expectations and you had such an excellent experience. We pride ourselves in creating memorable moments for our guests. We truly appreciate your feedback and look forward to being part of your future travel plans.

6/10 Okay

Riyah

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Riyah, we appreciate your rating on Hotels.com. It appears your stay was satisfactory but may have fallen short of expectations in certain ways. We take all guest feedback into consideration and strive to continually improve our services. Should you decide to stay with us again, we will endeavor to provide a more fulfilling experience.

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Gwendolyn, thank you for choosing to stay at Sonesta Charlotte Executive Park and for taking the time to provide your feedback. We're thrilled to see that your recent stay met your expectation. We hope to welcome you back in the future.

10/10 Excellent

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Customer Service on Dec 27, 2023
Isaac, it's wonderful to see your five-star rating for Sonesta Charlotte Executive Park. Our team is delighted that we met your expectations. We hope to have the pleasure of serving you again soon.

10/10 Excellent

Luis J

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 17, 2024
Thank you for taking the time to leave this wonderful rating, Luis! We hope to see you again soon at Sonesta Charlotte Executive Park so we can share yet another amazing experience!

6/10 Okay

Sylvia

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
I was advised upon arrival of a $12 daily fee for parking, this was not mentioned, i.e. like the breakfast fee. Reception was less than stellar.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
Sylvia, thank you for sharing your experience. It seems there were unexpected elements you encountered during your stay, such as the parking fee. We regret that the reception process didn't meet your expectations, and we are always looking to improve communication regarding our additional services. Please know your comments will be taken into consideration by our team members, so we can provide a more seamless experience in the future. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
Joseph, it's terrific to see your high rating for Sonesta Charlotte Executive Park! We trust you had a wonderful stay and enjoyed everything our property has to offer. Thanks for choosing us and it would certainly be our pleasure to serve you again in the future. Safe travels until then!

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Patricia, thank you for the positive rating of Sonesta Charlotte Executive Park. It seems you had a pleasant stay with us. Your feedback is appreciated and we hope to see you again soon for another enjoyable visit.

10/10 Excellent

Chris, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Chris, thank you for your high rating of Sonesta Charlotte Executive Park! We hope you had an exceptional stay and are looking forward to welcoming you back for an even better experience next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Even without any associated comments, we thank you for your positive feedback. At Sonesta Charlotte Executive Park, we aim to provide a top-quality experience for our guests. We're delighted to know that you enjoyed your stay and warmly invite you to visit us again. If there's anything we can do to make your future stays even more enjoyable, please let us know.

2/10 Terrible

Ashley

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
We appreciate the feedback, Ashley.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.