Seasonal outdoor pool

Reviews of DoubleTree by Hilton Charlotte Uptown

4 out of 5
DoubleTree by Hilton Charlotte Uptown
895 W Trade St, Gateway Center, Charlotte, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 530 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Afríca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the property of Johnson and Wales. Staff and service were great.
Stayed 1 night in Mar 2024

8/10 Good

Carrie

Liked: Cleanliness, staff & service
The only reason I gave the property condition category a 3 was because our shower didn’t drain in room 402. Otherwise it was a very nice place and the employees working the desk were always very friendly and greeted us every time we came and left. The one guy gave us recommendations of were to eat because their restaurant wasn’t open yet. We went to the place he recommended and it was great. We would definitely stay there again when visiting our friend who lived in a apartment a block away from the hotel.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Carrie,Thank you for choosing DoubleTree by Hilton Charlotte Uptown and for sharing your kind review. While we are sorry to hear you had concerns with the shower, we are happy that otherwise, you had an enjoyable stay. Your comments are all important to us and will be shared with the team. We look forward to welcoming you back and impressing you further.Kind Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, staff & service
The bathrooms felt outdated. Great water pressure though
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Deborah,Thank you for your honest review. It was a pleasure having you as our guest during your time in Charlotte. Your comment about the bathrooms is greatly appreciated, and we invite you to reach out to us offline with further information, as guest feedback is our foremost catalyst for effective change. Take care, and we hope to hear from you soon. Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Gary

Traveled with family
We had no issues with the hotel. The prices for breakfast were outrageous!!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Gary,It's wonderful to hear that you had a great experience with us. We understand your concerns regarding breakfast and appreciate your feedback. We value your insights, and we continuously strive to provide a balance of quality and value in all our services. Thank you for sharing your thoughts, and we look forward to surpassing your expectations during your next visit.Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

8/10 Good

Joanne

Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Mr. Joshua,Thank you for spotlighting our friendly, attentive staff and sharing your positive experience. Welcoming you back would be an honor, so please return soon for another fantastic time.Kind Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. And the breakfast was very good.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Steven,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and delicious breakfast offerings hit the mark for you. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

8/10 Good

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a beautiful lobby, although the rooms were a little dated. For the most part the room was clean. Oh and the fresh, warm cookies and water upon checkin were a great touch!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Ms. Alicia,Thank you for taking the time to leave us a review. We are glad that you enjoyed our treats at the front desk. It is great to know that you appreciated our high standards of cleanliness as well. Please visit us again so we can show you an even better experience. Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N nice facility but short on staff
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Laura,Thank you for taking the time to leave a review. It was a pleasure having you here, and we appreciate you giving us a perfect rating. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

6/10 Okay

Malissa

Liked: Staff & service
The area was ok. The rooms looked old with a few bandaid fixes. I didn’t enjoy being here but just needed a place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Malissa,While we thank you for being our guest and sharing your feedback, we are sorry you weren't more impressed with your stay. Please know our team works hard to ensure our offerings are in top-notch condition for our guests. That said, we will be sure to review your comments with our team to ensure we are always offering our best. It's our hope we have another opportunity to welcome you back and impress you further.Kind Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Anthony, Winter Garden

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk are great and very helpful.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Anthony,Thank you for taking a moment to share your wonderful review. We know the staff at DoubleTree by Hilton Charlotte Uptown makes all the difference, and we truly appreciate you highlighting the commitment of our amazing team. They will be honored by your kind compliments, and we are all excited to welcome you back on your next trip to Charlotte.Kind Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Talisa

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gervard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close tot he stadium. Great location and great hotel
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Joseph,It's wonderful to receive your outstanding rating of DoubleTree by Hilton Charlotte Uptown! We're delighted that being so close to Bank of America NFL Stadium enhanced your visit. Our team is also proud that you had an excellent stay. Many thanks for your kind compliments and we hope to see you again!Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

4/10 Poor

Tracy

Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Packer/Panther game
Front desk clerks were fantastic very accommodating and explained everything well. Room was very clean and comfortable.
View of Bank of America Stadium from room.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Robert,Thank you for sharing your experience! We're delighted that our front desk team was fantastic and accommodating, providing clear explanations during your gameday stay. It's also great to know your room was clean and comfortable. We strive to ensure every guest has a pleasant experience, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back to DoubleTree by Hilton Charlotte Uptown for another enjoyable stay!Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff was very polite and knowledgeable. The man and woman that were at the front desk when i checked in seemed to work really well together as a team
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear James,Thank you for your fantastic feedback on your stay with us at DoubleTree by Hilton Charlotte Uptown! It was amazing to hear that our staff made such a great impression and that you appreciated the front desk staff members so much! We will pass along your compliments and are looking forward to your next trip to Charlotte!Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Nice Hotel
Warm welcome (and cookies!), professional, clean and comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Jessica,From our clean, comfortable accommodations to our tasty cookies, we're thrilled to know that you enjoyed everything about your visit. Thank you so much for the high rating and we hope to see you again at some point soon. Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Erica,Thank you for your great review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope to welcome you back soon.Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

4/10 Poor

Matthew, Winston Salem

Traveled with family
Disliked: Staff & service, amenities
Restaurant was a nightmare. Waited almost 2 hours for a few appetizers which did not come. Staff was overwhelmed and there were 2 people standing at reception desk not doing anything to help out.
Stayed 1 night in Oct 2023
Response from General Manager on Dec 5, 2023
Dear Matthew,We're truly disappointed to hear about your experience at our restaurant, and we sincerely apologize for the delays and service issues you encountered. This is not the level of service we aim to provide. Your feedback is valuable, and we will address these concerns to ensure better service in the future. We appreciate your patience and hope you'll consider giving us another opportunity to exceed your expectations.Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating to help us celebrate my sister’s birthday. We will definitely be staying here again next time we’re in Charlotte.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Kayla,We are honored you chose to celebrate your sister's birthday with us at DoubleTree by Hilton Charlotte Uptown and thrilled you enjoyed your stay. Thank you for the lovely compliments about our amazing team. They will be delighted you were impressed, and we all look forward to welcoming you back on your next trip to Charlotte.Kind Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay just off the main area in Uptown Charlotte
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Mr. Mark,Thank you for choosing to stay with us at DoubleTree by Hilton Charlotte Uptown. Our goal is to provide every guest with a great experience, so we're thrilled our convenient location was a highlight of your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach out. The pleasure was all ours, and we hope to welcome you back in the future.Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Amanda,Thank you for sharing your comments with us. We are glad to see that you enjoyed your overall visit. It was a pleasure hosting you, and we hope to see you again soon! Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

6/10 Okay

Ondulla

Stayed 1 night in Nov 2023

10/10 Excellent

Summer

Stayed 1 night in Nov 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Birgit, Leland

Liked: Cleanliness, staff & service, property conditions & facilities
The check in hostess was outstanding; she was professional, helpful and super nice!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 4, 2023
Dear Birgit,It was such a pleasure having you stay with us recently! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Ms. Lori,Thank you so much for the perfect rating, and we're delighted to know that our amazing team members were the highlights of your stay. Please consider coming back to join us again soon. Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Rose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Antonia

Disliked: Staff & service, property conditions & facilities, room comfort
Trouble
Trouble for the price and my price changed
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Antonia,Thank you for your feedback. It's concerning to learn about the issue you encountered, and we're sincerely disappointed we fell short of your expectations. Your insights are valuable as we aim to offer consistent, transparent pricing. We'll look into this to ensure a smoother experience for future guests, and we hope you will allow us to provide you with a better stay in the future.Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was superb, except for my shower kept getting the bathroom floor wet. I showered twice and both times the floor ( 528) got water on it. I had to use the towel to dry it.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Mr. Charles,Thank you for allowing us to host your recent visit. We're delighted that your overall stay was exceptional, and we trust you had a restful night's sleep. However, we regret any inconvenience caused by the concern with your shower. Thanks for your input as we continually strive to improve our guests' experiences. Should your travels bring you back our way, it would be a privilege to serve you again.Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

6/10 Okay

jake

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Average stay overall. Clean rooms. No towels or soap in my room this time and had to call up for them.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 11, 2023
Dear Jake,Thanks for your review. We're glad you found your rooms clean, but we're disappointed that the absence of bathroom amenities fell short of our usual standards. We appreciate you bringing this to our attention, and we hope you'll give us another chance to meet your expectations in the future.Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Shamaine

Stayed 2 nights in Sep 2023

8/10 Good

Danny J

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Lorie

Stayed 1 night in Sep 2023

10/10 Excellent

Daryl, Newhall

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and very helpful staff. Parking was easy at the hotel. Loved the hospitality
Stayed 2 nights in Aug 2023
Response from General Manager on Oct 6, 2023
Dear Mr. Daryl,Thank you so much for choosing to stay with us at DoubleTree by Hilton Charlotte Uptown. Our goal is to impress every guest with our exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to easily find parking. The pleasure was all ours, and we hope you'll choose us again in the future.Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a line at check-in but Craig checked us in and was super friendly and helpful! Ubering to and from The Underground at the Fillmore was easy and not a problem. My husband and I will likely stay at a Double Tree in the future. Very happy with our experience!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Kari,Thank you for being our guest at DoubleTree by Hilton Charlotte Uptown and for sharing your delightful review. Craig is a valued member of our team, and will be thrilled to know he helped make your stay so enjoyable. We look forward to welcoming you back again soon.Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Location was convenient to Johnson Wales University.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Paula,We're absolutely delighted to hear you enjoyed your stay with us at DoubleTree by Hilton Charlotte Uptown. Your compliments about our staff and location are much appreciated. We hope to see you again the next time you're in town!Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Rebekah

Stayed 1 night in Sep 2023

10/10 Excellent

Denise, UPPER MARLBORO

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay, I would come back.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Denise, It was such a pleasure having you as our guest! We're thrilled you had an enjoyable experience. Thank you for your review and perfect rating, and we look forward to your return!Sincerely,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown

10/10 Excellent

Tamieka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Nice, Quiet,Convenient to everything.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Tamieka,Thank you for being our guest at DoubleTree by Hilton Charlotte Uptown and for taking the time to share your delightful review. We are thrilled that our great location and clean, peaceful accommodations exceeded your expectations. We look forward to welcoming you back on future trips to the area.Best Regards,Bill DeLoacheGeneral ManagerDoubleTree By Hilton Charlotte Uptown