Ratings based on 61 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler from south carolina
Posted Sep 21, 2015
Halls were dark. Room smelled like a laundry basket of dirty work clothes. Carpet and kitchen tile were dirty to the point it stuck to your feet. Bed spread had stains on it. I will never stay with this hotel brand again. I worried that my clothes smelled like the room when I went to work each day. Happy I had only booked 2 nights as I moved a few hundred yards down the street and had a great experience for the same price.
by A verified traveler from Charlotte
Hotel problemsPosted Sep 14, 2015
The smell in the hallways and room was not pleasant and when I took a shower I realized that the drain was clogged I could've taken a bath and a shower at the same time...
for Everyoneby A verified traveler
Nice HotelPosted Jul 23, 2015
Pros: They had great customer service at the front desk.
This was a good place to stay. Hotel was clean, but the customer service was excellent. It is good to stay away from all the business of the city.
Comment from Hotel Management
Aug 10, 2015 by Manager, Hotel Management
It is so rewarding to read that you had nice stay with us. I truly appreciate your comments regarding our great customer service and the cleanliness of our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
for Familiesby Bryan from Pennsylvania
Eh, could've been a bit more helpfulPosted Mar 31, 2015 on Hotels
We arrived a but early from an 8 1/2 hour drive (10 with three stops), we came in with an 8 month old. Was hoping that we could maybe check in early so we could let baby stretch out, but nothing was available yet. Understandable. They promised to call us when a room was ready. So we went to have lunch down the street (awesome food locations not even a few blocks over) but when 3 I clock hit and we still weren't called we started getting very upset. Check in time is supposed to be 3 O clock. We realize maybe they won't have something as early as 1230 when we arrived, but we had to wait even after check in time. Don't understand why it takes so long to get rooms ready :(. The hotel staff and owner seemed very apologetic and really tried to make us feel welcome. But when we were followed to the room and tried to get comfy and they're still holding our door open trying to talk to us... We became I comfortable. The room was nice and spacious. It was great to have a lot of room for baby to crawl around and get so a energy out. And it felt very homely as we were staying for 2 nights. Comfy bed. Didn't feel super clean but was clean enough. Possibly would stays here again, but would first try out the extended stay right off the highway first for comparison .
Comment from Hotel Management
Jun 20, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I sincerely apologize that we were unable to accommodate you with an earlier check-in time. In response to your feedback, I will go over our check-in procedures with our front desk staff to make sure we are as efficient as possible. Still, I am glad to read that you enjoyed our spacious rooms and comfortable beds. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
by A verified traveler
The room was clean. That is the best to share.Posted Mar 14, 2015
The staff was super nice but the room was very mediocre. Clean but questionable. The bed was not comfortable and the carpet was dirty. This is a place of last resort. Either for price or just passing through.
for Couplesby Sharon from Gastonia, NC
A little getaway. ...Posted Mar 14, 2015 on Hotels
Ember was very helpful and attentive. This will be my choice hotel when I decide to stay again.
for Familiesby A verified traveler
Posted Mar 9, 2015 on Hotels
for Couplesby Eric from Atlanta
Would stay elsewherePosted Dec 12, 2014 on Hotels
Hotel was clean but seemed old. I didn't feel like it was a good value.
for Getaway With Friendsby Kerstin from Fairfax, VA
Not a pleasant stayPosted Dec 9, 2014 on Hotels
Room wasn't ready by check-in time. Lady at front desk left to go get it ready and it took her forever to return and finalize my check-in. Towels in room didn't look particularly clean and there was also no trash can in room. Hotel also didn't have an ice machine. Doubtful that I'll ever book at this chain again.
for Personal Eventby Andre from Columbia, SC
User friendlyPosted Oct 31, 2014 on Hotels
Front desk clerk was very helpful,room was very clean. Clerk checked room prior to my arrival and verified room was ready. Breakfast could have been better though,with a larger variety.