Exterior

Reviews of Fairfield Inn by Marriott Arrowood

2.5 out of 5
Fairfield Inn by Marriott Arrowood
7920 Arrowridge Blvd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 298 out of 582 reviews" "
Rating 8 - Good. 196 out of 582 reviews" "
Rating 6 - Okay. 43 out of 582 reviews" "
Rating 4 - Poor. 17 out of 582 reviews" "
Rating 2 - Terrible. 28 out of 582 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristie

Traveled with family
Liked: Cleanliness
The room could have used some upgrades. The bed was comfortable though. The breakfast was at minimal only ok. Great diner next to the place. If you aren’t looking for fancy this is ok.
Stayed 2 nights in Mar 2024

8/10 Good

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pleasant and helpful front desk staff. Furnishings need updating or re-finishing.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean rooms and good beds. Bathroom and air-conditioner need updating.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Tim

Stayed 3 nights in Nov 2023

10/10 Excellent

Meghan, Cicero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean. Convenient and quiet location, easy on/off for the highway, and close to restaurants and stores. Our first room was next to an equipment room so it was quite loud (not the staff's fault, just poor judgment on whoever designed the layout of the building/rooms but staff moved us down the hall to a much quieter room which was much better. The rooms are clean and very comfortable. Would stay again.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always satisfied
My stay came with peace and quiet time just like I like it. Fairfield delivers every time.
Stayed 2 nights in Oct 2023

8/10 Good

Dametria

Traveled with group
Liked: Staff & service, property conditions & facilities
It's too hidden for someone who's not familiar with the area. Maybe paint the rooms to brighten them up a little.
Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Fran

Stayed 1 night in Sep 2023

4/10 Poor

Jeremy

Stayed 1 night in Sep 2023

8/10 Good

Sidonie

Stayed 1 night in Sep 2023

2/10 Terrible

Oz

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Janie is the best at front desk Sad the pool was closed with temp outside near 100 degrees They shouldn’t advertise having a pool if it isn’t available Very disappointed of that Best publishing a disclaimer that pool isn’t available after Labor Day
Stayed 2 nights in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Amenities
We stayed for 2 nights and never received fresh towels or wash cloths. Had to ask for toilet tissue. they never changed the sheets or emptied the trash. When we arrived the person at the front desk was on her cell phone and ‘didn’t see us’ for a couple of minutes. We had 3 guests and she didn’t see us.
Stayed 2 nights in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Shyam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No coffee in the breakfast area. Tv in the room didn’t work. Manager never cared to call even after I left my name and number at the front desk. This is a terrible hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was perfect. Everything that was offered came in handy at the right moment it was needed.
Stayed 1 night in Jul 2023

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
So many things wrong. Most importantly the air conditioning did not work, any where on property. Room was not clean ( ice bucket was dirty and trash on floor). Very thin towels. Breakfast was not edible.
Stayed 1 night in Jul 2023

4/10 Poor

Lamoiya

Disliked: Cleanliness, property conditions & facilities
Very noisy, property needs to be renovated. The price of the rooms don't match the looks of the hotel. Very disappointing. Its giving motel 8 rather than a partnership of marriot. Rooms seemed to be first come first served. Paid for my king size bed room in advanced. Got to the hotel and the staffed informed that only room was left was a king handicap room.
Stayed 2 nights in Jul 2023

6/10 Okay

Monica

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Not the Marriot I am use to
Not too good room was not as clean as I expected feces on the toilet no room service as requested they said they were short staffed Pool was not clean had dead bugs floated in the pool Exercise room only had 1 working machine I like Marriot but very disappointed at this one will not return
Stayed 3 nights in Jun 2023

2/10 Terrible

Amelia

Stayed 1 night in Jun 2023

10/10 Excellent

Hannah

Stayed 1 night in Jun 2023

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Check in was easy, clerk was pleasant. Room was mostly clean, just a few hairs in the tub. Bed was comfortable. Breakfast ok, they could use a second waffle maker as there was a line every morning for the one they had. Pool was dirty with leaves with no change in 3 days we were there; seems to be ignored. All staff was friendly and pleasant. Overall, it was a good stay and we would stay here again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another nice stay
My stay was nice as always. I had a small complaint. I found someone’s knitted hat on the side of the bed. That’s it. Nothing too major.
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean place. Close to highway. Breakfast could be better but sufficient
Stayed 1 night in Jun 2023
Response from Kenny on Jun 19, 2023
Thank you for your feedback. Your experience is very important to us. We will work on our breakfast and hopefully next time it will be more satisfying.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Property was inviting and safe.
Stayed 1 night in Jun 2023

10/10 Excellent

Carroll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Marcia

Stayed 1 night in Jun 2023

10/10 Excellent

JAMES, Elizabethton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the motel is located close to I-70, the setting was quiet.

10/10 Excellent

JAMES, Elizabethton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to interstate but quiet setting.
Stayed 1 night in Jun 2023

8/10 Good

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

paul

Stayed 1 night in May 2023

4/10 Poor

Vivian S

Stayed 3 nights in May 2023

8/10 Good

lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the property was clean. However, it didnt feel good to take shower and find long hair that didnt belong to you in the tub and on the wall near the shampoo.
Stayed 1 night in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking out Charlotte
A quick stop over on a longer trip. It provided a central location while visiting the Charlotte area.
Stayed 2 nights in May 2023

10/10 Excellent

RUEH HERNG

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
generally clean and pleasant. Reached at 1pm, but have to wait until 3pm to check-in, not very good experience with the wait.
Stayed 2 nights in May 2023

6/10 Okay

Adrian

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
smelly rooms with old carpet, gym is a joke , very noisy inside from proximity to hwy. Super nice and friendly staff
Stayed 1 night in Apr 2023

6/10 Okay

Rick

Traveled with family
Liked: Staff & service, amenities
Older and could use update Problem with booking and price and getting response from the company
Stayed 1 night in Apr 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Terrance

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Stayed 4 nights in Mar 2023

10/10 Excellent

Jiuzhou

Stayed 5 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

KEITH

Stayed 1 night in Mar 2023

10/10 Excellent

Doria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and rooms were clean. Convenient location - we stay here every time we’re in Charlotte!
Stayed 2 nights in Mar 2023

8/10 Good

Hope

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
There was trash in the parking lot. Could you have been cleaner. The hotel room was dated but clean.
Stayed 1 night in Mar 2023