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Reviews of Fairfield Inn & Suites by Marriott Charlotte Matthews

2.5 out of 5
Fairfield Inn & Suites by Marriott Charlotte Matthews
8540 East Independence Blvd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 929 reviews" "
Rating 8 - Good. 246 out of 929 reviews" "
Rating 6 - Okay. 83 out of 929 reviews" "
Rating 4 - Poor. 39 out of 929 reviews" "
Rating 2 - Terrible. 45 out of 929 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kayoua

Traveled with family
There were kids & a toddler running around at almost midnight in the lobby while we were checking in. They were so loud & no guardian was there to supervise. Our room didn’t smell clean. It smelled like juice had spilled in the room. It was an older & darker looking hotel. Everything just looked old & dark so you can’t really tell how clean the room was.

6/10 Okay

Gracemarie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool had green water completely needed a cleaning. They ran out of every breakfast item by 8 o’clock Tues morning and staff did not speak. English could not provide oatmeal pancakes no coffee juice, no eggs, or sausage. When asked to refill, she kept repeating words and did not understand what was being asked. Including napkins or oatmeal. Food area had crumbs and spills everywhere. Third time here at this same location within four months first time I see this and is very disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deairious

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Team was great from check in to check out.. pool was perfect temperature,, not to hot, not to cold.. spacious rooms !!! Definitely recommend staying here when visiting Charlotte!! Thank you for the wonderful stay .!!
Stayed 1 night in Apr 2024

10/10 Excellent

Chi, Cary

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Myounghee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast
Stayed 1 night in Apr 2024

4/10 Poor

shawn

Disliked: Cleanliness, property conditions & facilities
It stinks and there is mildew. The mildew snell is strong in the hallways, elevator and the rooms.
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldnt sleep well because of sound from other rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Johnny

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed was comfortable. Room was spacious. Staff was very friendly. Breakfast was good. Will book again in the future.
Stayed 1 night in Apr 2024

2/10 Terrible

ROCHELLE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was harrassed and spoken very rudely by Tim or tom regarding the dog wirh i have a camera in my showing the dogs were normal but tim was confused about other dogs making a noise. At check in they told me $25 per day per dog after seeing my dog but now they charged me $100 per day for the 2 gods when its suppose to be $50 a day for both dogs, $25 each. Horrible customer service, very rude....i will dispute it with my bank
Stayed 6 nights in Mar 2024

10/10 Excellent

Cesarya

Liked: Cleanliness, staff & service, property conditions & facilities
💕

6/10 Okay

Angelica

Traveled with group
Liked: Staff & service
Disliked: Amenities
The stay was fine, but I just wish the front desk agent would have told me there was an indoor pool that was open. I would have got in the pool. He told me about breakfast, which was real basic (sausage looked under cooked), drink machine was out of order‼️ Good for 1️⃣ night, but would not stay multiple nights.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book and convenient rates are fair
Stayed 1 night in Mar 2024

6/10 Okay

Indira

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Hailemikael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good , until a few days later my account was charged for full price even though I booked my stay through expedia and the security hold was still pending too. I called to check I was told that It was refunded and it will hit my account with in a few days and that was few days a go already and still nothing. I didn't like they were just able to do that easily plus this never happened to me before so it I felt like i was getting scammed I hate it.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Traveled with family
Lovely hotel, nice staff, clean updated rooms, big TV, free WiFi. Reasonable price, good location. Very nice stay there.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious with many varieties. The pool and rooms were very clean. The check in workers were kind.
Stayed 1 night in Mar 2024

2/10 Terrible

Laquanda

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable accommodations and staff was very friendly and helpful. Would definitely stay again
Stayed 1 night in Mar 2024

8/10 Good

DAWN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Would book again.
Stayed 4 nights in Mar 2024

10/10 Excellent

LaShonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had is that they don't accept cash for their incidental fee
Stayed 1 night in Mar 2024

10/10 Excellent

Venetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leonard, Pawleys Island

Liked: Cleanliness, staff & service, property conditions & facilities
great price point for a Sunday
Stayed 1 night in Mar 2024

10/10 Excellent

Amin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room And a guy at front desk was awesome and very friendly and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Yasirys

Stayed 1 night in Mar 2024

8/10 Good

Chun Sheng

Liked: Cleanliness, staff & service, property conditions & facilities
Valued
Stayed 1 night in Mar 2024

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given five stars but I heard traffic all night..Hotel is very clean and staff was great. Breakfast was eggs,bacon,toast,bagles,waffles,muffins.
Stayed 1 night in Mar 2024

6/10 Okay

Nakpangi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs security, my car window was broken into on my 2nd night.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jamel Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for price
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

8/10 Good

tisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Nekisha

Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Mary Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Traveled with partner
Liked: Staff & service
I hardly slept the entire night. This was no fault of the property but the room above me was stomping/jumping/banging on the floor the entire night. There appeared to be a very large group of children on a sports trip and apparently some were unattended. Noise in the hall. Doors slamming, etc. There was a car parked on the side of the building where my room was that was blasting music during the night after I had gone to bed. No fault of the staff but the stay was terrible.
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Stayed 1 night in Feb 2024

10/10 Excellent

Lei

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door is closed in the night, and only the staff can open the door for guest, that make me feel safe. The breakfast is good.
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms not made up and prepped for new guests.
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff…
Stayed 1 night in Jan 2024

10/10 Excellent

jeannette

Stayed 3 nights in Jan 2024

6/10 Okay

Tk

Liked: Cleanliness
The room too small for suite
Stayed 1 night in Jan 2024

10/10 Excellent

Geneva

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Valerie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Could not turn heat beyond 73 degrees on a cold January day; Shower curtain too short caused water to pool on bathroom floor; sink had slow drain.
Stayed 1 night in Jan 2024

8/10 Good

Andrew Lee Garza, Charlottle

Business traveler, Traveled with partner
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Jan 2024