Ratings based on 427 Verified Reviews

3.5 out of 5
62% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from D

Not worth the price

Posted Mar 9, 2017
We spent over $500 for one night in a tiny king bed room. Just out of the city we stayed at a Hyatt that was twice the size room with a separate living room, had a kitchen, for half the price! The bathroom was gorgeous though.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Candicd, Thank you for choosing us for your accommodations. Please accept my apologies that we let you down during your stay. We will certainly take your concerns into consideration. Thank you again for your feedback and we look forward to providing you with exceptional service on a future visit. Thank you again, Bill Moore General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 30, 2017
Did not like the added parking fee. It was a surprise.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for sharing your valuable feedback regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. It’s a pleasure knowing you enjoyed your stay while you were here. We appreciate your observation and hope to have the pleasure welcoming you back soon. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, beware the parking fee.

Posted Jan 24, 2017
It's exactly what you would expect in this price range. Nice and clean, friendly staff, comfortable bed and bedding, nice bar, and decent location. Beware the $18 a day parking fee that was a little much and unexpected!
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. We are glad that you liked our friendly associates, convenient location and your comfortable room as well. However, we are sorry for your disappointment with our parking charges. We hope this did not deter your overall positive stay with us and that you will choose us again in the future. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamestown, NC

Charlotte Cheer Comp

Posted Jan 20, 2017
The rooms were clean and very comfortable. The staff was very accommodating and the free shuttle was the best!
Comment from Hotel Management
Jan 21, 2017 by General Manage, Hotel Management
Thank you for your review regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We are delighted you loved our well-appointed room, exceptional service provided by our professional and friendly staff and our complimentary shuttle service. It was our pleasure serving you, and we hope to have the opportunity of welcoming you back on a future visit. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler

A+ Customer Service

Posted Jan 1, 2017
The staff were the nicest group of people. The only reason I am giving one less star is that our room was not cleaned while we were out for the day.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for your valuable feedback regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We are so pleased that you enjoyed the service provided by our well-trained staff. However, we are disappointed to know the inconvenience you had in your room. I have shared your concern with my housekeeping team and ensure you that this will not repeat again in the future. Thanks for getting it to our notice, and we hope to welcome you back soon. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2016
Pros: The proximity to downtown and the customer service of the staff. I also enjoyed the restaurants food and hospitality
Cons: Room 326 needs exhaust fan outside relocated away from window
The first room I was in had issues with a loud fan outside the window on the roof which made excessive noise and caused the room to smell like food from the kitchen fumes being exhausted against the window. However, the staff quickly took care of the issue and relocated me to another room which was very nice. the cleanliness was great, the staff was great, and the restaurant was great as well.
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Thank you for your review. We want our guests to enjoy a comfortable and a stress-free stay so we are glad our staff delivered just that. Thank you for recognizing their efforts. We appreciate you mentioning that you also enjoyed our closeness to downtown and our in-house full-service restaurant and bar. Thank you for being our guest at the Fairfield Inn & Suites Charlotte Uptown, and we hope to serve you again soon! Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
3 out of 5
Recommended
for Everyone
by A verified traveler from Garner, United States of America

Beautiful hotel, not close to downtown though

Posted Nov 28, 2016
This hotel is beautiful and has a great staff! We were visiting from Raleigh, NC to celebrate our wedding anniversary and go to the Hornets game. The hotel is 5 mins from downtown when driving but at least a 15 min walk so not ideal if you want to walk downtown and explore. However, the hotel offers complimentary shuttle within 3 miles of the hotel so you can always elect to take the shuttle and they will pick up until 11:00PM as well! The complimentary HOT breakfast includes waffles, oatmeal, grits, bacon (or turkey sausage, pork sausage), boiled and scrambled eggs, cereal, muffins, sausage gravy, biscuits, assorted fresh fruit, and juice. They also havehave fruit infused water as well! My husband and I enjoyed our stay and the staff was so kind and accomdating! The only con for the hotel is very close to the main highway so we kept waking up to the LOUD sounds of sirens, beeping horns, and traffic...... I would likely pick a hotel closer to downtown next time or stay here when its a bit warmer for walking. The lady that works in the kitchen was super sweet!
Comment from Hotel Management
Nov 29, 2016 by Manager , Hotel Management
Keisha, I appreciate you taking the time to write a review about your recent visit to the Fairfield Inn & Suites Charlotte Uptown. Your feedback is very important to us. It was a pleasure to read how much you enjoyed our clean, comfortable facilities and helpful staff. We apologize for the inconvenience you experienced due to our location! We appreciate your patronage and hope that we will have a chance to serve you again in the future. Thank you again, Bill Moore General Manager Fairfield Inn & Suites Charlotte Uptown
3 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Thank you for your feedback regarding your recent stay with us. I'm so pleased that you enjoyed our facilities and found your stay to be worth the money. I will be sharing your wonderful comments with my team to let them know that you appreciated their hard work. Thank you for being our guest and we hope to serve you again soon! Thank you again, Bill Moore General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Nice hotel close to all the good nightlife spots.

Posted Nov 13, 2016
I thought the hotel was beautiful. It's in a good location. The shuttle service took us where we wanted to go. The staff was very helpful and friendly. Great breakfast in the morning. Will definitely stay here again next time I'm in Charlotte.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for staying at the Fairfield Inn & Suites Charlotte Uptown and sharing your wonderful words online. We are delighted that you loved our helpful associates, shuttle service and especially our convenient location which proved to be perfect for your needs. We appreciate your kind review and look forward to seeing you again soon! Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2016
Pros: Amenities. Modern design. Beautiful outdoor space.
Cons: Need better food options. Shouldn't charge for parking. Too far to charge for long walk to downtown.
Location: Location could be better.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. We are happy that you liked our modern property and all the amenities that we have to offer. We also appreciate your observations for the food we serve and for our parking charges. It was our pleasure serving you, and we hope to have another opportunity to serve you better in the future. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown