Ratings based on 436 Verified Reviews

3.5 out of 5
62% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Beautiful hotel

Posted May 18, 2017
This is my favorite hotel in the uptown area. I've stayed here a few times, and have never been disappointed. An extremely helpful staff and beautiful accommodations.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Dear JoAnne, thank you for making the Fairfield Inn & Suites Charlotte Uptown your home away from home. We are pleased to read that we continue to meet your needs and expectations each time you stay with us. We strive to impress our guests by providing the best facilities and service. Your comments will encourage our team to keep up the great work. Thanks again, we look forward to seeing you again. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler from charlotte NC

Convenient to hospital

Posted Apr 20, 2017
My husband was in Novant Hospital and this was less than a mile away. I was able to come back and relax at hotel. Food in restaurant was delicious. Very quiet in hotel. Coffee service in room. No tea for us coffee haters. Since we had to leave for hospital admission at 5:45 am the breakfast buffet was not available to me. Not even the tea /coffee pots were there which are there all day.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Dear Lilo, thank you for choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. We are glad our location was convenient for your needs and that you were impressed with the food we serve. However, we are sorry for not meeting all of your expectations. Please come back and stay with us again on your next trip to Charlotte. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
3 out of 5
by A verified traveler from D

Not worth the price

Posted Mar 9, 2017
We spent over $500 for one night in a tiny king bed room. Just out of the city we stayed at a Hyatt that was twice the size room with a separate living room, had a kitchen, for half the price! The bathroom was gorgeous though.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Dear Candicd, Thank you for choosing us for your accommodations. Please accept my apologies that we let you down during your stay. We will certainly take your concerns into consideration. Thank you again for your feedback and we look forward to providing you with exceptional service on a future visit. Thank you again, Bill Moore General Manager
4 out of 5
by Marion

Posted Feb 27, 2017 on Hotels
Great Hotel but a little out of the way from direct downtown. Shuttle is available though. Parking is tough and access is confusing until you get the hang of it.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Marion, thank you for reviewing Fairfield Inn & Suites Charlotte Uptown. We are glad your overall visit was a pleasant one and that you appreciated the convenience of our shuttle service. We value your observation and apologize for any inconvenience caused. Thank you for your business. We hope to serve you again in the future. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
5 out of 5
by Wayne

Very beautiful Hotel

Posted Feb 13, 2017 on Hotels
I enjoyed my stay, the 10th floor balcony view was exquisite. They only charged me a 20 dollar deposit which covered my parking. I was satisfied that the hotel adjusted the charge within 2 days to the exact 18 dollars for parking..Beautiful Hotel, and the hot breakfast was really good.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
We appreciate you choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. I am so pleased that you enjoyed our facilities and the beautiful view from your room. Thank you for being our guest and we hope to welcome you back soon! Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 30, 2017
Did not like the added parking fee. It was a surprise.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for sharing your valuable feedback regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. It’s a pleasure knowing you enjoyed your stay while you were here. We appreciate your observation and hope to have the pleasure welcoming you back soon. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
5 out of 5
by Mary

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to the Fairfield Inn & Suites Charlotte Uptown. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, beware the parking fee.

Posted Jan 24, 2017
It's exactly what you would expect in this price range. Nice and clean, friendly staff, comfortable bed and bedding, nice bar, and decent location. Beware the $18 a day parking fee that was a little much and unexpected!
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for choosing the Fairfield Inn & Suites Charlotte Uptown for your stay. We are glad that you liked our friendly associates, convenient location and your comfortable room as well. However, we are sorry for your disappointment with our parking charges. We hope this did not deter your overall positive stay with us and that you will choose us again in the future. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
5 out of 5
by Sandra

Posted Jan 23, 2017 on Hotels
Our stay was amazing, your hotel offered everything that we could and/or would need Very clean, very friendly staff very pleased with overall experience.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for the feedback regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We are so pleased that you enjoyed our facilities and our staff's exceptional service. We will be sharing your wonderful comments with our team to let them know you appreciated their hard work. Thanks again for being our guest, we hope to serve you again soon! Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamestown, NC

Charlotte Cheer Comp

Posted Jan 20, 2017
The rooms were clean and very comfortable. The staff was very accommodating and the free shuttle was the best!
Comment from Hotel Management
Jan 21, 2017 by General Manage, Hotel Management
Thank you for your review regarding your stay at the Fairfield Inn & Suites Charlotte Uptown. We are delighted you loved our well-appointed room, exceptional service provided by our professional and friendly staff and our complimentary shuttle service. It was our pleasure serving you, and we hope to have the opportunity of welcoming you back on a future visit. Thank you again, Bill Moore, General Manager, Fairfield Inn & Suites Charlotte Uptown