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Reviews of HYATT house Charlotte/Center City

3 out of 5
HYATT house Charlotte/Center City
435 E Trade Street, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1006 reviews" "
Rating 8 - Good. 215 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 38 out of 1006 reviews" "
Rating 2 - Terrible. 50 out of 1006 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that we had a mini kitchen and a great view. I was sorry we were only staying one night. Bed comfy and the breakfast outstanding for a hotel buffet breakfast. Excellent omelette made to order plus excellent coffee!
Stayed 1 night in Apr 2024

6/10 Okay

Lacey

Traveled with family
Liked: Staff & service, amenities
Quite noisy at night from street traffic, many outdated features, furniture needs to be cleaned, very small pool. Great Continental breakfast, fast elevator, city views, and convenient downtown location. Onsite valet parking for $40 a night.
Stayed 2 nights in Apr 2024

8/10 Good

Shantae

Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great..
Stayed 1 night in Apr 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to restaurants and the Spectrum center.
Stayed 1 night in Apr 2024

10/10 Excellent

crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel room. Great service. You have to valet park but the valets were nice. The breakfast was good. Kept very clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it want to stay there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2024

6/10 Okay

Maynard, midlothian

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Great experience!
Stayed 1 night in Apr 2024

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience with this hotel was the worst I've had....ever. Check in was at 3 o'clock and the rooms were still being cleaned at 6:30. We were attending a Celtics game we needed to be there at 7. We ended up having to change our clothes in the bar bathroom since we had just drove 3 hours to be there... mind you I am also 8 months pregnant. When we got there the cleaners were taking up all the spaces in the hotel provided parking so we had to park across the street in an open lot. No one informed us this was a paying lot. There was one sign that said no overnight parking which we didn't do but we were unaware we needed to pay to park thinking it was an overflow lot for the hotel. After lugging our bags back to the car and going to the game, when we got back from the game we had a $110 parking ticket on our dash. Its pushing 11 pm now and we had to move our car into the hotel parking and finally check in. When we got to our room the temp would not go lower than 68 and it was humid in the room. We called the front office and they said it takes an hour to cool down. Mind you it had been 8 hours since our check in was supposed to be. The front desks response was "well we have been busy". Horrible experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Faith

Traveled with partner
Liked: Amenities, property conditions & facilities
This hotel was great walking distance from everything
Stayed 2 nights in Mar 2024

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access, lots of options for dining, staff was very friendly and courteous
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hassle free
Stayed 1 night in Mar 2024

6/10 Okay

Joseph

Stayed 2 nights in Mar 2024

8/10 Good

Desiny

Traveled with family
Liked: Amenities
I love how close it was to the spectrum center
Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Mar 2024

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is right next to the spectrum center which is a big plus. The rooms are nice, but have some age. The breakfast buffet could have been better. Food was average and the station was very messy. Also, the bathroom in the lobby was disgusting. You expect more from a higher priced hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bessy

the associates are warm and polite. They were such a good greeter. Very accommodating and never embarrassed you. Facilities wise, organized , neat and they have everything you would need for. Live the place because historic sites are walkable. Public transpiration accessibility is perfect. Just across the hotel. And even my friends were delighted whe they visited. The room are so big and you can cook your food. It feels like you in your own place. I would love to come back again. I would prefer Hyatt on next travel destination.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Super convenient to the Spectrum Center and downtown. Excellent staff and amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown. Short walk to convention center.
Stayed 4 nights in Feb 2024

6/10 Okay

Bruce, Freehold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, except sorry the surprise 50 bucks to park our car. This seems to be a way to make the customer feel there getting a good price on a room and than oh yer there’s a 50 parking fee. As a customer if I’m staying at your house than parking should not be an extra fee. It’s a money grab just include it in the room fee.
Stayed 1 night in Mar 2024

10/10 Excellent

Anjanette M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Shaune

Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leticia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at the Hyatt House many times. Staff is welcoming, love that you have valet, great breakfast, and bar staff. Also, the convenience to shopping, dinning and the spectrum Center.
Stayed 2 nights in Mar 2024
Response from -Hyatt House Team on Mar 10, 2024
Thank you for making us your home away from home! We'll see you again next time.

10/10 Excellent

Ryan, Lorman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and I loved the hotel staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

CHENISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have gave yall a 5 but I had to find somewhere to park because u guys overbooked. But other that the workers was great n the room was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Nina

Traveled with partner
Great location, very clean, friendly & good breakfast :)
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Traveled with partner
Everyone was very nice and the room had more than I expected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Evelyn

Stayed 1 night in Mar 2024

10/10 Excellent

Sandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and right by venue
Stayed 1 night in Mar 2024

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Liked: Amenities
Awesome service
Stayed 3 nights in Feb 2024

2/10 Terrible

Jesse, Raleigh

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

JaVon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great from the valet staff to the front desk. Scott was especially great and accommodating. I will come back. Hyatt House Center City really impressed me and my guest.
Stayed 1 night in Feb 2024
Response from Hyatt House Team on Feb 29, 2024
Thank you so much for your kind words. We are so glad Scott provided such a great experience for you. We hope to see you again soon!

10/10 Excellent

Levon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean, conveniently located with friendly staff hotel.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shih-Yu

Stayed 3 nights in Feb 2024

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right next to the Spectrumcenter!
Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 1 night in Feb 2024

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very convenient to Spectrum Center and restaurants. Also liked the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice city with plenty to do
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved being so close to the Spectrum center
Stayed 1 night in Feb 2024