Exterior

Reviews of HYATT house Charlotte/Center City

3 out of 5
HYATT house Charlotte/Center City
435 E Trade Street, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1016 reviews" "
Rating 8 - Good. 221 out of 1016 reviews" "
Rating 6 - Okay. 89 out of 1016 reviews" "
Rating 4 - Poor. 40 out of 1016 reviews" "
Rating 2 - Terrible. 48 out of 1016 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Stayed 2 nights in Mar 2024

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is right next to the spectrum center which is a big plus. The rooms are nice, but have some age. The breakfast buffet could have been better. Food was average and the station was very messy. Also, the bathroom in the lobby was disgusting. You expect more from a higher priced hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bessy

the associates are warm and polite. They were such a good greeter. Very accommodating and never embarrassed you. Facilities wise, organized , neat and they have everything you would need for. Live the place because historic sites are walkable. Public transpiration accessibility is perfect. Just across the hotel. And even my friends were delighted whe they visited. The room are so big and you can cook your food. It feels like you in your own place. I would love to come back again. I would prefer Hyatt on next travel destination.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! Super convenient to the Spectrum Center and downtown. Excellent staff and amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown. Short walk to convention center.
Stayed 4 nights in Feb 2024

6/10 Okay

Bruce, Freehold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, except sorry the surprise 50 bucks to park our car. This seems to be a way to make the customer feel there getting a good price on a room and than oh yer there’s a 50 parking fee. As a customer if I’m staying at your house than parking should not be an extra fee. It’s a money grab just include it in the room fee.
Stayed 1 night in Mar 2024

10/10 Excellent

Anjanette M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leticia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at the Hyatt House many times. Staff is welcoming, love that you have valet, great breakfast, and bar staff. Also, the convenience to shopping, dinning and the spectrum Center.
Stayed 2 nights in Mar 2024
Response from -Hyatt House Team on Mar 10, 2024
Thank you for making us your home away from home! We'll see you again next time.

10/10 Excellent

Ryan, Lorman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and I loved the hotel staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

CHENISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have gave yall a 5 but I had to find somewhere to park because u guys overbooked. But other that the workers was great n the room was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Nina

Traveled with partner
Great location, very clean, friendly & good breakfast :)
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Traveled with partner
Everyone was very nice and the room had more than I expected.
Stayed 2 nights in Mar 2024

10/10 Excellent

Evelyn

Stayed 1 night in Mar 2024

10/10 Excellent

Sandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and right by venue
Stayed 1 night in Mar 2024

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Liked: Amenities
Awesome service
Stayed 3 nights in Feb 2024

2/10 Terrible

Jesse, Raleigh

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024

10/10 Excellent

JaVon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great from the valet staff to the front desk. Scott was especially great and accommodating. I will come back. Hyatt House Center City really impressed me and my guest.
Stayed 1 night in Feb 2024
Response from Hyatt House Team on Feb 29, 2024
Thank you so much for your kind words. We are so glad Scott provided such a great experience for you. We hope to see you again soon!

10/10 Excellent

Levon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, clean, conveniently located with friendly staff hotel.
Stayed 3 nights in Feb 2024

2/10 Terrible

Shih-Yu

Stayed 3 nights in Feb 2024

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right next to the Spectrumcenter!
Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 1 night in Feb 2024

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very convenient to Spectrum Center and restaurants. Also liked the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice city with plenty to do
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved being so close to the Spectrum center
Stayed 1 night in Feb 2024

8/10 Good

Katrina

Traveled with family
Convenient to the stadium and dining. Staff was friendly. The room was clean and comfortable. Breakfast was included and was pretty good. The only thing we did not like was the elevator and additional charge for parking. You had to put your room card in the elevator and it didn’t always work properly. It was also inconvenient when the elevator was full. The additional $40 for parking was kind of expensive in my opinion, and should be included with the hotel price.
Stayed 1 night in Feb 2024
Response from Hyatt House Team on Feb 29, 2024
Thank you for the feedback and your kind words. We are currently working on ways to update our key system so stay tuned!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Great proximity to venue
Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of everything
Stayed 1 night in Feb 2024

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with kitchenette. Very friendly helpful staff. Breakfast everday was gorgeous - everything you would wanr. Free coffee all day. Veey pleasant lobby with a bar...thats where breafast is too. Location very walkable to all major uptownn sites, museums, theater, convention center, andvright next to the Spectrum center and transportation hub. Room very clean and well appointed. Bed super comfy. My only complaint I cant stream. Some places have Netflix or Prime, that you sign in with your account. Oh well. Can't have it all
Stayed 6 nights in Feb 2024

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for going to the Spectrum Stadium for games
Stayed 2 nights in Feb 2024

10/10 Excellent

Hettie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is nice and it’s super close to the spectrum center which is what we’re were here for!
Stayed 1 night in Feb 2024

8/10 Good

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite stay and we enjoyed it. I think the hotel is due for some updates. Especially the shower area.

8/10 Good

purcell

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. The only flaw was that the hot water was scaulding!
Stayed 1 night in Feb 2024

10/10 Excellent

David, Ayden

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close and walkable to everything in central Charlotte
Stayed 1 night in Feb 2024

8/10 Good

anthony

Liked: Amenities
The closeness to the Spectrum Arena.
Stayed 2 nights in Feb 2024

8/10 Good

Dottie

Stayed 1 night in Jan 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel in great location for a convention visit or when going to a game, very friendly people working here.
Stayed 3 nights in Jan 2024
Response from -Hyatt House Team on Feb 4, 2024
Thank you for your kind words and we hope to see you again soon!

10/10 Excellent

Kayla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, wonderful room, a bit of a walk to the convention center, but its a nice walk!
Stayed 4 nights in Jan 2024
Response from -Hyatt House Team on Feb 4, 2024
Thank you so much for the great review and we hope to see you again soon!

10/10 Excellent

Nichelle

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Truly enjoyed my stay there.
Stayed 3 nights in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location couldn't have been better. It was nestled right in the heart of the city, surrounded by vibrant streets, iconic landmarks, and an array of popular attractions. Whether I wanted to explore the local culture, dine at renowned restaurants, or immerse myself in the city's rich history, everything was within easy reach. The hotel's prime location truly enhanced my overall experience.
Stayed 3 nights in Jan 2024
Response from Hyatt House Team on Feb 2, 2024
Thank you so much for your kind words! We appreciate it and hope to see you again soon!

10/10 Excellent

Jason Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property especially for any spectrum center event!
Stayed 1 night in Jan 2024

10/10 Excellent

Krissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property!
Stayed 2 nights in Dec 2023